ChangeNOW Reviews 

Changenow is a completely through-work app and super-useful, especially when swapping coins.
If you use Monero - its a must!
Can't leave anything else but 5 stars!

Great fast working Service

Hi everyone,I am writing this post to warn the entire crypto community about ChangeNOW (changenow.io). If you value your hard-earned money and data privacy, please stay far away from this platform. They are running what appears to be a textbook selective scam under the guise of an "infinite compliance review."Here is the exact timeline and breakdown of my ongoing nightmare with them:The Transaction: I received my hard-earned work remuneration in USDC (a fully traceable, transparent stablecoin). Due to privacy reasons, I decided to use ChangeNOW to swap my USDC into Monero (XMR).The Freeze: Immediately after they received my USDC, their automated system flagged the transaction and held my funds hostaged. It has now been over 20days (approaching 18 days total dispute time) with absolutely no resolution.Full Cooperation: They requested verification, and I complied. I provided them with the complete, unredacted chat logs proving the 100% legitimate commercial source of my funds.The Double-Faced Game: On Trustpilot, their public relations team openly replied and acknowledged that I successfully "provided the requested documentation and information for your case." However, inside the private support ticket, they are playing a shameless psychological game. An agent named Emil just sent me another ridiculous copy-paste template telling me to wait another "5 business days", while Compliance Officer Christina states they "cannot provide a timeline" for the review.The Core Compliance Flaw of ChangeNOW:I am NOT even asking to complete the exchange to Monero anymore. Since they deemed the trade high-risk, my explicit demand is a Return-to-Source Reversal of my original USDC deposit back to the exact originating transparent address that sent the funds.Under global FATF and AML guidelines, reversing a rejected transaction back to its exact originating transparent address carries ZERO integration or laundering risk for an exchange. It is a simple rejection of funds. By refusing a USDC Return-to-Source refund and keeping my property without a formal court-ordered freezing injunction or law enforcement warrant, ChangeNOW is committing civil theft.To make matters worse, when I tried to voice my complaints on their official subreddit, their team instantly censored and deleted my posts to hide the truth from the public.I am refusing to dox any further sensitive private data to an unregulated commercial platform that operates in bad faith.Ticket Number: #643109Status: 20+ Days Detained. No refund timeline.Please upvote this to keep honest users safe. ChangeNOW, stop the corporate games, stop the infinite 5-day delay loops, and reverse my USDC transaction to the source address immediately!

Excellent service. Fast transactions!

Very Nice website fully automatic and fast

Simple and does what you need.

It was fast simple and succesfull!
Big thanks!

Transaction went smoothly and fast. Just minutes. Very satisfied

You guys helped me with my fiancé our way across the world while she was working I was helping out and she was able to help us out. Thank you.

It was difficult at first to figure it out how to use Changenow but it worked out in the end thank you

The service is fast, you can get more than expected if you have a code and it's secure.

Worked perfectly and great communication from the support

Funds held since May 31 after completed KYC/SOF

My ChangeNOW exchange has been unresolved since May 31, 2026. My funds are still being held, and I have not received a clear timeframe or final decision.

I completed KYC and Source of Funds verification, provided supporting documents, explanations, incoming transaction hashes, the full on-chain transaction path, and the outgoing ChangeNOW deposit transaction hash.

After all this, I was only told that the case remains under review and that no estimated timeframe can be provided. No specific missing document or additional requirement has been communicated to me.

Holding customer funds for this long without a clear deadline or transparent resolution is unacceptable. Until my funds are returned or the exchange is completed, I cannot recommend using ChangeNOW.

Update: I still have no refund, final decision, or estimated timeframe.

Many other users report waiting 3, 6, or even 12 months. It appears that providing evidence does not guarantee any meaningful progress.

Now watch the template response ChangeNOW will most likely post below this review: they will say they are sorry, that compliance reviews have no fixed timeframe, and that I should continue communicating through the support ticket. In that ticket, I receive essentially the same response: the case is under review, there are no updates, and no timeframe can be provided.

This is not a resolution. Do not use ChangeNOW unless you are prepared for your funds to be held indefinitely.

Changenow.io is fast and dependable. I have used them many times for exchanging crypto without any issues. The site is very easy to use and you know exactly what you are sending and receiving

Efficient cheap and the most important they do as they say.

Thank you team

Quick and cheap monero transfers.

Had a little issue but only once outa the many times and they got it fixed right away