By far the best, easiest, most versatile and most SECURE exchange service I've used, and I've been in the crypto game since 2012. The ability to re-use addresses and have the same exchange process, c... See more
Company replied
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See what reviewers are saying
I've been using ChangeNOW for a long time and have always had a good experience, but lately I've noticed the rates aren't as competitive. I compared my last swaps with Fujn and got a better rate the... See more
Company replied
I had an issue with an exchange because my deposit was below the minimum required amount. I contacted ChangeNOW support, and they responded quickly and resolved it by combining my split deposits so th... See more
Company replied
I've been using NOW Wallet for about 1.5 years, and I'm very satisfied with it. The support team is excellent—they reply quickly and are always helpful. They helped me solve my issue in no time. I... See more
Company replied
Company details
- Cryptocurrency Service
- Alternative Financial Service
- Currency Exchange Service
- Financial Institution
- Money Transfer Service
- Non-Bank Financial Service
Written by the company
ChangeNOW.io is a crypto management platform that empowers newcomers, professionals and businesses to handle their Web3 finances in a simple and secure way. Since 2017, ChangeNOW has evolved from a fast, secure and limitless instant crypto exchange to a platform where millions of users worldwide safely store, exchange, trade and stake their crypto assets.
ChangeNOW Crypto Exchange: Swap on the Go
Written by the company
- ChangeNOW offers rapid swaps for BTC, ETH, USDT, and hundreds of other assets directly to your wallet. We’ve removed the friction so you can focus on your gains, not on filling out forms.
Resilient by Design, Secure by DNA
Enjoy all the benefits of ChangeNOW:
- Signup-Free: Keep your swaps private.
- Massive Variety: Access 1500+ digital assets across 110+ blockchains.
- Your Keys, Your Coins: Your funds stay yours only – safe and secure.
- Fiat-Ready: Jump from money to better money instantly with support for 70+ fiat currencies.
Go PRO: Maximize Every Move
Upgrade your experience with a ChangeNOW PRO subscription plan and get more benefits, control, transparency, and efficiency.
Choose the plan that fits your strategy:
- Emerald: 0.1% Cashback + 40 AML Checks – Built for active clients who want smarter monitoring and added value.
- Brilliant: 0.2% Cashback + Unlimited AML Checks – Designed for power users who need flexibility, scale, and full compliance coverage.
Contact info
Euro House, Richmond Hill Road, VC0100, Kingstown, St. Vincent & Grenadines
- support@changenow.io
- changenow.io
ChangeNOW Pro
You should know
4.6
Excellent
14K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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a little slow but it works fine
June 28, 2026
Unprompted review
Reply from ChangeNOW
It’s great to know everything went smoothly with your transaction! Thanks so much for sharing the love 💚🚀 We’ll be here for your future exchanges!
service alejandro was awful
service alejandro was awful. just read history between us and how he solves the problem. it was really awful. i give it 2/10. if i didnt got my money back, after 3h....... i would give it 1/10. Rest bad review is solo support since no understanding in custemer service and how to keep a regular custumer coming back. (50+ orders)
June 27, 2026
Unprompted review
Reply from ChangeNOW
Hi, dear Noah!
We're sorry to hear that you had an upsetting experience.
Such delay happened because of a technical issue on our side but our technical team resolved it. We'll try our best to prevent it in the future.
We value every customer, especially our regular customers, and it's disappointing to know we let you down. We'd really appreciate the opportunity to make this right. Your satisfaction is important to us, and we hope you'll give us another chance to provide the level of service you deserve.
Thanks for your understanding.
UPD:
Hi, we wanted to share an update on your case.
Your request has now been successfully resolved and your funds have been delivered. We understand this experience was frustrating, especially given your long history with us. Your feedback regarding the support interaction has been passed on to the responsible team, as it helps us improve.
We truly appreciate your continued trust and hope your next experience reflects the level of service you expect.
that was fast
June 27, 2026
Unprompted review
Reply from ChangeNOW
Thank you so much for your review! It made us smile big! We appreciate you and your trust! :)
When it works it is good but...
When it works it is good, sometimes it takes ages tho for a simple transaction to be fulfilled. No mention of it on the website to warn people before using it and always the same lame excuses. You'd expect a website handling money would at least offer the ability to make transactions happen fast in modern times, but here we are. Waiting and waiting, while losing money.
June 27, 2026
Unprompted review
Reply from ChangeNOW
Hi, dear user!
We sincerely apologise for the delay. We were experiencing some technical issues at the time when your exchange was getting processed.
However, our team resolved the issue. Please, feel free to use us. Such problems are rare but while something like that happens we try our best to find a resolution as soon as possible.
Thank you for deep insight into users' experience. It helps us get better for you!
Was able to receive refund back within…
Was able to receive refund back within 20 min. Thank you.
June 27, 2026
Reply from ChangeNOW
Hi, dear Justin!
We're happy to hear that it worked for you! Thank you lots for your trust. We appreciate you and your amazing review <3
Total newbie but feel like a PRO!
I'm a total newbie and I just swapped a little of my XML for some sweet XDC and this tool made it so simple I think my dog could do it!
June 26, 2026
Unprompted review
Reply from ChangeNOW
We're so happy to hear that you had such an incredible experience with us! Your feedback motivates us to get better and continue providing our users with best service! Thanks for making our day—we can't wait to help you again! 💚
Reply from ChangeNOW
You just made our day! 💚 Thanks for the love—we can't wait to have you back!
Got there in the end
June 26, 2026
Unprompted review
Reply from ChangeNOW
A happy ending is our favorite kind 💚✨ Hope to see you back soon for your next swap!
Happy to use the changenow services
Happy to use the changenow services.
Always correct.
June 24, 2026
Reply from ChangeNOW
That’s wonderful to hear 💚 Thank you for your trust and for choosing ChangeNOW. We’re happy to know our service keeps meeting your expectations! 🙂
Reply from ChangeNOW
Your feedback just made us smile! Thank you so much for your kind words and for trusting us with your crypto swaps 💚🌟 We’re really happy to hear everything was simple and quick to use, and we hope to welcome you again very soon!
Reply from ChangeNOW
We’re delighted to hear you had such a great experience with us! Thank you for choosing ChangeNOW 💚⭐ If you ever need anything, we’re always just a click away.
Best and fast exchange!!
June 23, 2026
Unprompted review
Reply from ChangeNOW
Hey! This kind of feedback keeps us going ;) Appreciate the 5 stars! Come back anytime 💚💚💚
bad would never recommend
June 19, 2026
Reply from ChangeNOW
Hello!
Thank you for leaving your feedback. To ensure we can review your case carefully and provide the fastest possible solution, please send your exchange ID to our support team at support@changenow.io. This helps us handle your information securely and move forward efficiently.
We appreciate your understanding and cooperation.
Changenow is a completely through-work…
Changenow is a completely through-work app and super-useful, especially when swapping coins.
If you use Monero - its a must!
Can't leave anything else but 5 stars!
May 31, 2026
Reply from ChangeNOW
Thank you for positive feedback! ✨ These words mean a lot to us. We appreciate your trust!💚
Reply from ChangeNOW
Thank you for the amazing 5-star feedback 💚🌟 We’re glad that you found our service useful. Can’t wait to have you back!
Fraudulent platform, do not use it for any transactions.
Hi everyone,I am writing this post to warn the entire crypto community about ChangeNOW (changenow.io). If you value your hard-earned money and data privacy, please stay far away from this platform. They are running what appears to be a textbook selective scam under the guise of an "infinite compliance review."Here is the exact timeline and breakdown of my ongoing nightmare with them:The Transaction: I received my hard-earned work remuneration in USDC (a fully traceable, transparent stablecoin). Due to privacy reasons, I decided to use ChangeNOW to swap my USDC into Monero (XMR).The Freeze: Immediately after they received my USDC, their automated system flagged the transaction and held my funds hostaged. It has now been over 20days (approaching 18 days total dispute time) with absolutely no resolution.Full Cooperation: They requested verification, and I complied. I provided them with the complete, unredacted chat logs proving the 100% legitimate commercial source of my funds.The Double-Faced Game: On Trustpilot, their public relations team openly replied and acknowledged that I successfully "provided the requested documentation and information for your case." However, inside the private support ticket, they are playing a shameless psychological game. An agent named Emil just sent me another ridiculous copy-paste template telling me to wait another "5 business days", while Compliance Officer Christina states they "cannot provide a timeline" for the review.The Core Compliance Flaw of ChangeNOW:I am NOT even asking to complete the exchange to Monero anymore. Since they deemed the trade high-risk, my explicit demand is a Return-to-Source Reversal of my original USDC deposit back to the exact originating transparent address that sent the funds.Under global FATF and AML guidelines, reversing a rejected transaction back to its exact originating transparent address carries ZERO integration or laundering risk for an exchange. It is a simple rejection of funds. By refusing a USDC Return-to-Source refund and keeping my property without a formal court-ordered freezing injunction or law enforcement warrant, ChangeNOW is committing civil theft.To make matters worse, when I tried to voice my complaints on their official subreddit, their team instantly censored and deleted my posts to hide the truth from the public.I am refusing to dox any further sensitive private data to an unregulated commercial platform that operates in bad faith.Ticket Number: #643109Status: 20+ Days Detained. No refund timeline.Please upvote this to keep honest users safe. ChangeNOW, stop the corporate games, stop the infinite 5-day delay loops, and reverse my USDC transaction to the source address immediately!
June 21, 2026
Unprompted review
Reply from ChangeNOW
Hello,
We understand your frustration and appreciate the time you've taken to explain your concerns.
However, we would like to clarify that your transaction is currently undergoing an AML/compliance review. Such reviews are conducted in accordance with our regulatory obligations and internal risk procedures. Unfortunately, while a case is under active review, we are unable to complete the exchange, issue a refund, or provide a guaranteed timeline for resolution.
Please note that the duration of a compliance review does not indicate that funds have been confiscated or that a decision has been made regarding the outcome of the case. The review process must be completed before any further action can be taken.
All available updates regarding your case have already been communicated through your support ticket. We kindly ask you to continue communication there, as it remains the official channel for updates and any requests for additional information from our compliance team.
Thank you for your patience and understanding.
Reply from ChangeNOW
Hello! 🌟
Thank you for your feedback! We’re delighted to hear you enjoyed the service and the fast transactions ⚡🚀
We truly appreciate your support! 💙
Fast & reliable system.tanx
June 21, 2026
Unprompted review
Reply from ChangeNOW
It’s great to hear your transaction went perfectly – thank you for the wonderful feedback! 💚🚀 We’ll be here for all your future exchanges.
Reply from ChangeNOW
We’re happy to hear you found our website trustworthy, fully automatic, and fast. Your support means a lot to us, and we’ll be here for all your future exchanges! 🚀
Reply from ChangeNOW
We're glad that you found our platform useful. Thank you for your review, we appreciate your trust!
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