Good choice of plants & shrubs. Was looking for some Pyracantha and ordered three. Arrived promptly, well packaged, in great shape absolutely loaded with orange berries and of a very good height. Extr... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently bought a plant from Charella as a retirement gift for a colleague. I was concerned about ordering online and being sure of what would be sent, so I called up to ask for help. I spoke to Jul... See more
Company replied
Prompt helpful & friendly service and advice pre order - nice strong tall bamboos delivered quickly and as promised, with lovely driver taking to back garden for me. Recommend!
Company replied
Perfect! Very pleased once again with the continued excellent customer experience from Charella Gardens. From ordering to receiving delivery, everyone I spoke to was lovely. I purchased two matching... See more
Company replied
Company details
Written by the company
Charella Gardens have a large selection of exotic garden plants, deliverable to your door. Browse our online store and order yours today.
Contact info
Cheltenham Road, WR12 7LX, Broadway, United Kingdom
- charellagardens.co.uk
4.5
Excellent
353 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Great service, fast delivery and excellent quality tree surpassed my expectations.
Well done charella Gardens, thank you 😊
July 6, 2024
Unprompted review
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The plants are amazing from this place
The plants are amazing from this place, I would recommend to anyone
August 2, 2024
Unprompted review
Great experience.
Great experience.. enquired about jasmines as I needed a 5 meter wall covered. I was not sure whether they would have been bushey enough Julie sent photos over and assured me they would be fine. They were delivered promptly… delivery guy also helped. The jasmines themselves were really healthy and good quality. Would definitely recommend.
Thanks again guys
July 1, 2024
Unprompted review
Lovely plants and very good delivery…
Lovely plants and very good delivery service!
July 23, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to place a review. We do appreciate your comments.
The trees look so bad
The trees look so bad, that i regret purchasing them. They dont look like in the advertised picture. They were trimmed at the midfle more then the top. This is incredible
July 23, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to review Charella. I am sorry you are unhappy. If you contact the Nursery with your order number we will collect the plants and refund monies paid. We do not want unhappy customers.
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Wow what a fantastic company
Wow what a fantastic company, the plants are massive, beautiful quality, and very swift delivery.
July 22, 2024
Unprompted review
Reply from Charella Gardens
Thank you for your order and comments.
Damaged in transit
Quick and efficient service with quick delivery. Happy with the size and the quality of product however it had been bent out of shape in transit which is disappointing.
July 18, 2024
Unprompted review
Reply from Charella Gardens
Hi, Thank you for the review. We were not aware there was an issue with the delivery. Can you send over photographs to the Nursery so we can have a look for you? Thanks again for the order.
Return Happy Customer
I have had many orders during lock down and subsequently the quality and value of the plants are always excellent and the communication and service likewise very detailed, I have met the delivery drivers on a couple of times they also are fantastic. Purchasing from Charella Gardens is always such a positive experience.
July 16, 2024
Unprompted review
Reply from Charella Gardens
Thank you for your ongoing support. Your orders are appreciated.
I rate charella gardens very highly for…
I rate charella gardens very highly for the quality of the products I have bought from them ( frost proof terracotta pots which really are frost proof) and also the care and speed of their delivery service
July 25, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to post this review. We do appreciate your comments.
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Lovely bamboo just as described
Lovely bamboo just as described. Easy to order and advised when it was being delivered.
Would buy again.
July 19, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to place a review. It is appreciated.
I have ordered a few times from…
I have ordered a few times from Charella. The plants are of excellent quality and value for money compared to other online competitors. They are packaged carefully and delivered timely.
July 13, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to review our company. Your ongoing support is appreciated.
The customer service part was a 5☆ but…
The customer service part was a 5☆ but unfortunately 2 out of 6 plants have seen better days, a bit yellow with some dyeing branches
July 15, 2024
Unprompted review
Reply from Charella Gardens
Thank you for the review. I was not aware of any issues with the plants. Can you please send over photographs to the Nursery and we can sort this out for you. Thank you.
Great service
We ordered 4 Taxus bushes on the website, delivery was fast and officiant! Adam the driver was really helpful, had lots of knowledge about the bushes, advised us which compost to use and how to look after them! They look amazing and we are really happy with them! Would definitely recommend the nursery! Thanks Adam
July 6, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to review Charella. Your order and comments are appreciated.
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Great service and beautiful plants
Great service and beautiful plants. The delivery was on time and the customer service impeccable.
July 1, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to review Charella. Your comments and order are appreciated.
Very happy with service and purchase.
July 5, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to review Charella. Your comments and order are appreciated.
Great plants
Great plants, healthy, good size, well packaged, I’m very pleased with my order, will buy again and I’m happy to recommend them.
July 17, 2024
Unprompted review
Reply from Charella Gardens
Thank you for the recommendation, we do appreciate it.
I’ve bought plants from here before and…
I’ve bought plants from here before and was very pleased with the size and condition of them. I didn’t hesitate to purchase again a Photinia to fill a gap in our hedge. It was sized as expected and bushy. Great value . Would definitely recommend them
July 17, 2024
Unprompted review
Reply from Charella Gardens
Thank you for your ongoing support. We do appreciate your orders.
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Everything healthy and quick delivery
Everything healthy and quick delivery
July 3, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to review Charella. We do appreciate it.
Absolutely stunning tree
Absolutely stunning tree, surprised and delighted at how large it was. Really good condition and the driver was friendly and helpful.
July 12, 2024
Unprompted review
Reply from Charella Gardens
Thank you for taking the time to review Charella. We do appreciate it.
Great products
Product was as described and perfect, the only slight issue was a lack of communication from them between purchase and delivery.
Certainly not worth knocking a star off for as the plants are great.
Thank you
July 10, 2024
Unprompted review
Reply from Charella Gardens
Thank you for the review. My apologies for the lack of communication. I will certainly investigate this.
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