Charm Bear Reviews 

599
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The delivery time given was not met so the item i purchased was not here in time for a birthday present which was very disappointing. When a replacement was sent out I finally received it nearly 2 we... See more

Company replied

Rated 5 out of 5 stars

Bought a necklace for my friend a few years ago with her children’s initials and date of birth on. She recently became a nanan so I bought her another disc with her granddaughter’s initials on and she... See more

Company replied

Rated 5 out of 5 stars

I ordered x3 key chains for my sister, my daughter and then one for me because I wanted to treat myself. The workmanship, the sentiment behind the gift is absolutely amazing and as soon as they arrive... See more

Company replied

Rated 5 out of 5 stars

Ordered an initial disc necklace a while back and unfortunately my baby snapped it. I emailed the company because I couldn’t see if I could just re order the chain rather than the whole combination ag... See more

Company replied

Company details

  1. Jewelry Store

Information provided by various external sources

A small family business that creates handmade jewellery that will put a smile on their face. Each necklace or bracelet that we create is entirely unique to you, making it meaningful & a keepsake worth treasuring for life.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(599)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Fantastic

Fantastic, beautiful product and certainly makes a great gift. Quick dispatch and excellent communication from the sellers shop. I brought one last year and didn’t hesitate to use the same place again ⭐️⭐️⭐️⭐️⭐️

March 8, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

We really appreciate this amazing feedback, Kathryn. We hope to see you again! 💖

Rated 5 out of 5 stars

The perfect personalised gift

I bought this keychain for my partner to have with him when he is driving. We are Samoan, so to have personalised words in our culture that we understand is something so special. Thank you so much the keychain was perfect!!

March 5, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Awwww, we're so glad to hear this, Charlotte! We hope to see you again. 🤩

Rated 5 out of 5 stars

Absolutely beautiful

Absolutely beautiful. Great communication and speedy delivery. Ordered a present for someone else too I was that impressed.

March 1, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Thank you so much for this wonderful feedback, Redheadlady. We hope to see you again! 😉

Advertisement
Rated 5 out of 5 stars

Highly recommend

Beautiful personalised necklace, amazing customer service, speedy responses, and quick delivery. Honestly cannot recommend highly enough, truly a business that cares about your purchase and experience with them!

February 12, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

This is so wonderful to hear, Charli! Thank you for choosing us! Hope to see you soon again! Keep safe. 🥰

Rated 5 out of 5 stars

My necklace was absolutely beautiful…

My necklace was absolutely beautiful and I adore it. Customer service is brilliant. A fantastic company that I will happily purchase from again.

February 12, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Glad to know you liked your necklace, Pauline. We hope to see you again soon! Keep safe. 😊

Rated 5 out of 5 stars

Service second to none

I bought a sweet custom gift for my girlfriend through Charm Bear. My gift arrived late gowever Charm Bear and their customer service more than made up for it. They supported me through every step of the delivery until it arrived and i must say, their customer service is some of the best I've ever seen. As for quality of product it was wonderful and exactly what i was hoping for. Nothing but props to the team at Charm Bear, 100% would recommend buying from them, i know i most likely will again too.

February 10, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

We really appreciate this amazing feedback, Luke. We hope to see you again! Take care. :D

Advertisement
Rated 5 out of 5 stars

I accidentally added two of the same…

I accidentally added two of the same item I was hoping to purchase and emailed them wanting a refund and they got back to me immediately and were very polite as well as refunding me very quickly, great customer service

February 8, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Thanks for this awesome feedback, Finlay! This means so much to us. Keep safe! :)

Rated 5 out of 5 stars

Can not fault the product or service

I received my rose gold ones last week and I am so so happy with them. They are so much better quality than I was expecting! Haven’t had them long though so have no idea how they will wear! So far so happy though ☺️☺️ and having had a problem with my order (my fault 🤦‍♀️🤦‍♀️) the customer service was outstanding- prompt and polite and then problem was fixed immediately and money refunded in to my account in just a few days.
Definitely recommend to everyone considering

January 24, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Thanks for your awesome review, Ali! Your review means a lot to us. Hope to see you again soon! Keep safe. 😍

Rated 5 out of 5 stars

Novel little keyrings

Lovely keyrings which are well made and quite novel. I bought 4 for my family and they all loved them. Prompt delivery in time for Christmas.

January 23, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Hiya FJ! Your review means a lot to us. Hope to see you again soon! Keep safe! 😍

Advertisement
Rated 5 out of 5 stars

Great customer service

Great customer service. Quick to respond to my query.

January 22, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Thanks for this awesome review, Winnie. We hope to see you again soon. 😊

Rated 5 out of 5 stars

Excellent keyring

Excellent keyring, lovely design and great quality.

January 21, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Thanks for this awesome review, Adam. We hope to see you again soon. Stay safe! :)

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. As my daughter has an Irish name they were able to inform me that they could spell her name correctly on the item before I ordered. The product is amazing and quality is also excellent. Would definitely recommend to others.

January 21, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

So glad to hear this, Sarah! We really appreciate this fantastic feedback. See you. 🤩

Advertisement
Rated 1 out of 5 stars

I placed an order on the 8th December…

I placed an order on the 8th December received an email to say the order had been shipped but provided no tracking number.
I still have not received my item and I have emailed multiple times one person told me it was delivered another said it's in the mail they can't track it for me as royal mail doesn't do that. I have received no help in finding my order at all.
Would not recommend this company

January 20, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

I am very sorry to hear this, Simmi. We understand your frustration regarding this matter. If you could email us at hello@charmbear.com with your order number, we'd appreciate it a lot so that we could help you further with your concern. Thank you! :)

Rated 5 out of 5 stars

What a wonderful company

What a wonderful company, I accidently put the wrong date on a charm, they responded promptly. Then I put the wrong colour down, emailed them and they altered this for me immediately. Friendly, warm, very helpful and professional team. Thank you- You turned what could have been a nightmare into a dream.

January 18, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Thanks for your awesome review, Kim! Your review means a lot to us. Hope to see you again soon! Keep safe. 💖

Rated 1 out of 5 stars

I ordered a necklace (Christmas gift)…

I ordered a necklace (Christmas gift) early November. It is January 11 and I still haven’t received it. I’ve contacted the company and have sent back and forth 13 emails. They state it was received by me, but it was not. Then they said they will send another one, and it’s been 2 weeks, again no necklace. I will NOT order from them again.

January 11, 2022
Unprompted review
Charm Bear logo

Reply from Charm Bear

Hiya Machelle! We sincerely apologise this was not a good shopping experience for you. I can see that you have taken our offer for replacement already. Apologise for all this inconvenience caused. Keep safe! :)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look