ChargePoint Reviews 345

Charged 3 times from different locations in 2 days when my car was at home!. Raised this as a fraud transaction with chargepoint but nothing has happened! Been more than 10 days!!
Extremely poor customer service.
waiting for my bank to refund the money. Please don't use charge point

To start the $75 hold on my bank is rediculous, I mean to charge $75 I would have to sit and charge for a week. The charger was so slow after sitting there for 30 minutes, I had gained 3%, I said screw that and went to a different place. These old outdated chargers need to be upgraded. I will give the $75 hold on my bank account until Monday and if it is not gone I guess I will call my bank and tell them the problem. I will never go to one of these again.

My account has been hacked and I suspect someone has been taking money from my account for many months. I only only noticed after 6 pre-payment charges of 75 pounds were taken in a single day. Even after I changed my password two more charges of 40 pounds were taken. I have closed my account now and will never use this service again.

My account, like several others, was hacked with 3 expensive transactions showing. I did get through to customer care who seemed helpful, also had to cancel my credit card. I will see when the transaction is cancell d, but the system of auto top ups is a recipe for fraud. A very bad system and it seems frequent security breaches.

you see I'm not only customer with very bad experience there is more than 200 unhappy customer . This is resident of the Town Square appt. Chandler AZ 85226 Want to say that company always with problem if you in hurry don't account you will charge your car any time ...This company is joke ...one time charging second time out of the order ... Every day like that ...Thanks for other charging company I have my car charged.

SCAMMED!!!! £60 charge when my car is 200 miles away. Tried to delete account but came up with a Failed to delete account. Do not use this app/company. They make it near impossible to contact them.

Very poor service. No replies when case created for non working station. Phone line went through all options until it transferred me to an adviser at which point I was cut off. Can't add a payment method so I can't use them and they are at my place of work so I'm stranded until I can.

My account was hacked like many others.
Luckily I managed to stop the charge very quickly, immediately changed my password also. This was a really secure password, I never received any email from ChargePoint either.

However days later I’m still yet to be able to make contact with charge point as their customer service emails just bounce back.

There is no option to remove bank details or remove credit from the account.

Awful. Unauthorised charges were made to my account - when I logged into the app there was no way of removing my bank card details, when I tried to call the UK support telephone number I was met with an automated service which hung up on me, the online support won't let you raise an issue without the EV Charge Point's MAC address and serial number (how would I know those when it's unauthorised/fraudulent use?) and the support email address (which is pretty hard to find on the internet) sends an out of office "Support case creation is no longer available by email".

Avoid, avoid, avoid.

My charging station did not detect wifi networks (=>could not modify charging schedules, parameters, etc). They sent me a new one n.c. BUT i had to disburse another 328$ to an electrician for reinstalling the thing! This changes the global acquisition price!!!🤬 So I strongly suggest that you select another company.
Station registered at my wifés address (Nathalie Dion)

There was abuse of my account in foreign country, moey was taken from my credit card due to someone else used my account linked with a very strong password.

The company expects me to change, password add another payment method ???? before they want to consider paying back my money.

Because I completely deleted my account from their site/app , I am not able to do this anymore.

I can hardly consider this a correct way to handle abuse of my account, by asking to add payment methods....

Sening mails to their support email is also not read.

I’m yet another customer whose account has been hacked via a data leak and charged £40 for an EV 340 miles away from where I was at the time. ChargePoint know about the hack but have still not credited my account or returned the balance on my account after 3 weeks and several messages. They clearly don’t have any scruples about fraud or security of their systems.

ChargePoint has a crooked way of doing its auto-reload. ChargePoint will auto-reload your credit card based on an estimation of your usage, i.e., if you charge one hundred dollars, they will automatically reload another hundred. If you wish to alter your billing from auto-reload to pay-as-you-go, you'll have to wait another month for it to change. Even if you call them, they will not switch your payment plan until the next month, and they do not have a complaint department, according to the phone rep.

I bought it about 3 years ago I charged my car maybe 70 times called customer service they told me it’s fried need to purchase a new one at full cost so I recommend to buy another charger like Hypercharge

So far all the one stars are correct. No accountability. Been trying to cancel as the solution won’t work for my home. No way to reach them directly. On hold for one hour with no human interaction yet as I type this.

Over a month ago, my account was hacked and someone was able to fraudulently use my card to pay £60 of EV charging. I tried contacting ChargePoint via their online chat which didn’t seem to work so had to find phone number to ring. I was offered no reassure the same thing wouldn’t happen again and was total it was the result of a data leak. Since that phone call I have heard nothing else from ChargePoint. I am yet to have the money refunded. I have sent 8 emails had no reply. Customer service and security at ChargePoint feels non existent

I waited on hold for 1 hour and 21 minutes and then had a 28 minute conversation that offered no help. Our Chargepoint will not connect to WiFi. Instead of offering any guidance, I was told that since the app is not picking up our on our WiFi and my manually searching for the WiFi was unsuccessful, that it must be a hardware issue and I need to replace the unit. Next, we reviewed that the charger is not working. When I plug it in to my car, the unit says "charge unsuccessful." She told me that there was nothing we could do to resolve this. I informed her that the charger was working with no issue a few days ago for our friend's car, and that the previous home owners had it connected to WiFi with no issues just a few weeks ago. She was unable to assist whatsoever and her only solution was to buy an entirely new charger.

Frustratingly some random fraud…
Frustratingly some random fraud occurred using their RFID card.
Luckily my bank helped, but ChargePoint doesn’t help or respond to any request to help.
A good few months and ignored requests for help later, I’ll ignore this company forever and just write off all the money lost.

Fraud ignored - beware

Account was hacked 6 weeks ago. You did not refund my account. You have not removed the charges. You have not actioned my request to delete the account.

Avoid this firm.

I agree that this company totally sucks!! Their app is horrendous and so is customer service in India! I’ve never had such a bad experience trying to get this device up and running. It constantly says “can’t find charger” and tech support keeps telling me to unplug and plug the device back in. I’ve done it going on 11 times with no new change??? At some point just acknowledge that the unit is defective, okay? No one should be spending hours (3-4 a day) trying to troubleshoot the issue. Autel is wayyyyy better and connects first time around.