All i'm going to say is Charlie's is AWESOME. First off they will NOT be beaten in price, I have tried and always end up ordering from Charlie's the same named products always cheaper than anywh... See more
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Review summary
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Charlie’s are well organised and efficient, the products are excellent. The only downside is that they use Royal Mail who have consistently failed to deliver on the date given by Charlie’s. This is mo... See more
I’ve made several small online purchases from Charlie’s and I’ve found them to be very good price wise. They deliver quickly too, and it’s parcelled up really well, as everything I’ve bought is fair... See more
My experience with Charlie's was not the first and it will not be my last. On this occasion I was pleasantly surprised with my purchase it was well packaged and glad to know & see l that I do not hav... See more
Company details
About Charlies
Written by the company
At Charlies, customer satisfaction is at the heart of everything we do. As a family-run business with 8 stores across Wales and the borders, we've built our reputation on word of mouth and trust, continuously offering the highest standard of service at the best possible price. We know that creating this connection online is a little more difficult, so we partner with Trustpilot to hear directly from you.
Your reviews are vital to our ongoing growth and success. Not only do they help us to continuously improve, but they always put a smile on our team's faces - who love reading about how we help you make the most of your home, garden and outdoor space.
Thank you for helping us to be the best we can be!
Get In Touch
Shop Garden Furniture
Shop Outdoor Living
Shop Gardening
Shop Home & Kitchen
Shop Clothing
Shop Footwear
Shop Tools & DIY
Shop Pets & Equestrian
Shop Camping
Shop Christmas
Our Company Values
Written by the company
- We believe in fair pricing for every single customer, whether you're new or existing, so we do not offer one time discounts or flash sales.
- Our friendly customer service team are always happy to help - whether in store, on the phone, on live chat, whatsapp or email - we're here!
- We only sell products that we'd be happy to take home ourselves.
- We offer a super simple, hassle-free returns process.
Our Delivery Promise
Next day, free delivery & premium services
We only partner with couriers that we believe will take care of our products, getting them to you safely, and quickly - just as if we were to deliver them to you ourselves.
When your order is dispatched we'll let you know which courier it's coming with, provide you with a tracking number, and an estimated delivery date.
Contact info
Unit 7 Offas Dyke Business Park, Buttington, SY21 8SS, Welshpool, United Kingdom
- 03450770708
- info@charlies.co.uk
- charlies.co.uk
Free UK Delivery Over £75
4.9
Excellent
60K reviews
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Great service
First time I placed an order with Charlie’s because the price was cheaper here and the service was good The cane when stated and I would use again very happy
August 5, 2026
A high quality product expertly packaged
A high quality product, and I was delighted with the care taken with packaging and the prompt delivery to the Outer Hebrides
August 6, 2026
Arrived in time and well packaged
Arrived in time and well packaged. Very reliable firm.
August 4, 2026
Had an fantastic experience with…
Had an fantastic experience with Charlie’s shoes were the cheapest by far online fast shipping will definitely be buying from them again soon xx
August 13, 2026
Eternally grateful for my refund however...
Like getting blood out of a stone to get a refund in their Aberystwyth store. Cotswold Boots bought November 2025 then hardly worn during this hot Summer then it rained and I got a wet right foot with a split sole evident. Essentially not fit for purpose despite a modest 6 months wear. Went in Monday having not located the receipt, supervisor Mel was summoned and was adamant that proof of purchase was required so I showed her the label inside the boots that had on it May 2025 proving they could be no more than 1 year old but she told me that was irrelevant! Slightly annoyed by this attitude I said here you keep them and placed the boots on the counter and exited perhaps with some Tourette's profanities uttered. Got home and found the receipt it was even worse for them being just from November. Various emails to Cotswold shoes UK who were likewise uninterested saying I should deal with the seller it was nothing to do with them! Returned to Charlies yesterday having informed Mel by phone of the receipt reappearance and was at least grateful to get my deserved refund albeit somewhat galling to be informed that this was a gesture of goodwill. Mel showed me the split sole explaining that this was in fact due to wear and tear and so I lifted up my feet showing her my 5 years old Amblers also from Charlies that were still pretty much intact, all to no avail, it was a gesture of goodwill that I should be eternally grateful for.
September 2, 2026
Unprompted review
Thank you Charlie’s, great service!
Wonderful friendly, kind service and amazingly speedy delivery which saved the day for a stay away horse show! A fantastic first experience shopping with Charlie’s and would head back again to buy online! Thank you Charlie’s!!
August 6, 2026
I didn't have to wait long for my…
I didn't have to wait long for my water feature to arrive and everything was perfect
August 13, 2026
Delivered when it was stated and in…
Delivered when it was stated and in place where I wanted it put
August 13, 2026
This was a very quick and easy process…
This was a very quick and easy process thank you. The table is perfect for our needs.
August 12, 2026
Order arrived promptly
Order arrived promptly. Have been using Jeyes Fluid for decades, nothing can really beat it for destroying unwanted smells. I do search around for a good deal on the price and Charlies are currently the cheapest.
August 5, 2026
Excellent thread product and service
August 5, 2026
Brought a pair of Rieker slip on shoes …
Brought a pair of Rieker slip on shoes for my Husband as they were on the sale first class service would buy again
August 12, 2026
Good product but would have liked more…
Good product but would have liked more choice.
August 12, 2026
Plant pot caddy arrived on time
Plant pot caddy arrived on time - well made - what more can you ask?
August 5, 2026
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