Great expereince...odered a glass coffee table with chrome legs ,it was half the price for same item on another site. The 1st one arrived the next day and the glass was shatered in transit , i email... See more
Company replied
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Review summary
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Excellent service, ordered 3 x vinyl shelf units Sunday eve, Tuesday midday arrived. Packed very well for transit, simple assembly. Very strong, sturdy units, perfect for storing vinyl. A big plus to... See more
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Excellent quality solid wood vinyl record storage cubes at a very fair price. Good assembly instructions and really helpful advice and communications from customer services. Fast delivery service.... See more
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We've ordered lots of the twin monitor raisers for our office, the quality is great, they transform the desk, aren't expensive and the delivery has been great. One was sent with the wrong bolt but a d... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Kitchen Furniture Store
- Living Room Furniture Store
- Office Equipment Supplier
- Office Furniture Store
About Charles Jacobs
Written by the company
Contact info
1 - 1a Rash's Green, NR19 1JG, Dereham, United Kingdom
- contact@charlesjacobs.co.uk
- charlesjacobs.co.uk
4.8
Excellent
830 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Charles Jacobs
Hello Fay,
We appreciate you taking the time to leave us feedback, thank you.
We are glad to hear you had a quick delivery and your items are in perfect condition.
Kind regards,
Charles Jacobs Customer Care Team
Excellent product
Unit was despatched and delivered quickly. Easy to assemble, feels really sturdy and looks good
August 29, 2025
Reply from Charles Jacobs
Hello Al,
Thank you for leaving us a review, we appreciate it.
We are happy to hear you received your item quickly and you are happy with the quality.
Kind regards,
Charles Jacobs Customer Care Team
Ordered and delivered all within 24…
Ordered and delivered all within 24 hours. First class service and great purchase
August 28, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us some feedback.
We’re delighted to hear your order reached you so quickly and that you’re happy with your purchase.
Kind regards,
Charles Jacobs Customer Care Team
Speedy prompt service and a lovely…
Speedy prompt service and a lovely solid storage unit
August 26, 2025
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave us positive feedback.
We're pleased to hear you received your order promptly and are happy with the sturdiness of the unit.
Kind regards,
Charles Jacobs Customer Care Team
Great value chair and easy to assemble
Purchased a chair to go with my daughter’s vanity table. Really pleased with it; good quality, easy to assemble and great price. Item was dispatched and delivered next day. I liked it so much I bought an office chair for my son’s room too. Recommend this company.
August 26, 2025
Reply from Charles Jacobs
Hello Josephine,
Thank you for your positive feedback.
We are thrilled to hear you are pleased with the quailty of your chairs, and found them easy to assemble.
We really appreciate your recommendation!
Kind regards,
Charles Jacobs Customer Care Team
Item is excellent quality and arrived…office chair
Item is excellent quality and arrived very quickly.
August 18, 2025
Reply from Charles Jacobs
Hi Rachel,
Thank you for your positive feedback.
We are thrilled to hear you are happy with the quality of your purchase, and received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Oak LP Storage unit XL
Bought these items before. Easy to assemble, nice quality for the price and very sturdy. Smooth delivery. Would use again.
August 18, 2025
Reply from Charles Jacobs
Hello Chris,
Thank you for taking the time to leave positive feedback.
We are thrilled to hear you are happy with the product as well as the delivery service you received. We are happy to hear you would be a returning customer.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hi Dean,
Thank you for taking the time to leave us positive feedback.
We are glad to hear our website was easy to use and the item arrived to you well wrapped.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Josephine,
Thank you for your positive feedback.
We are happy to hear this product is solid and was easy to assemble.
Kind regards,
Charles Jacobs Customer Care Team
Incredibly low quality
Incredibly low quality. The item broke while I was assembling it. The fake wood isn't strong enough to hold the screws. The design and the materials need to be totally rethought.
August 6, 2025
Reply from Charles Jacobs
Hello,
Thank you for your review.
We have not heard from you prior to this review regarding this issue. Please can you contact us at Contact@CharlesJacobs.com with some clear photos so that we can help resolve this for you.
We have not had issues like this reported about your item before and so we would like to investigate this. We have sold thousands of this unit with overwhelmingly positive reviews.
Kind regards,
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello Sanjiv,
Thank you for your positive feedback.
We are glad to hear our website was easy to use and you received your order promptly.
Kind regards,
Charles Jacobs Customer Care Team
Quality service
This item I purchased came prepacked in a self explanatory box, I put together the items with ease and the item came next day on a standard delivery, this company have invested well for their customer needs.
August 8, 2025
Reply from Charles Jacobs
Hello Manni,
Thank you for taking the time to leave us positive feedback.
We are thrilled to hear you promptly received your order, and found the product easy to assemble.
Kind regards
Charles Jacobs Customer Care Team
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave positive feedback.
We are thrilled to hear you promptly received your order. We hope you enjoy your new purchase!
Kind regards,
Charles Jacobs Customer Care Team
Ordered in the early evening & received…
Ordered in the early evening & received in next morning 🙌
August 6, 2025
Reply from Charles Jacobs
Hello,
We appreciate you taking the time to leave us feedback, thank you.
We are glad to hear that you recevied your item quickly!
Kind regards
Charles Jacobs Customer Care Team
It was a great service from start to…
It was a great service from start to finish, came on schedule, the courier was lovely , and the glass table is beautiful, the same one in wayfair was double the price great experience, 😊
August 6, 2025
Reply from Charles Jacobs
Hello Rosalia,
Thank you for taking the time to leave feedback, we really appreciate this!
We’re delighted to hear that everything went smoothly from start to finish, and that your glass table arrived right on schedule.
Kind regards,
Charles Jacobs Customer Care Team
Good quality product
Good quality product, easy to fix, sturdy table set and looks just like in the picture.I don’t regret my purchase.
August 4, 2025
Reply from Charles Jacobs
Hi Chijoke,
Thank you for taking the time to leave us positive feedback.
We are pleased you are happy with your order and that the tables are sturdy.
Kind regards,
Charles Jacobs Customer Care Team
Purchased set of 3white teardrop shaped…
Purchased set of 3white teardrop shaped tables with blonde wood legs …. Sooooo pleased. Excellent quality, fast informed service, easy to assemble - recommended very highly.
August 5, 2025
Unprompted review
Reply from Charles Jacobs
Hello,
Thank you for taking the time to leave your feedback.
We are happy to hear you are pleased with the quality of your new tables and would highly recommend us to others.
Kind regards,
Charles Jacobs Customer Care Team
Company did exactly what they said they…
Company did exactly what they said they would do everything was just perfect.
Thank you for a brilliant service
August 1, 2025
Reply from Charles Jacobs
Hi Rita,
Thank you for the positive feedback. We really appreciate this!
We are so thrilled to hear you experienced brilliant customer service. We always aim to make every customer happy with the service we provide.
Kind regards,
Charles Jacobs Customer Care Team
Event chairs
For the price, very good value
Comfortable to sit on
Easy to store and arrange
August 1, 2025
Reply from Charles Jacobs
Hello Ian,
Thank you for your positive feedback.
We are glad to hear these affordable chairs are comfortable and easy to store.
Kind regards,
Charles Jacobs Customer Care Team
Great little chair.
Ordering the item was easy, delivery was quick and the item was easy to put together. Very happy with the quality.
July 30, 2025
Reply from Charles Jacobs
Hi Michael,
Thank you for taking the time to leave us positive feedback.
We are thrilled to hear our website was easy to use, the delivery was quick and the chair was easy to assemble.
Kind regards,
Charles Jacobs Customer Care Team
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