Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
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Review summary
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Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
Company replied
Excellent quality solid wood vinyl record storage cubes at a very fair price. Good assembly instructions and really helpful advice and communications from customer services. Fast delivery service.... See more
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We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Equipment Supplier
- Office Furniture Store
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.8
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
good customer service.
Product arrived as stated, to the correct address and in good condition. very happy.
September 15, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave positive feedback.
We are glad to hear your item arrived to you correctly and in good condition.
Kind regards,
Charles Jacobs Customer Care Team
Lovely modern tables
Prompt delivery, well packaged and easy to construct and maintain.
Would recommend tables and company.
Thank you
September 16, 2025
Reply from Charles Jacobs
Hello,
Thank you for leaving us a review, we appreciate this.
We are happy to hear you were impressed with how your order arrived, and that you would recommend us to others!
Kind regards,
Charles Jacobs Customer Care Team
Excellent Experience
Kept in touch with progress of delivery. Very quick delivery time. Furniture well packed and excellent quality. Easy to follow assembly instructions.
Thank you
September 15, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to share your feedback with us.
We are pleased to hear you found the furniture to be excellent, that you were kept informed of the delivery and easy to assemble.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Ian,
Thank you for taking the time to leave us positive feedback, we really appreciate this!
We are pleased to hear you are happy with both the product and the speedy delivery.
Kind regards
Charles Jacobs Customer Care Team
Good quality, swift delivery
Ordered a couple of vinyl LP storage units and received them two days later. Good quality units, easy to build and I'll certainly be ordering some more in the future.
September 10, 2025
Reply from Charles Jacobs
Hello Steve,
Thank you for taking the time to share your feedback with us.
We’re delighted to hear your LP storage units arrived quickly and that you found them easy to put together. It’s great to know you’re happy with the quality too.
We look forward to you purchasing with us again!
Kind regards
Charles Jacobs Customer Care Team
Excellent value all round.
Ordered on a Tuesday, delivered on the Thursday. I reckon it took about an hour to assemble - not too tricky, even for my fat fingers. Strong and sturdy, and it looks OK. And my vinyl albums fit in snug and neatly (and in alphabetical order, of course).
Good value for money.
September 10, 2025
Reply from Charles Jacobs
Hi Steven,
Thank you for taking the time to leave positive feedback.
We are pleased to hear you recieved your order promptly and found it easy to assemble. We're also thrilled this unit is perfect for your vinyl albums!
Kind regards,
Charles Jacobs Customer Care Team
Very easy to assemble and included…
Very easy to assemble and included extra screws etc a nice little touch
September 3, 2025
Reply from Charles Jacobs
Hello Alan,
Thank you for your positive feedback.
We are glad to hear this unit was easy to assemble. We hope you enjoy your purchase!
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Paul,
Thank you for your positive feedback.
We are thrilled to hear you received your order promptly and the unit was easy to assemble. We hope you enjoy your purchase!
Kind regards,
Charles Jacobs Customer Care Team
Easy ordering
Easy ordering, great item and reasonable price.
Love my nest of tables. Quick delivery.
September 8, 2025
Reply from Charles Jacobs
Hello Linda,
Thank you for your positive review.
We are happy to hear you are loving your new nest tables and received these promptly. We're thrilled you found placing an order with us was easy and the prices are reasonable.
Kind regards,
Charles Jacobs Customer Care Team
Great product
Great product, as described, arrived really quickly.
Bought the 2shelf black vinyl boxes.
Was looking for some sturdy, stylish shelving for a few records to keep by the stereo (most are on big shelves upstairs, wanted a small stash to hand)…these are perfect and look really smart.
September 4, 2025
Reply from Charles Jacobs
Hi Sharon,
Thank you for taking the time to leave us positive feedback. We really appreciate this!
We are thrilled to hear you received your order promptly and you are happy with the items style and stability.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Simon,
Thank you for taking the time to share your feedback with us.
We are pleased to hear you found the unit sturdy and easy to assemble.
Kind regards,
Charles Jacobs Customer Care Team
Excellent service
Excellent service, the chair I ordered arrived quickly and my husband put it together with no problems. It is not as sturdy as a similar chair we already had, but it is in the same style and is acceptable for the price paid.
September 3, 2025
Reply from Charles Jacobs
Hello Lynda,
Thank you for leaving us a review, we appreciate it.
We are glad to hear your chair arrived quickly and was easy to put together. We also appreciate your honest feedback about the sturdiness.
It’s great to know you’re happy with the style and found it to be good value for the price.
Kind regards,
Charles Jacobs Customer Care Team
This LP record storage is excellent
This LP record storage is excellent. Very good quality for the cost, easy to assemble and looks good. I bought the grey unit and it looks good with my other lounge furnishings.
September 4, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us positive feedback.
We are happy to hear you find our LP storage unit to be good value for money and that it matches your decor.
Kind regards,
Charles Jacobs Customer Care Team
The chair is great quality and arrived…
The chair is great quality and arrived quickly. Easy to assemble.
August 27, 2025
Reply from Charles Jacobs
Hello,
We appreciate you taking the time to leave us feedback, thank you.
It is great to know that the chair was simple to assemble, of good quality, and delivered quickly.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for leaving us a review, we appreciate this.
It’s wonderful to hear that your LP storage was just what you wanted and arrived promptly.
Kind regards,
Charles Jacobs Customer Care Team
Good product at a good price and…
Good product at a good price and delivered quickly
September 2, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us positive feedback.
We are pleased to know that you are satisfied with our products, pricing, and prompt delivery.
Kind regards,
Charles Jacobs Customer Care Team
I've bought from you in the past
I've bought from you in the past, and always found your products of excellent quality, and easy to follow assembly instructions. Excellent service as well. Thanks.
September 3, 2025
Reply from Charles Jacobs
Hello Martin,
Thank you for being a repeat customer and leaving us feedback, we appreciate it.
We are pleased to hear you have such a high opinion of our products and of our service!
Kind regards,
Charles Jacobs Customer Care Team
Very quick delivery
Very quick delivery, easy to put together, reasonably priced, and decent quality for the price
September 1, 2025
Reply from Charles Jacobs
Hello Jennie,
Thank you for your positive feedback.
We are glad to know you found our item to be good value for money with quick delivery.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us positive feedback.
We're pleased to hear you received your order quickly and are happy with the quality of the product.
Kind regards,
Charles Jacobs Customer Care Team
The record shelving arrived quickly
The record shelving arrived quickly, it was easy to assemble, no missing parts. They are decent value and would buy again.
August 25, 2025
Reply from Charles Jacobs
Hello Robert,
Thank you for taking the time to share your feedback with us.
We are happy to hear you would buy these items again, and was impressed with the delivery speed.
Kind regards,
Charles Jacobs Customer Care Team
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