Charfleetsfencing Reviews 

675
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 70 reviews, reviewers overwhelmingly had a great experience with this company, pointing out the outstanding overall service and exceptional value for money. Customers frequently praise the exceptionally high quality and sturdy nature of the wooden fence panels, noting that they look fantastic and last well. People also highlight the incredibly helpful office staff and polite delivery drivers who consistently keep buyers fully informed throughout the entire purchasing process. Consumers deeply appreciate the prompt communication, quick delivery times, and smooth coordination from the initial survey right through to completion. Many buyers state they would gladly recommend the business and use their services again for future projects.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, noting that drivers are exceptionally helpful,... See more

Service

Clients share positive opinions on service, highlighting helpful staff, smooth communication, and efficient... See more

Staff

Consumers find staff to be exceptionally helpful, polite, and professional throughout the entire process.... See more

Product

Customers had positive experiences with product, expressing strong appreciation for the sturdy and well-made... See more

Quality

Customers consistently note positive experiences with quality, expressing high satisfaction with the sturdy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Five Star plus !!! How amazing to come across a streamlined genuine company like this with real ethics and customer service! The whole process from making the first enquiry to job completion was sm... See more

Company replied

Rated 5 out of 5 stars

Fantastic and I would definitely order from them again. I called and spoke to a lady who was so polite and helpful. I was impressed with the price and how every step of delivery I was kept informed.... See more

Company replied

Rated 5 out of 5 stars

I used charfleets fencing a few years ago & found them to be extremely helpful & accommodating. So when needed more panels they were the only company I wanted to use & they didn’t disappoint. Again we... See more

Company replied

Rated 5 out of 5 stars

Really great local company had some posts and fence panels delivered was notified every step of the delivery and delivery driver was very helpful. great service and quality product. would use again fo... See more

Company replied


Company details

  1. Fence Supply Store
  2. also in
  3. Fence Contractor
  4. Landscaping Supply Store
  5. Lumber Store

Written by the company

We are a family run business based on Canvey Island, Essex. We pride ourselves on delivering the very best quality materials at trade prices to both our residential and trade customer base, throughout Essex. We are passionate about customer service and aftercare, please see our reviews on the internet and various social media platforms to evidence. Please contact the office via email or telephone with any queries, where we will be happy to help you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

675 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(675)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lovely Company

Lovely, friendly company. Ordered my panels online, the website was quick and easy to use. The pricing was the best price I could find and the quality of materials are great. Definitely worth purchasing, also received a call on the morning of my delivery with an ETA and the driver left my materials on my driveway neatly stacked.

Overall had a positive and great experience, would definitely recommend!

August 20, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Angela - it is really great to hear that our website is easy to use, we spend a lot of time to make sure our website running as smoothly as possible to make ordering online easier. Thanks so much for your feedback, it is really lovely to hear that our service and ordering process is great and you have given us a five star review. Have a good day | Katy

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Rated 5 out of 5 stars

First time I have used…

First time I have used charfleetsfencing very good service quality decking and price very helpful delivery and driver thanks

August 20, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Robin, thank you for your nice review, we are pleased that we met your expectations with your first order. I hope you have a lovely weekend!

Sandra | Charfleets Fencing

Rated 5 out of 5 stars

Really great local company

Really great local company had some posts and fence panels delivered was notified every step of the delivery and delivery driver was very helpful. great service and quality product. would use again for sure and highly recommend. Thank you all at charfleets fencing

August 14, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Richard, thanks for your review. We look forward to your next order, we are glad we could be of service. Have a great weekend - Adele | Charfleets Fencing

Rated 1 out of 5 stars

This is my second review

This is my second review. The first one was a bit hasty and WAY TOO GENEROUS!
After finally completing my fence and looking back at the end result, I am VERY DISAPPOINTED in the quality of the materials, mainly the fence panels! wooden fence posts and bags of cement.
The 40 fence panels, EVERY SINGLE ONE OF THEM, is now either twisted, warped shrunk, or cracked, and now can see through into my neighbours garden, AGAIN!
If it looks like this after such a short period, imagine in years to come!
The nails used are also weeping black dye down the fence panels.
The wooden fence posts are not straight, actually quite badly bent and can’t be used. Had to get new ones to lay flat against the side of the house and garage wall.
The bags of cement, although packaged in plastic bags, AND covered with ADDITIONAL plastic covering, and stored on pallets, out of 50 bags purchased, AT LEAST HALF OF THEM WERE ROCK SOLID BLOCKS! UNUSEABLE!
The Featheredge boards are bad too.
When everything first arrived it looked lovely, but within months it now looks awful.
I contacted Charfleetsfencing about my issue, (mainly concerning the fence panels) who responded by saying extreme weather caused the damages. They also reimbursed me the cost of 2 fence panels, but after spending over £3,000, that’s not making me happy at all.
They are cheap, cheaper than everyone else actually, but sometimes cheaper is NOT always better, as I’ve JUST found out to my GREAT EXPENSE!
I am a builder and have seen recently fences been erected all over the country, also in the extreme weather, with no issues whatsoever.
SO WHY ME?
Finally I would just like to say that I have no malicious intentions against this company, in fact, the delivery drivers were EXCELLENT!
Im just SO disappointed that after ALL that HARD, BACK BREAKING WORK, (twice, doing my back in) and ALL THE MONEY SPENT, the end result BARELY looks better that how it originally was before!
I’m hoping for 2 things, why I wrote this review, that;
1) Charfleetsfencing reads this and feels sorry for me and reaches out to me in some way to help,
Or,
2) I send out an HONEST, CLEAR AND PRECISE review, so someone else does not end up like me!

August 18, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Paul. Firstly, we are disappointed to read such an unnecessarily aggressive review. We have looked into your history and found that you placed an order on 19.05.2025 - Firstly, your order consisted of 30 fence panels, but your review claims 40? We are also confused as to why somebody would fail to raise at the time of delivery (nearly a year and a half ago), that 25 bags of cement were supposedly unusable, and rather than telephone us, choose to raise it on Trustpilot, rather than contacting the company directly? We are a family run business, that have been trading for well over 10 years - we would not still exist if any of your claims were true, we would have closed years ago. We also cannot be held accountable that you have installed the fencing yourself and that its "back breaking" work, as opposed to paying a company for an installation service. Further to all of the above, we cannot help but feel that your review is vindictive, and purposefully designed and written to damage our business and claim some sort of compensation if that is the aim here. If any of your claims in your review are genuine, feel free to telephone us on 01268 696930 where we will send a colleague to review your fencing in person. It's disappointing that small businesses, who are genuinely trying their best to provide good quality products at good prices, are being held hostage by people like yourselves. Its tough enough out there, I am sure we would all appreciate the attitude of working together rather than against, otherwise what is the aim here? Many thanks, Sandra

Rated 5 out of 5 stars

Excellent company to deal with.

Excellent company to deal with.
From survey of work to be done, confirmation of order then delivery and completion of work I was kept up to date by Katy and the team.
Would highly recommend for any fencing or garden work.

July 23, 2026
Unprompted review
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Reply from Charfleetsfencing

Good Afternoon Susan, thank you for your review. We are happy to have completed your fencing works for you, enjoy your new garden! Have a lovely day - Sandy @ Charfleets Fencing

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Rated 5 out of 5 stars

Fab installation

Fitting guys came to replace 3 fence panels and 5 concrete posts

Posts had crumbled but had been in over 20 years and were hard to get out

They did it and cleared up and really pleased with work

August 3, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Samantha, thank you so much for your fantastic review. I will pass your review over to our fitting team, they will be pleased that you are happy with your completed works.

- Adele | Charfleets Fencing

Rated 5 out of 5 stars

Great company

Great company, good prices, simple but effective website. Customer service was 2nd to none with Katy ever so helpful keeping me informed with her brilliant help. Really couldn't recommend this company and Katy enough.
Must also give a shout to the delivery driver, super helpful.
All round, very satisfied. My Son is in the process of buying his 1st property wich needs a gate and some panels etc. So will be in touch soon with measurements.
All the best and thanks again Katy, you are the best.

July 31, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Mark, thank you for taking the time to leave us a kind review - Congratulations to your son! We look forward to helping your son with his new garden! Have a lovey day!

Adele | Charfleets Fencing

Rated 5 out of 5 stars

This is second time Iv used charfleet…

This is second time Iv used charfleet fencing.
The girls in office very polite and helpful.
The delivery drivers are excellent
The prouducts are excellent value for money I cannot recommend this company enough

July 13, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Mr Read - Thanks so much for purchasing from us again and I am pleased to hear that you have received another good service from us. We hope to see you again soon and thank you for your lovely review. Enjoy your weekend in the sun! Katy @ Charfleets Fencing

Rated 5 out of 5 stars

Very helpful young lady in the office…

Very helpful young lady in the office sha had great knowledge of the products and gave a great service delivered by a very helpful guy all round great service thank you

July 8, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Michael, thank you for your nice review. We're really pleased to hear you had a great experience.

We'll be sure to pass your kind comments on to the team—they'll really appreciate it.

Kind regards, Adele

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Rated 5 out of 5 stars

Great experience from Charfleets Fencing

From start to finish everything went as smoothly as possible. We were kept updated at all times regarding the delivery. Thanks to Adele and Katie who were very helpful, Driver was great and left where we asked him to. Would definitely recommend.

June 29, 2026
Unprompted review
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Reply from Charfleetsfencing

Good Afternoon Mrs Hoare - it is so great to receive feedback from our customers for the service that our members of staff provide and they will be happy to know that it made all the difference and that you found them helpful. We really appreciate that you will recommend us to others and we hope to be of service to you again soon. Have a good afternoon - Laura :)

Rated 5 out of 5 stars

Amazing from start to finish

Amazing from start to finish, easy website, great prices and fantastic service!
I was kept informed of my delivery by both email and a phone call and the delivery driver was a lovely man who helped put my fence panels in my garage for my wife.
I will definiately be using again and recommending to friends and family.

June 30, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Craig, thank you for your fantastic review! We're so pleased you had a great experience from start to finish. We'll be sure to pass your kind words on to our delivery driver. We really appreciate your recommendation and look forward to serving you again soon - Sandy | Charfleets Fencing

Rated 5 out of 5 stars

Good products

Good products, good price and no issues.

May 30, 2026
Unprompted review
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Reply from Charfleetsfencing

Thanks so much for your review Neil and for the 5* star rating, we always like to offer our customers the best products, price and customer service, so it is really great to see your review! Thanks again Neil, from Katy

Rated 5 out of 5 stars

Definitely recommend

Ordering online was quick, easy and straightforward. The fence panels arrived in excellent condition and were delivered with care. Communication throughout the process was excellent, both by email and telephone, all staff were friendly, helpful, and professional. I would happily purchase from this company again and would highly recommend them to others

June 8, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Nadia, thank you for your lovely review! We really appreciate you taking your time to leave such a kind review. I will pass your kind words over to the rest of the team. Have a lovely day.

Katy | Charfleets Fencing

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Rated 5 out of 5 stars

Excellent product and very very…

Excellent product and very very impressed with the fence. I will be ordering more and some lovely trellis

June 23, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Mr Houdoire - We truly appreciate your kind feedback and we look forward to hearing from you soon to order more of your Trellis, please do not hesitate to contact us when you are ready. Have a good day - Adele

Rated 5 out of 5 stars

Great price with great quality .

Great price with great quality .
Drive was very polite and placed panels in garden for me .
Certainly will use on future orders

June 22, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi David, thank you for your wonderful review, we are pleased that you are happy with your products. I will pass your kind words over to our delivery driver - Georgia | Charfleets Fencing

Rated 5 out of 5 stars

What a great company

What a great company. You make an enquiry and they call you to help. Very friendly and helpful! Great quality, affordable fence panels! Delivery on the day booked, just great service all round.

June 19, 2026
Unprompted review
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Reply from Charfleetsfencing

Good Afternoon - It's really great to know you're pleased with the quality and value of your fence panels, and that everything arrived as promised. We really appreciate your support and the 5 star review.
Have a lovely day! Sandra :)

Rated 5 out of 5 stars

Great products with prompt delivery…

Great products with prompt delivery times. Katie is very friendly and helpful when product advice is needed.

June 19, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Steve, thank you for your kind review. We're delighted to hear that you were pleased with both the quality of our products and our prompt delivery service, I will ensure to let the rest of the team know. Sandra | Charfleets Fencing

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Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant, from placing the order to final delivery and with the professional communication this company are the best I have ever come across, I had to make a slight change after I placed the original order as I made a miscalculation in my measurement and this was no trouble whatsoever. The panels are extremely good quality look great and will most certainly be using again in the future for any more fencing needs.

June 19, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Mark, thank you for your lovely review. We understand that measuring can sometimes be tricky, so we’re glad we could assist with the adjustment to your order quickly. we look forward to helping you with any future fencing projects. We look forward to helping you with any future fencing projects! Adele | Charfleets Fencing.

Rated 5 out of 5 stars

Great company

Great company. Communicated well after ordering some fencing and delivery was spot on. Very helpful from ordering to drop off. Highly recommended

June 15, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Ian, thank you for your kind review. We're happy to hear that you were happy with both our communication and delivery service, I will ensure to pass your kind words across to our transport and delivery team. Thank you again, Sandra | Charfleets Fencing

Rated 5 out of 5 stars

Charfleets are a great company

Charfleets are a great company. Their website is easy to use, and their prices very competitive. After sales their communication is excellent, and overall service spot on. They delivered when they said they would, which was ahead of the original delivery quoted.

June 15, 2026
Unprompted review
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Reply from Charfleetsfencing

Hi Les, thank you for your great feedback! We're pleased to hear you found our website easy to use, our prices competitive, and our service and communication excellent. Thank you for choosing Charfleets Fencing! - Adele | Charfleets Fencing

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