ChampagneOneLtd Reviews 

2,886
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 133 reviews, reviewers had a great experience with this company. Customers frequently mention that the website is very simple to navigate and finding hard-to-obtain alcoholic beverages is surprisingly easy. Shoppers also deeply appreciate the remarkably fast delivery service and the exceptionally secure packaging that keeps fragile bottles completely safe during transit. Some reviewers were not happy with delayed deliveries and missing items that unfortunately took several weeks to finally arrive at their destination. A few consumers also mentioned frustrating experiences regarding unissued refunds, out of stock surprises, and poor communication when trying to resolve orders that went wrong.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Product

Reviewers mention positive feedback about product, expressing appreciation for finding hard-to-obtain items... See more

Order

Consumers find order experiences to be very mixed, with strong disagreements on reliability. While many... See more

Service

Clients share positive opinions on service, frequently describing it as professional, friendly, proactive,... See more

Price

Customers consistently note positive experiences with price, highlighting great deals and affordable options... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordering and despatch of wine via Parcel Force was quick and easy. Packaging superb, well protected bottles. Had issues with receiving delivery and deliverers following the updates.( they were on t... See more

Rated 4 out of 5 stars

Ordering site was simple. One main disappointing was with the length of time it took to receive item. It was a pre order, but went well over the original out line date and minimal contact with out me... See more

Rated 5 out of 5 stars

My uncle was reminiscing about a drink he used to drink 40/50 years ago and mentioned he hadnt seen it in the shops for years. I went online and found it at champagneone reasonably priced so ordered i... See more

Rated 5 out of 5 stars

Found the perfect gift for my wife to celebrate our 25th Wedding Anniversary. A bottle of Dom Perigon from 2000. The year we were married. Reasonable price. Especially as I could find similar anywhere... See more


Company details

  1. Wine Store

Written by the company

ChampagneOne is UKs leading No1 Champagne supplier, with over a 2000 bottles too choose from in store, our range of champagnes are unique and even exclusive to us. 01422 418500


Contact info

4.2

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

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4.2

All reviews

(2,886)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Sourced some hard to find products for me and delivered in good time for my special event. Great communication from Ryan. Would definitely buy again from this company and would highly recommend. Thank you :)

August 7, 2025
Unprompted review
Rated 5 out of 5 stars

I tried everywhere to but Duval Leroy…

I tried everywhere to but Duval Leroy champagne, and eventually found it with you. I was delighted. Having bought it in haste and excitement I mistakenly bought two 37.5 cl bottles instead of 75! Still delicious though, but frustrated at my mistake..😏

July 31, 2025
Rated 4 out of 5 stars

Nice almond drink

Good apart from when I searched the internet for Veroni Amaretto SILK it came up with this site and the picture showed the word SILK on the bottom under Amaretto. I wanted for a 12th anniversary present. When it arrived it said cream on it not silk. Alternative item was bought else where. Nothing major just a minor detail. I’ve kept it myself and I’m sure it will be lovely. Delivery was ok ordered 28th and arrived 4pm on the 1st. Unfortunately we went away 3pm that day and it was redelivered the Monday pm.

August 1, 2025
Rated 1 out of 5 stars

Rogue company.

On the strength of the website saying "In stock for fast delivery", I placed an order. A lie, not in stock, but they took the money straight out of my account. After a lot of promises and excuses, I finally had enough, and cancelled the order on the 9th May. They apologized and said a refund would done without delay. More excuses and they finally said they could not get the refund on my card. They wanted my account no. and sort code to do a transfer. I smelled a rat, and asked my bank for advice. They said not to divulge that information, and they proceeded to take up the case. My refund has now happened after four months. Other people have not been so lucky. Do not trust this shady company.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

void at all cost!

void at all cost!
Do not buy anything from champagne one. Can’t believe they are selling stuff they don’t have.
Painful to chase for the money back which took over a month from the point of order.

I ordered wine as a gift and only after chasing a week after paying for express delivery, did they say it was out of stock and hoped I would be in within 1 to 2 weeks.
When I said this was not suitable, they offered a refund.
I then had to chase for again each week for nearly 3 weeks to get the refund money back. With “Ryan” claiming he thought accounts had paid it.

They are selling wine they don’t have!
I’ve been back on their website and can still order Anwilka 2017 but it’s not in stock.
Save your self the effort and go to Berry Bros and Rudd, The Wine Society or Majestic.
These companies deliver on quality fine wine and service.
This is the second time of leaving this review after it was deleted.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

GREAT SERVUCE

Easy to navigate website with everything I require all in one place. Prompt delivery of my order within three days and products reasonably priced.

July 2, 2025
Rated 1 out of 5 stars

Good luck getting a refund

Ordered some wine which was showing as available on the website, got an email from them saying when the warehouse came to pick the order it was a different wine and the one I ordered and paid for in full (over £113) was not available they offered me the alternative I said no and asked for a refund, great customer service at this point as I got an email back within a couple of hours saying "yes no problem I will get that refunded for you" this was on the 16th June. I am still waiting for the refund despite them saying its been refunded its now 28th June, I have now contacted my Bank and they will now pursue this on my behalf, why this company or staff can't/won't refund is ridiculous as I am now writing a poor review which will ultimately lead to loss of orders/profits. Be sure they have the stock before parting with any money.

Just a quick update, its now 4th July still no refund from this flyball of a company, they have lied also by stating they refunded the money on 23rd June, this was one week after they agreed to refund but clearly didn't liers, liers liers, thanks to the Natwest Bank they have seen through the lies this company has told and refunded my money, they will now go after them and so they should, avoid avoid avoid this company at all costs!!!!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

Beware of incorrect delivery!!

On line ordering and swift delivery date worked well HOWEVER delivery claimed there was no response at the address so left the delivery outside the wrong address several houses away!! Traced via community facebook and grateful for honest people.

June 2, 2025

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