The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 we... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bought a necklace for my friend a few years ago with her children’s initials and date of birth on. She recently became a nanan so I bought her another disc with her granddaughter’s initials on and she... See more
Company replied
I ordered x3 key chains for my sister, my daughter and then one for me because I wanted to treat myself. The workmanship, the sentiment behind the gift is absolutely amazing and as soon as they arrive... See more
Company replied
Ordered an initial disc necklace a while back and unfortunately my baby snapped it. I emailed the company because I couldn’t see if I could just re order the chain rather than the whole combination ag... See more
Company replied
Company details
Information provided by various external sources
A small family business that creates handmade jewellery that will put a smile on their face. Each necklace or bracelet that we create is entirely unique to you, making it meaningful & a keepsake worth treasuring for life.
Contact info
United Kingdom
- hello@charmbear.com
- charmbear.com
4.5
Excellent
599 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Wonderful company
Wonderful company! I’ve purchased two items and different times both time’s absolutely perfect , quick service and personal ❤️
March 10, 2023
Unprompted review
Reply from Charm Bear
Hiya Viki! Thank you so much for supporting CharmBear! It really means a lot to us. We hope to see you again and again.💖
Advertisement
Beautiful personalised key ring brought…
Beautiful personalised key ring brought for Mother’s Day. Intricate and delicate very pleased with purchase and arrived very swift. I would use this company again
February 17, 2023
Unprompted review
Reply from Charm Bear
This is so wonderful to hear, Carol! Glad to hear that you are pleased with your order. Hope to see you soon again!💖
Adorable keyring
Adorable keyring, loved the engraved little figures and the service was excellent with quick delivery, presented in a nice little box too.
March 2, 2023
Unprompted review
Reply from Charm Bear
It's a joy to hear this, Rachel. Thanks for and choosing Charm Bear and we hope to see you again soon. 💖
Excellent quality gift.
Very good choice of very good quality products. Excellent service.
Quick delivery.
March 15, 2023
Unprompted review
Reply from Charm Bear
Thank you so much for supporting CharmBear, Linda! Your review really means a lot to us. 💖
100% would buy again. Beautiful Jewellery. AMAZING customer service
I bought from this company as it was recommended to me. I wanted something in particular and the customer service was absolutely amazing. Not one thing was too much trouble. Thank you so much for my beautiful piece of jewellery
January 15, 2023
Unprompted review
Reply from Charm Bear
So glad to hear this wonderful feedback, Hels! Thank you for supporting our small business. We hope to see you again soon! ❤️
Advertisement
Beautifull necklace
Beautifull necklace, really happy with my purchase, Amy
April 14, 2023
Unprompted review
Reply from Charm Bear
Yay! Thank you so much for supporting CharmBear, Amy! Your review really means a lot to us. 💖
Excellent product and customer service
Excellent product, greatly received. Excellent customer service including after the product was purchased.
February 5, 2023
Unprompted review
Reply from Charm Bear
It's a joy to hear this, Aiden. Thanks for and choosing Charm Bear and we hope to see you again soon. 😍
Beautiful gift
Beautiful gift , I bought for my grandchildren to give their mum , she loved it ! !
Would definitely recommend !
March 7, 2023
Unprompted review
Reply from Charm Bear
So glad to hear this wonderful review, Sheila! Thank you for supporting our small business. We hope to see you again soon! ❤️
Excellent service
Previously used charm bear for a necklace with two disks which I absolutely loved. Got so many compliments on it. I unfortunately lost one of the discs and I ordered a replacement. Disc came beautifully package and quick delivery. Communication from charm bear was excellent. Would use this company again. Excellent service. Thank you
January 12, 2023
Unprompted review
Reply from Charm Bear
It's a joy to hear this, Leighanne. Thanks for and choosing Charm Bear and we hope to see you again soon. ❤️
Advertisement
This is the second item I have…
This is the second item I have purchased from Charm Bear. LOVE their products. I live in New Zealand and each little purchase arrived beautifully packaged and well wrapped. I would recommend this company to anyone wanting that unique gift for family and friends.
Lorraine Mutch, NZ
April 7, 2023
Unprompted review
Reply from Charm Bear
Thank you so much for supporting CharmBear, Lorraine! Your review really means a lot to us.
Beautiul birthday gift
Beautiful gift i ordered it for my sister from my nephew for her birthday she loves the keyring and its so personal will definately order from here again
January 15, 2023
Unprompted review
Reply from Charm Bear
Thank you so much for this awesome feedback, Dawn! We hope to create more lovely pieces at a great value and excellent quality to get more happy customers like you. Thank you so much again. ❤️
5* super service
Great communication, super fast delivery
This company provided excellent service
I can’t think of anyway they can improve
Service is super 5*
Thanks x
November 15, 2022
Unprompted review
Reply from Charm Bear
We really appreciate this wonderful feedback, Ms. Christine. We hope to see you again! 💖
The mummy charm bear was the perfect…
The mummy charm bear was the perfect gift for my niece. She loves it
December 16, 2022
Unprompted review
Reply from Charm Bear
So glad to hear this wonderful feedback, Sharon! Thank you for supporting our small business. We hope to see you again soon! 💖
Advertisement
This mummy belongs to... keyring
Lovely keyring, good quality and arrived super quick
Would use again.
December 1, 2022
Unprompted review
Reply from Charm Bear
It's a joy to hear this, Susan. Thanks for and choosing Charm Bear and we hope to see you again soon. 💖
I don’t really buy stuff like this but…
I don’t really buy stuff like this but thought I’d get the wife something different from the kids . She actually said it was the nicest thing I’d ever gotten her so would definitely recommend
December 13, 2022
Unprompted review
Reply from Charm Bear
Thank you so much for supporting CharmBear, Stephen! Your review really means a lot to us. So glad to know that your wife was delighted with your order! 💖
My Charm Bear order was excatly as…
My Charm Bear order was excatly as expected.
I had a great experience with the customer service as they answered quickly my questions concerning my purchase.
My wife was really pleased with our children initials necklace gift and i recommend it.
Only have good words for the company!
January 4, 2023
Unprompted review
Reply from Charm Bear
Thank you so much for this awesome feedback, Max! We hope to create more lovely pieces at a great value and excellent quality to get more happy customers like you. Thank you so much again. ❤️
I received three charms with my…
I received three charms with my grandchildren’s initials and date of birth on the for Christmas a year ago from my daughter. Then this January I lost one of the charms. After a lot of searching I found Charm Bears. They had the exact initial charms I had received from my daughter. I ordered the three. When they arrived I was Very Pleased with the quality and workmanship of the items. They were Exactly what I was looking for. Thank you Charm Bears you have made one Grandmother very happy. I Highly recommend Charm Bears. ❤️
March 23, 2023
Unprompted review
Reply from Charm Bear
Thank you so much, Shirley! Your review means a lot to us and we hope to see you buying again soon from our site. 😍
Advertisement
I bought my first necklace October a…
I bought my first necklace October a gold plated chain with 3 engraved discs. January/February the chain and discs started going into a brass/silver colour and I was extremely disheartened as I loved the jewellery but this was now not the product I ordered. I emailed charmbear customer service team with pictures etc and they were extremely helpful and understanding and kindly offered me a one-off replacement at no extra cost which has now just arrived!.
I am in love with my new jewellery all over again and cannot thank charmbear enough for being so kind and thoughtful!
March 21, 2023
Unprompted review
Reply from Charm Bear
It's a joy to hear this, Sam. Thanks for and choosing Charm Bear. We hope to see you again soon. 🙂
Mothers Day Key Ring 5*
I saw an advert for a mothers day keyring on Facebook and instantly had to buy it for my daughters to give to their mother.
Super speedy delivery and amazing product that my wife will love. The quality and detail are beautiful.
I did have a small issue which was resolved with no fuss by Pamela so 5 *s for that too
March 17, 2023
Unprompted review
Reply from Charm Bear
So glad to hear this wonderful feedback, Adam! Thank you for supporting our small business. We hope to see you again soon! 💖
Lovely keyring
Bought this keyring for my daughter and she absolutely adores it. The charms had the names of all her children on it and she’s thrilled to bits.
December 16, 2022
Unprompted review
Reply from Charm Bear
We really appreciate this wonderful feedback, A. We hope to see you again! 💖
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.