Charella Gardens Reviews 

353
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 41 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the healthy condition of the plants and trees upon arrival, noting they arrive fresh, well-packaged, and fully protected from any transit damage. Reviewers also mention the prompt delivery schedules and the exceptionally helpful service provided by the friendly team before and after ordering. A few other people also felt that the botanical products offered great value for money alongside surprisingly fast shipping times across the region. Consumers consistently appreciate the reasonable delivery costs and the careful handling demonstrated by the delivery drivers when dropping off large items.

What people talk about most

Product

People report positive experiences with product, highlighting that items such as trees and bamboos arrive in... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising the extremely quick shipment... See more

Quality

Users describe satisfaction with quality, noting that plants and trees consistently arrive in excellent... See more

Order

Customers consistently note positive experiences with order processes, frequently highlighting the... See more

Service

Consumers find service to be a delightful experience, frequently praising prompt delivery and healthy plants.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extr... See more

Company replied

Rated 5 out of 5 stars

I recently bought a plant from Charella as a retirement gift for a colleague. I was concerned about ordering online and being sure of what would be sent, so I called up to ask for help. I spoke to Jul... See more

Company replied

Rated 5 out of 5 stars

Prompt helpful & friendly service and advice pre order - nice strong tall bamboos delivered quickly and as promised, with lovely driver taking to back garden for me. Recommend!

Company replied

Rated 5 out of 5 stars

Perfect! Very pleased once again with the continued excellent customer experience from Charella Gardens. From ordering to receiving delivery, everyone I spoke to was lovely. I purchased two matching... See more

Company replied


Company details

  1. Garden Center

Written by the company

Charella Gardens have a large selection of exotic garden plants, deliverable to your door. Browse our online store and order yours today.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

353 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(353)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Very happy with the olive tree

Very happy with the olive tree. Extremely healthy specimen and I would use again. This is the second tree that I have purchased from them. Delivery was fast and it was well wrapped.

September 18, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect Bamboos

I have bought trees from Charella Gardens twice now, and the customer service is excellent, fast courteous delivery and superb quality trees.

I can't recommend them highly enough....great value too!

August 24, 2024
Unprompted review
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Rated 4 out of 5 stars

The planters were just what we wanted…

The planters were just what we wanted and where delivered on the date specified by the company. However, the person delivering the planters left them on the front door step, unfortunately they didn't ring the bell or knock on the door. We live on a terraced street so the planters where left on the pavement. Luckily our neighbours saw the planters and let us know ow they were there.

September 17, 2024
Unprompted review
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Rated 5 out of 5 stars

Thank you

We bought 2 plants an Acer & Hydrangea. Both plants in excellent condition. Nothing was too much trouble would gladly recommend them.

August 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Yucca

Plant arrived in top condition. Excellent customer service, I needed to reschedule delivery and it was very easy to do with the lovely lady I spoke to. Highly recommend.

August 29, 2024
Unprompted review
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Rated 5 out of 5 stars

Good choice of type of plants I wanted

Good choice of type of plants I wanted. Easy to order.
Took a while to be dispatched but arrived in beautiful condition and excellent specimen. I’ve been disappointed by previous online plant purchases from other companies but not this time. I recommend.

August 30, 2024
Unprompted review
Rated 4 out of 5 stars

the plant was broken

the plant was broken
the packaging was very good
but one side looked as if it was stood on
= broken plant
i have reordered the plant plus a similer plant
hopefully they will arrive ok
a few pounds spent
will give them another go

August 8, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant service...

Brilliant service. Item in tip top condition, very well packaged and extremely quick delivery with clear instructions how best to plant it.

August 19, 2024
Unprompted review
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Rated 5 out of 5 stars

Great standard bay tree

Great standard bay, exactly as described, very healthy plant, competitively priced and very quick delivery. Will use Charella Gardens again with confidence.

August 8, 2024
Unprompted review

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