ChampagneOneLtd Reviews 

2,886
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very simple to navigate and finding hard-to-obtain alcoholic beverages is surprisingly easy. Shoppers also deeply appreciate the remarkably fast delivery service and the exceptionally secure packaging that keeps fragile bottles completely safe during transit. Some reviewers were not happy with delayed deliveries and missing items that unfortunately took several weeks to finally arrive at their destination. A few consumers also mentioned frustrating experiences regarding unissued refunds, out of stock surprises, and poor communication when trying to resolve orders that went wrong.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Reviewers mention positive feedback about product, expressing appreciation for finding hard-to-obtain items... See more

Order

Consumers find order experiences to be very mixed, with strong disagreements on reliability. While many... See more

Service

Clients share positive opinions on service, frequently describing it as professional, friendly, proactive,... See more

Price

Customers consistently note positive experiences with price, highlighting great deals and affordable options... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

My uncle was reminiscing about a drink he used to drink 40/50 years ago and mentioned he hadnt seen it in the shops for years. I went online and found it at champagneone reasonably priced so ordered i... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(2,886)

133 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Don’t let the negative reviews put you off

After looking at some of the reviews my heart sank thinking this order will take forever- wow was I wrong ordered the deliver on Thursday arrived today Monday don’t let the reviews fool you this was speedy delivery and I will certainly be buying from again - totally trusted company don’t know how some were telling people to avoid 10/10 from me folks

November 24, 2025
Unprompted review
Rated 5 out of 5 stars

Over the moon with my purchase

Over the moon with my purchase, the purchaae i made are hard to get hold of champagneone was the only company to have them in stock, full delivery was made and on time, no damaged bottles great packaging now ive ordered i will deffo be ordering again

November 19, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Was able to buy a much sought-after (and difficult to find) product at good value. Great communication - I emailed and got a prompt and informative reply. Item arrived in good time, well packaged and in excellent condition.

October 29, 2025
Rated 5 out of 5 stars

Good service

Order delivered within a couple.of days and packaged well, no chance of any breakages!

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, well packaged and now I have the lovely Yates Australian white wine which isn't always readily available in shops!!

November 6, 2025
Unprompted review
Rated 2 out of 5 stars

Delay

Unfortunately once again I have had issues with my delivery. The item I ordered was showing in stock. I placed the order paying for a 2 day delivery. After 3 days I contacted Champagne One via email as you can’t speak to anyone and was advised they were waiting on stock. I received my delivery nearly 2 weeks after them taking my payment. Throughout this year there have been issues with stock and delivery. I have to contact them to find out what is happening and ask for a refund of delivery. Previous to this year the service was excellent. I really do hope that things improve with Champagne One.

October 29, 2025
Rated 5 out of 5 stars

Excellent

Delivered quickly. Well packaged & the recipientwas very, very happy. Thank you. Another bottle (or 2, or 3!) will be ordered soon.

October 29, 2025
Rated 4 out of 5 stars

Super quick order and despatch via Parcel Force

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles.
Had issues with receiving delivery and deliverers following the updates.( they were on time, but not mine!)
Phone call to office HQ was reassuring but not sure the message was able to impact on the delivery.

October 28, 2025
Unprompted review
Rated 2 out of 5 stars

Really hit and miss

Really hit and miss. If the product is in stock the service is good, but they are not transparent about the fact that they don't hold much stock. I placed an order on October 4th and still haven't received it (28th Oct), and no-one is answering the phone to explain why. Kind of expect better in 2025.

October 28, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look