Charm Bear Reviews 

599
TrustScore 4.5 out of 5

4.5

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Rated 1 out of 5 stars

The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 we... See more

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Rated 5 out of 5 stars

Bought a necklace for my friend a few years ago with her children’s initials and date of birth on. She recently became a nanan so I bought her another disc with her granddaughter’s initials on and she... See more

Company replied

Rated 5 out of 5 stars

I ordered x3 key chains for my sister, my daughter and then one for me because I wanted to treat myself. The workmanship, the sentiment behind the gift is absolutely amazing and as soon as they arrive... See more

Company replied

Rated 5 out of 5 stars

Ordered an initial disc necklace a while back and unfortunately my baby snapped it. I emailed the company because I couldn’t see if I could just re order the chain rather than the whole combination ag... See more

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

A small family business that creates handmade jewellery that will put a smile on their face. Each necklace or bracelet that we create is entirely unique to you, making it meaningful & a keepsake worth treasuring for life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

599 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(599)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

I have now bought 3 separate disc…

I have now bought 3 separate disc necklaces from Charm Bear. Each one beautiful. Any issues I’ve had, have been resolved straight away with no hesitation. The best customer service and I really do love their disc necklaces!!!

June 8, 2022
Unprompted review
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Reply from Charm Bear

We really appreciate this fantastic feedback, Natasha. We hope to see you again!❤️

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Rated 5 out of 5 stars

Love you’re website & products

Love you’re website & products, i have a suggestion? I think if you added dos & cat charms a well as the kid ones so “this mummy/human belongs to” and a doggy with a name. I’d buy them for all my doggy-mum friends as a key ring! Please let me know if you would start to do this?

June 2, 2022
Unprompted review
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Reply from Charm Bear

So glad to hear this, Jm. We will surely add your suggestion in the future and we hope to see you again soon. 💖

Rated 5 out of 5 stars

Excellent customer services

I placed an order with Charm Bear for a personalised necklace & after a few weeks it hadn’t arrived. I contacted them & after exchanging a couple of emails they agreed to send me a replacement. The replacement arrived quickly and is absolutely perfect. Things don’t always go to plan but they were very polite and efficient at resolving the issue.

May 11, 2022
Unprompted review
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Reply from Charm Bear

Thanks for this excellent review, Amy. We hope to see you again soon. Keep safe!

Rated 5 out of 5 stars

Personalised order

I required some support around an order so used the Facebook page and had really quick polite responses, charm bear were so happy to complete my order with what I wanted due to it not being a normal purchase due to it being a sensitive matter, I can’t recommend them enough! Happy with the customer service and even more so my order! X

May 2, 2022
Unprompted review
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Reply from Charm Bear

Awww, 💖 we really appreciate this amazing feedback, Lucy. We hope to see you again!

Rated 5 out of 5 stars

Perfect!

So chuffed with my initial and date necklace! Paid the addition for sterling silver and I’m in love! Perfect gift to myself after the birth of my gorgeous son! Quick delivery, too! Would highly recommend :)

May 1, 2022
Unprompted review
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Reply from Charm Bear

Thanks for this awesome feedback, Nikki! This means so much to us. Hoping to see you again. 😍

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Rated 5 out of 5 stars

Just want I wanted

Beautiful personalised bangle that means the world to my niece. Thank you so much.

April 26, 2022
Unprompted review
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Reply from Charm Bear

Aw! we're so glad to hear this, Suzanne! We hope to see you again. 💖

Rated 5 out of 5 stars

Very quick service.

Very quick service.. excellent product.. my daughter loved the present.. will buy from them again

April 26, 2022
Unprompted review
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Reply from Charm Bear

Thank you so much for this amazing feedback, Nazmun. We hope to see you again! 🤩

Rated 5 out of 5 stars

Such a wonderful gift

Such a wonderful gift! Bought my Mum a ‘This Nanny Belongs To’ key chain for Mother’s Day, she loved it! Thank you again, great service, great product.

April 19, 2022
Unprompted review
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Reply from Charm Bear

Thank you very much, Mrs. Charlotte! Glad to know your mum loved it. This means a lot to us. Hope to see you again! 💖

Rated 5 out of 5 stars

Disc necklace, bracelet and heart necklace

Love charm bear. I have purchased 3 items, disc necklace, bracelet and heart necklace. All have been amazing quality and I’m so happy with them all. I recommend Charm Bear to anyone looking for that beautiful unique special gift. They are amazing!

April 19, 2022
Unprompted review
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Reply from Charm Bear

Thanks for this wonderful review, Joanne. We hope to see you again soon. Keep safe! ❤️

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Rated 5 out of 5 stars

I ordered a mummy keyring for mother's…

I ordered a mummy keyring for mother's Day from my grandsons. It came nicely packaged. Excellent quality. My daughter loved it. It was nice to be able to order something different. Would recommend

April 19, 2022
Unprompted review
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Reply from Charm Bear

Thank you so much for this amazing feedback! We hope to see you again! 😍

Rated 5 out of 5 stars

Bought a keyring for my daughter

Bought a keyring for my daughter. Arrived on time and it was beautifully packaged. My daughter loved her keyring with her three gorgeous boys on. Thank you to Charm bear for you wonderful product.

April 19, 2022
Unprompted review
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Reply from Charm Bear

Appreciate this fantastic feedback, Christine. We hope to see you again! ❤️

Rated 5 out of 5 stars

Keyring with charms

Bought two keyrings for daughter and daughter-in-law. Kept up to date with delivery times and they arrived within a few days. Both were delighted with them and the quality was very good. Definitely use this company again.

April 12, 2022
Unprompted review
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Reply from Charm Bear

Thank you so much, SJ! We're glad your daughter and daugther in law loved the keyrings. This means a lot to us. Hope to see you again and again! Keep safe. 😍

Rated 4 out of 5 stars

Family

I bought the charm bear key charm's for new parents as a little extra surprise on the birth of their daughter ,
They arrived very promptly and are well worth the money ,they are made very well and are very cute I advise anyone to give them a try

April 12, 2022
Unprompted review
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Reply from Charm Bear

Thanks for this awesome feedback, Julie! This means so much to us. We hope to see you again soon! ❤️

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Rated 5 out of 5 stars

Amazing quality and fast delivery!

Amazing quality and fast delivery!

I got a duo engraved disc necklace and it turned out more perfect than I could imagine! In love with it and will only be buying engraved jewellery from here from now on

April 12, 2022
Unprompted review
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Reply from Charm Bear

Thanks for this fantastic review, Sorcha. We hope to see you again soon. 😊

Rated 5 out of 5 stars

I ordered an initial disc necklace and…

I ordered an initial disc necklace and I am very happy with it. It is very good quality at a great price and fast delivery. I would highly recommend.

April 6, 2022
Unprompted review
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Reply from Charm Bear

Thank you so much for this amazing feedback, Hilary. We hope to see you again! Keep safe. 💖

Rated 5 out of 5 stars

Very happy

Very happy. I bought the personalised keychain for my mum and she loved it! Amazing quality, I bought one similar from wayfair but it was nowhere near as good as this one. You won’t be disappointed if you buy from Charm Bear.

March 29, 2022
Unprompted review
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Reply from Charm Bear

Aww, we really appreciate this fantastic feedback, Nicola. We hope to see you again! Take care. ❤️

Rated 5 out of 5 stars

Ordered a really sweet keyring for my…

Ordered a really sweet keyring for my daughter in law, was really pleased with my purchase, was very easy to order and arrived very quick.will probably purchase again from this company.

March 29, 2022
Unprompted review
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Reply from Charm Bear

Yay! we're so glad to hear this, Donna! See you again. 😍

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Rated 5 out of 5 stars

Bought the keyring for my daughter for…

Bought the keyring for my daughter for mother's day, from her twin boys ( 2years old) ,thought it was so cute.It arrived on time, in a lovely box,and a good quality product. As i thought she loved it. Thank you Charm bear.

March 29, 2022
Unprompted review
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Reply from Charm Bear

Thanks for this amazing review, Patricia. We hope to see you again soon. 😊

Rated 5 out of 5 stars

Beautiful product

Beautiful product, speedy delivery, lovely service!

March 27, 2022
Unprompted review
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Reply from Charm Bear

Your review means a lot to us, Becky. Hope to see you again soon! Thank you. 💖

Rated 5 out of 5 stars

Disc necklace

Purchased the rose gold disc necklace with add on birthstone charm for my daughter, who became a mum for the first time in November, the necklace and charm are beautiful, my daughter loved it, the quality is amazing and a really great price, quick delivery and great customer service, would recommend highly.

March 12, 2022
Unprompted review
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Reply from Charm Bear

This is so wonderful to hear, Debbie! Thank you for choosing us! Hope to see you soon again! Take care. 💖

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