I had an issue with an exchange because my deposit was below the minimum required amount. I contacted ChangeNOW support, and they responded quickly and resolved it by combining my split deposits so th... See more
Company replied
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See what reviewers are saying
best exchange you can workit , support can sove any problem you have with youre transcation an fast in no time
Company replied
I've been using NOW Wallet for about 1.5 years, and I'm very satisfied with it. The support team is excellent—they reply quickly and are always helpful. They helped me solve my issue in no time. I... See more
Company replied
Had to change output address for a swap tx. Customer service stopped the transaction had me confirm I was the one who sent it and then changed the address saving me a huge headache and around $20. Mea... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good good 22
July 7, 2026
Reply from ChangeNOW
We’re so happy you enjoyed your experience! Thank you for your review 💚⭐ If you ever need us again, we’re always just a click away.
always my place to swap btc for stable coins
Had to change output address for a swap tx. Customer service stopped the transaction had me confirm I was the one who sent it and then changed the address saving me a huge headache and around $20. Means a lot thanks since this was fully my mistake.
July 7, 2026
Unprompted review
Reply from ChangeNOW
Love hearing that! We’ll keep working to make every exchange this smooth and reliable 💚 Thanks for trusting us to help sort out the address change — we’re really glad it saved you time and money. We hope to see you again soon! 🙌
I sent up some litecoin and needed some…
I sent up some litecoin and needed some usdt. They only took 5 mins and sent it to my wallet. And also previously I was looking at Reddit at people saying that change now.io was a scam, it’s a scam, but no, it’s not.
July 7, 2026
Unprompted review
Reply from ChangeNOW
This made us smile! 💚✨ We’re glad your swap was completed quickly and your USDT arrived safely. Thanks for your trust and for sharing your honest experience with the community.
Happy swapping!
Reply from ChangeNOW
We couldn't ask for a better combo! ✨💚 Thanks for your support. Wishing you many more smooth swaps ahead!
Reply from ChangeNOW
Thank you so much for your feedback! We appreciate your support and will keep improving our service to earn that 5-star rating from you next time 💚
It's done instantly
It's done instantly. I was sceptical to send the money to someone else. It's done smoothly
July 3, 2026
Reply from ChangeNOW
We're glad you enjoyed your experience with ChangeNOW! We're always happy to provide you with quality exchange service 🚀
Good service legit and fast
July 6, 2026
Reply from ChangeNOW
Thank you for your kind words! We're glad you had a great experience and found our service to be fast and reliable. We truly appreciate your support! :)
Trustworthy and reliable
Have used their services a long time. Never once had an issue until recently and customer service resolved it
July 2, 2026
Reply from ChangeNOW
Thank you for your continued trust and support!
We're sorry to hear that you recently ran into an issue, but we're glad our support team was able to resolve it for you. Your feedback means a lot to us, and we'll keep working hard to provide a smooth and reliable experience every time.
Reply from ChangeNOW
Thank you for your great feedback! We're so glad everything was fast, accurate, and hassle-free. We look forward to helping you again! 💚
You are the G
July 4, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your kind words! 💚 We're delighted you had such a great experience and truly appreciate your support.
swift and pro
swift, professional, solution oriented service, friendly manner. thank you!
July 4, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your kind words! We're delighted to hear that you had a positive experience. Your feedback means a lot to us!
I use it for swapping into a legacy BTC…
I use it for swapping into a legacy BTC address: CN works fine 👍
I never had a problem using CN.
July 4, 2026
Unprompted review
Reply from ChangeNOW
Thank you for your wonderful feedback!
We truly appreciate your trust and support. If you ever need any assistance, our team is always here to help!
Support fast reply & solution from support
Sent a support email and got a human reply and resolution in less than 1/2 an hour. Most float transactions I received MORE than expected. Excellent.
July 3, 2026
Reply from ChangeNOW
Thank you so much for your amazing 5-star feedback! 💚🌟 Your words are our biggest motivation. We’re always here and ready to help you with your next exchange.
Reply from ChangeNOW
Your feedback just made our day! Thank you for trusting us with your crypto swaps 💚🌟 We look forward to welcoming you back again soon!
Reply from ChangeNOW
This is awesome to read! ✨💚 We’re really glad you had such a great experience. Thanks for being with us, wishing you plenty more easy and fast swaps!
Always a pleasant transaction thank you!
June 8, 2026
Reply from ChangeNOW
Thank you so much for the 5 stars! ✨💚
Hearing that every transaction is a pleasant one means a lot to us. Wishing you many more smooth swaps, we'll be here whenever you need us!
everithing was good
July 2, 2026
Reply from ChangeNOW
Hey, Markus! Appreciate the 5-star feedback ✨💚
Happy to know everything went smoothly on your side!
Very bad
Very bad, didnt had the liquidity excahnge took 5 hours.... and asked refund they didnt give, and say takes 3 days.
So had to keep for 5 hours to wait a exchange take seconds normally. better go other sites!
June 30, 2026
Unprompted review
Reply from ChangeNOW
Hi, thanks for your feedback.
Could you please share your ticket number with us or contact us directly at support@changenow.io? We’ll check the details on our side and verify what happened with your swap and refund request.
We want to make sure everything is properly reviewed and resolved as quickly as possible once we can locate your case.
UPD:
Dear Martin,
The swap was delayed at the payout stage due to network conditions and an ETA was provided. Before completion, payout details were reconfirmed to ensure everything was correct. After confirmation, the swap was successfully completed.
The process slightly exceeded the initial ETA due to network conditions and it was still completed within a relatively close timeframe and does not match the duration mentioned in the review.
If you have a moment, we would truly appreciate it if you could reconsider the rating in light of the full context of the case. Thank you!
Wishing you many fast and smooth swaps ahead.
Lost my money but got it back thanks to…
Lost my money but got it back thanks to a helpful assistant.
July 1, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your 5-star review! We're glad to hear that your issue was resolved and that our assistant was able to help you recover your money. We understand how stressful situations like this can be, and we're happy we could assist. We truly appreciate your kind words and your trust in us! 💚
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