ChargePoint Reviews 345

I tried to update my credit card and get an error message that I can't do that while in a session. I'm not in a charging session. I tried both the app and the website to no avail. The app wants to verify my account but no code is ever sent. No one answers the 24/7 customer service line after being on it for an hour. I tried deleting and reinstalling the app, but it didn't help. I can't reach anyone to fix this glitch.

Chargepoint takes money for nothing. They do not care if there are problems with the stations as long as they collect. Notify them and they ignore you.

Chargepoint wants me to publish my email in a review, before they will look into it?!
They are only willling to look into it now that I’ve gone public with my experience?!
If Chargepoint genuinely wants to look into it, how about supplying a method or means of referring to this review without publishing my personal email??

Useless - I wouldn't use them again. I was defrauded in November - it looks like someone hacked into my ChargePoint account - we were in the USA but someone in London accessed my account. I am out-of-pocket by £56. I have phoned ChargePoint on several occasions - they promise that they will refund the money but I am still waiting . . . Why is it taking so long? Like someone else, I would give ChargePoint NO stars. And emailing doesn't produce a response either. As I said at the start USELESS organisation. FINAL update (mid March) - my money has been refunded along with the balance on my account - nice email from ChargePoint to confirm repayment.

Second review as the company have just replied to my refund request and complaint after three months, off the back of charging me £136 for a 2kW session. I have received two emails, one saying a refund has been put through, and one saying my refund request has been rejected. Utterly useless company with awful support. Avoid avoid avoid!

If it was possible to choose no stars I would! Noticed my account was being charged for parking in London, no where near where I live. Immediately blocked all cards and changed my password. I contacted charge point who assured me I would be refunded and that’s still yet to happen! I contacted them about this and the lady I spoke to said she couldn’t give me a time frame of when I would receive it so I’m now out of pocket. Wish i had read the reviews before setting up an account with them. Word of warning to anybody who may consider these in the future.

I used ChargePoint for the first time and couldn’t get it to work due to no verification code being received ( tried 3 times) Then I couldn’t release the cable from the charge point. Then I rang the customer service people who tried and successfully released the cable. By the time I got home I had a message from the Bank to say did you authorise £50 to be released. As it was the first time I used this machine, I had no idea that they or the bank held £50 just in case even though I never charged the car. The Bank then unblocked the card and I rang ChargePoint and explain the situation. They were not able to tell me why my verification code has not been received even though the email was correct.  They then said try later but that’s no good when you’re trying to charge your car and you need the juice. Let me make it clear the service that I received talking to human beings was very good and they tried but I think the ChargePoint system is just fundamentally poor.. it’s no Tesla. I’ve now deleted the app and we will not be using them again

They failed to send any notification that charging was done then charged $100 for leaving it on the charger too long! I complained and they're completely silent. And now they're introducing a regressive connection charge, which makes cheap electric vehicles more expensive to charge vs expensive ones. It's regressive because cheap cars need to connect 7-8x as often. They only want rich customers who won't complain when they're overcharged or mischarged.

I strongly advise against using ChargePoint. My account was hacked, and the subsequent experience has been nothing short of a nightmare.
Key issues to consider:
• Lacking Basic Security: Despite widespread reports of account breaches, ChargePoint still does not offer Two-Factor Authentication (2FA). This is a gross negligence for any platform handling financial information.
• Payment Method Lock-in: Once a cloud account is compromised, the app does not allow you to delete your payment methods. I was only able to prevent unauthorized charges because I used PayPal, which allowed me to block the automatic payments from my own banking interface.
• Incompetent Support: It has been 4 months since I opened a ticket. Despite numerous phone calls and constant email follow-ups, my issue remains unresolved and I have yet to be reimbursed.
The combination of outdated security measures and a complete lack of accountability from their service team makes this a high-risk platform. Save yourself the trouble and stay away.

Terrible customer service. I have tried the online customer support form and haven't recieved a response in 6 months. I contacted their support email and have been waiting for 5 months, and then tried their twitter account and I got an initial response asking for more information and then have been ghosted for 4 months. Never seen customer service like this. Would highly recommend avoiding their products and stations as if anything goes wrong there is no one to contact!

I received a fraudulent charge on my charge point app for $451 even thought I left the entire city before 8 hours. This is insane. One of the worst charge point I ever seen. I called up customer support and got refund with the statement that it’s a “one time courtesy” that they are doing a favor. Stealing my money is not a favor that I am getting . How can a car be in two stations at the same time. I got charge for two stations. There is a bug in the station. I never got frustrated in my life for anything. I am going to escalate this case everywhere and all the portals I ever know. I HATE CHARGE POINT. I am gonna report to the authorities as well. The customer support is hell. They don’t even know how to apologies for their mistakes.

They just incorporated a 25 cent fee to their charging station, on top of charging you to charge their car, on top of the new EV tax most states are incorporating on EVs, on top of the availability issue with charging stations. This is ridiculous. I love my car but this BS infrastructure makes me want to get rid of it. How ridiculous. I am never buying an EV again, it costs MORE as a consumer to own an EV which is insane because this whole thing was advertised as being "affordable". I am now AVOIDING chargepoint chargers unless they are FREE. Thanks for nothing.

In early December, I suddenly saw a charging session in London. I live in another country, 463 km from London. I immediately blocked my cards and changed my password. I have now contacted customer service more than 10 times and I am still waiting for this amount to be removed from my account. Until today, nothing has happened.
I also want to close my account, but that’s not possible as long as that balance is still there.
I read about a hacking incident — why wasn’t anyone informed about this so we could take the necessary steps to change our passwords?
They simply don’t respond. Do they even still exist?

When it works, it's easy to use. However, so many stations don't work, usually simply won't start charging. Ongoing problem for many years and at stations I've used, or tried to use, all over the US. What makes it worse is how the app is unable to report stations out of order. They consistently show as working when out of order, which means I repeatedly drive to a station that shows as available and working when it's not. Other users at a station I TRY to frequent report same frustration. Finally, even when we report these problems, nothing seems to happen for weeks.... REALLY poor experience. I see why everyone loves Tesla and hates ChargePoint.

Useless company. I have tried various chargers, I can never even get it to accept any of my cards or charging fobs.

Why build so many chargers that people just can't use? It has to be some kind of scam

Has.to.be? Has to be useless

Absolute scummy company.
I understand the first time I used, it pre-auths £50 from my card which is fine. It adds £10 to my account balance, and returns the rest. The issue is that it's the ONLY charging point company that isn't instantly updated to the session value. And the second and third time I used, it keeps taking £50 pre auth despite having money on my account to use. Then it adds another £10 to my account. I'm never going to be able to use my account balance as it keeps topping it up!
Appalling customer service too. Reading from a script, no common sense or understanding that I'm not happy with having a £14 charge , for £4 session and £10 in my account. I'm sat with £15 in my account, which when I charge again, will add another £10!

Find another charging point to use. These people are con artists.

My ChargePoint Home Flex failed and they replaced it. The replacement filter for year and they refused to replace it. Don't buy this junk.

Chargepoint reply to the above asking for my email address. They expect me to print my email address on this, a public website.?

My car did not charge- I was charged $50 and I could not get the charger out of the port. It pu a terrible strain on our whole next few days

Terrible charging experience at ChargePoint stations in northern San Jose, CA. ChargePoint will assign you a station to charge - and when you get to the station assigned by the ChargePoint app, very often you would not be able to charge - sometimes you would find the station broken, sometimes the station would say the it is already in use. Sad to see ChargePoint has gone so bad in reliability.

Worst car chargers I've ever used (and there have been some stinkers) - contactless broken. App initially didn't work then overcharged me, triggering a fraud alert from my bank. Unsurprising to see a bank of 16 chargers (in a busy car park) completely empty - just a waste of space. Avoid this company at all costs.