I had an issue with an exchange because my deposit was below the minimum required amount. I contacted ChangeNOW support, and they responded quickly and resolved it by combining my split deposits so th... See more
Company replied
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See what reviewers are saying
best exchange you can workit , support can sove any problem you have with youre transcation an fast in no time
Company replied
I've been using NOW Wallet for about 1.5 years, and I'm very satisfied with it. The support team is excellent—they reply quickly and are always helpful. They helped me solve my issue in no time. I... See more
Company replied
Had to change output address for a swap tx. Customer service stopped the transaction had me confirm I was the one who sent it and then changed the address saving me a huge headache and around $20. Mea... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Support
Nearly 3 Messages with the Support Chat and my Problem was fixed
July 1, 2026
Unprompted review
Reply from ChangeNOW
Hey! That's what we aim for! 💚
A quick conversation, a quick solution, and you're back on track. Happy we could help! Come back anytime 😉
First times using and i'm from…
First times using and i'm from Malaysia,this apps is easier and very fast learning with the CS fast responses with Out selalu, excellent....
July 1, 2026
Unprompted review
Reply from ChangeNOW
Thank you for the glowing 5-star review! 💚 We're so happy you had such a great experience. Your support means the world to us! Until next time!✨
it was good.
June 29, 2026
Unprompted review
Reply from ChangeNOW
Thank you for your review!
We're so glad to hear you had a positive experience. We truly appreciate your feedback, and we're always looking for ways to improve and earn that fifth star. 💚
0xdc1c84ed838545cb8ad25d5551fb918d161644…
0xdc1c84ed838545cb8ad25d5551fb918d161644bd
June 30, 2026
Unprompted review
Reply from ChangeNOW
Hey! Thanks for the 5-star support! 💚
Just a quick note: for your own security, it's best not to share wallet addresses or other personal transaction details publicly. If you ever need assistance, feel free to reach out to our support team directly, we're always happy to help. Stay safe! :)
great support solve my issue straight…
great support solve my issue straight away.
June 30, 2026
Unprompted review
Reply from ChangeNOW
That’s awesome to see! 💚 Glad everything was resolved straight away, we’re always here when you need us 🙂
Fast and prompt transder of crypto as…
Fast and prompt transder of crypto as promised. Safe and secure. Will definitely be using again!
June 29, 2026
Reply from ChangeNOW
It’s great to know your transaction went perfectly!
Thank you for sharing the love 💚🚀.
We’re glad you felt safe and secure, and we’ll be here for your future exchanges!
I've been using NOW Wallet for about…
I've been using NOW Wallet for about 1.5 years, and I'm very satisfied with it.
The support team is excellent—they reply quickly and are always helpful. They helped me solve my issue in no time.
I also like the fixed and affordable transaction fees, as well as the low minimum exchange amount. You don't have to buy a large amount of crypto just to make an exchange, which is very convenient.
Overall, it's a reliable and user-friendly wallet. I definitely recommend it to anyone looking for an easy way to manage and exchange cryptocurrency.
June 29, 2026
Unprompted review
Reply from ChangeNOW
Hey! This is amazing to read! 💚
We're so happy to hear our team could help quickly and that you've had such a positive experience over the years. Thanks for your trust and for recommending us to others, it truly means a lot! 🙌
a little slow but it works fine
June 28, 2026
Unprompted review
Reply from ChangeNOW
It’s great to know everything went smoothly with your transaction! Thanks so much for sharing the love 💚🚀 We’ll be here for your future exchanges!
service alejandro was awful
service alejandro was awful. just read history between us and how he solves the problem. it was really awful. i give it 2/10. if i didnt got my money back, after 3h....... i would give it 1/10. Rest bad review is solo support since no understanding in custemer service and how to keep a regular custumer coming back. (50+ orders)
June 27, 2026
Unprompted review
Reply from ChangeNOW
Hi, dear Noah!
We're sorry to hear that you had an upsetting experience.
Such delay happened because of a technical issue on our side but our technical team resolved it. We'll try our best to prevent it in the future.
We value every customer, especially our regular customers, and it's disappointing to know we let you down. We'd really appreciate the opportunity to make this right. Your satisfaction is important to us, and we hope you'll give us another chance to provide the level of service you deserve.
Thanks for your understanding.
UPD:
Hi, we wanted to share an update on your case.
Your request has now been successfully resolved and your funds have been delivered. We understand this experience was frustrating, especially given your long history with us. Your feedback regarding the support interaction has been passed on to the responsible team, as it helps us improve.
We truly appreciate your continued trust and hope your next experience reflects the level of service you expect.
that was fast
June 27, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your review! It made us smile big! We appreciate you and your trust! :)
When it works it is good but...
When it works it is good, sometimes it takes ages tho for a simple transaction to be fulfilled. No mention of it on the website to warn people before using it and always the same lame excuses. You'd expect a website handling money would at least offer the ability to make transactions happen fast in modern times, but here we are. Waiting and waiting, while losing money.
June 27, 2026
Unprompted review
Reply from ChangeNOW
Hi, dear user!
We sincerely apologise for the delay. We were experiencing some technical issues at the time when your exchange was getting processed.
However, our team resolved the issue. Please, feel free to use us. Such problems are rare but while something like that happens we try our best to find a resolution as soon as possible.
Thank you for deep insight into users' experience. It helps us get better for you!
Was able to receive refund back within…
Was able to receive refund back within 20 min. Thank you.
June 27, 2026
Reply from ChangeNOW
Hi, dear Justin!
We're happy to hear that it worked for you! Thank you lots for your trust. We appreciate you and your amazing review <3
Total newbie but feel like a PRO!
I'm a total newbie and I just swapped a little of my XML for some sweet XDC and this tool made it so simple I think my dog could do it!
June 26, 2026
Unprompted review
Reply from ChangeNOW
We're so happy to hear that you had such an incredible experience with us! Your feedback motivates us to get better and continue providing our users with best service! Thanks for making our day—we can't wait to help you again! 💚
Reply from ChangeNOW
You just made our day! 💚 Thanks for the love—we can't wait to have you back!
Got there in the end
June 26, 2026
Unprompted review
Reply from ChangeNOW
A happy ending is our favorite kind 💚✨ Hope to see you back soon for your next swap!
Happy to use the changenow services
Happy to use the changenow services.
Always correct.
June 24, 2026
Reply from ChangeNOW
That’s wonderful to hear 💚 Thank you for your trust and for choosing ChangeNOW. We’re happy to know our service keeps meeting your expectations! 🙂
Reply from ChangeNOW
Your feedback just made us smile! Thank you so much for your kind words and for trusting us with your crypto swaps 💚🌟 We’re really happy to hear everything was simple and quick to use, and we hope to welcome you again very soon!
Reply from ChangeNOW
We’re delighted to hear you had such a great experience with us! Thank you for choosing ChangeNOW 💚⭐ If you ever need anything, we’re always just a click away.
Best and fast exchange!!
June 23, 2026
Unprompted review
Reply from ChangeNOW
Hey! This kind of feedback keeps us going ;) Appreciate the 5 stars! Come back anytime 💚💚💚
bad would never recommend
June 19, 2026
Reply from ChangeNOW
Hello!
Thank you for leaving your feedback. To ensure we can review your case carefully and provide the fastest possible solution, please send your exchange ID to our support team at support@changenow.io. This helps us handle your information securely and move forward efficiently.
We appreciate your understanding and cooperation.
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