ChampagneOneLtd Reviews 

2,886
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 133 reviews, reviewers had a great experience with this company. Customers frequently praise the remarkably fast delivery times and exceptional packaging that keeps delicate items completely safe during transit. Shoppers also love the wonderfully easy-to-navigate website and find it simple to locate hard-to-find specialty products at very competitive prices. However, some customers also noted frustrating issues with delayed deliveries and difficulties receiving promised refunds after ordering. Buyers additionally mentioned experiencing poor communication from the support team and occasional instances where products were incorrectly listed as available in stock on the site but ultimately failed to arrive.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting speedy shipping and... See more

Product

Users describe positive interactions with product, expressing great satisfaction with items that are often... See more

Order

Customers consistently note ambiguous experiences with order processes, reflecting a clear split in consumer... See more

Service

Reviewers highlight positive aspects of service, often describing experiences as professional, friendly, and... See more

Price

Customers had positive experiences with price, often noting that costs are cheaper than big supermarkets with... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

The wine arrived safely and very well packed. There was a slight delay in delivery, having paid an express delivery charge. But communication, by email was quick and sorted the problem out. Will def... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,886)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Ordering site was simple

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me chasing. Once depatched, received the following day.

March 20, 2026
Unprompted review
Rated 2 out of 5 stars

Order took ages to dispatch and short

Order took ages to dispatch, just before Christmas. I wasn't kept informed of my order, in fact I was frequently misinformed. The problem was a wanted an extra large bottle of spirits, in the end I found out this was out of stock. So I agreed on 2 smaller bottles, but this worked out to be cheaper so I requested something of their choosing to make up the cost. This never happened, nor did I receive a refund. I wud be glad to give these guys a second chance as I suspect they were just too rushed at Christmas.

December 3, 2025
Unprompted review
Rated 2 out of 5 stars

Poor communication about delay in orders

Ordered whiskey glasses well in advance of 70th birthday. Regrettably, the glasses have not arrived. When contacting the company, they informed me that they are out of stock and will only be available in a week’s time. A message that the item is out of stock would have been appreciated.

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

If I could give it minus stars I would

If I could give it minus stars I would!
I ordered cognac as a gift and paid for next day delivery, the next day nothing came and the day after, I also never got an updated email with tracking info so I reached out.
I was told that the courier attempted to deliver the order but no one was at home which was a blatant lie because someone was at home and the recipient had cameras and checked that no one came around.
I asked them to refund my next day delivery fee and make the delivery asap which they told me they would. Next day came and no delivery, nor the day after. They now stopped answering my emails, and I don’t know where my order is even located at this point. I have been now asking for a refund without any response
I have ordered many times from different websites but this is the most horrible service I have ever gotten. DO NOT ORDER FROM THIS WEBSITE!

February 23, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look