Ordered charms and the had a promotion on where you ordered so many charms get a free bracelet then if you ordered over a certain amount you’d get a free watch.. charms and bracelet came but no watch... See more
Company replied
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Review summary
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Reviews shaping this summary
The ordering was easy. The delivery took a long, long time from China. I’m happy with the charms I got however I ordered a mystery bag of 10 charms as well and instead of the mystery bag I got a 3rd... See more
Company replied
Ordering was easy and I was informed of my order progress at every stage. Bracelet and charms were delivered promptly but I was disappointed that it wasn’t in a gift box. This is a Christmas gift and... See more
Company replied
my review is not 100% because there have not been any new charms. I have been making bracelets for my family for the last 2 months and finally started finding other sites to get different charms.
Company replied
Company details
Written by the company
Charms is an online store specializing in charms bracelets. Customers can choose bracelets in various colors like silver, gold, rose, or black, and then personalize them by selecting from a wide range of charms. Charms Official supports international shipping and offers different language options for a global audience.
Add charms to your bracelet and let it tell your story.
Written by the company
Contact info
Mercuriusweg 98, 2516AW, Den Haag, Netherlands
- contact@charmsoff.com
- charmsoff.com
Up To 30% OFF
3.3
Average
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast delivery
November 12, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you for your review!
We’re happy to hear that your delivery was fast — that’s exactly what we aim for.
If you need anything else, we’re always here for you.
Kind regards,
The Charms Team ✨
Ordered charms for my daughter for…
Ordered charms for my daughter for Christmas, they arrived beautifully packaged and are so gorgeous I can't wait to put them on her bracelet for her
November 17, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely review ✨
We’re delighted to hear that the charms arrived beautifully packaged and that you find them gorgeous — what a wonderful gift for your daughter! We hope she’ll love them just as much when you place them on her bracelet.
Thank you for choosing us for such a special present. If you ever need anything else, we’re always here to help.
Warmest wishes,
The Charms Team 💛
Beautiful items.
Beautiful items.. I have repeat ordered as gifts and will do again! .. great choice if charms , great customer service.. and delighted recipients!
November 17, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your beautiful review ✨
We’re truly delighted to hear that you love our items and that you’ve chosen them again as gifts — that means a lot to us. We’re also very happy that the recipients were delighted!
Thank you for your trust, your kind words, and your repeat orders. We’ll always be here with new charms and friendly customer service whenever you need us.
Warmest regards,
The Charms Team 💛
Absolutely love my bracelet has aomw…
Absolutely love my bracelet has aomw fun putting it together but it’s done and looks amazing
November 21, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your wonderful review ✨
We’re delighted to hear that you absolutely love your bracelet! It’s great that you had fun putting it together — and even better that the final result looks amazing.
Enjoy wearing it, and feel free to come back anytime if you need help or want to add new charms!
Warm regards,
The Charms Team 💛
I love the charms but also upset at the…
I love the charms but also upset at the ones not in stock.I am 76 and can’t get the charms onto the bracelets…..they are too stiff for me to open. I have a lovely lady next door who may be able to do them for me. Once sorted I will wear them with pride.highly recommended.
November 21, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your lovely review 💛
We’re truly happy to hear that you love the charms!
We completely understand how the bracelets can feel a bit stiff at first — they loosen up with use, but it can certainly be tricky. It’s wonderful that your kind neighbour may be able to help you put everything together. Once they're on, we hope you’ll enjoy wearing them every day with pride.
Thank you again for your recommendation — it means the world to us. If you ever need help, we are always here for you.
Warmest wishes,
The Charms Team ✨
Very good quality fast delivery
November 21, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your feedback! 😊
We’re really happy to hear that you’re pleased with the quality and that the delivery was fast.
If you ever need anything else, we’re always here to help!
Kind regards,
The CHARMS Team
I had a great experience with shopping
I had a great experience with shopping at Charms Official aka Charms Off. I receive an order confirmation right away and tracking information when my order shipped. I also received notification along the way until delivered. The charms arrived as described and beautiful.
November 4, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your amazing review! 💖
We’re delighted to hear that you had such a smooth experience — from the confirmation email to the tracking updates and delivery.
It’s wonderful to know that the charms arrived exactly as described and that you find them beautiful.
Your satisfaction means a lot to us, and we’re always here if you need anything else.
Kind regards,
The CHARMS Team
Great product great price quick…
Great product great price quick delivery charms are cracking...
November 20, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your great feedback! 😊
We’re really happy to hear that you loved the product, the price, and the quick delivery. And we’re thrilled that the charms are cracking, that means a lot to us!
If you ever need anything else, we’re always here to help.
Kind regards,
The CHARMS Team
Very smooth sale
Very smooth sale, super fast delivery and even better low price. The quality is exceptional. Would highly recommend!
November 18, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your wonderful review! 💖
We’re delighted to hear that everything went smoothly — from the purchase to the fast delivery — and that you’re impressed with the quality and price.
Your recommendation truly means a lot to us.
If you ever need anything else, we’ll be more than happy to assist you!
Kind regards,
The CHARMS Team
Ordering was easy
Ordering was easy and I was informed of my order progress at every stage. Bracelet and charms were delivered promptly but I was disappointed that it wasn’t in a gift box. This is a Christmas gift and I have now had to source a suitable box in order to gift it to my granddaughter.
November 19, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you very much for your feedback. We’re really happy to hear that your ordering experience went smoothly and that the bracelet and charms arrived promptly.
We’re truly sorry, however, that the items did not come in a gift box. We understand how important this is, especially for a Christmas present, and we apologise for the inconvenience of having to find a box yourself.
Your comment is very valuable, and we will share it with our team so we can improve our packaging for future orders.
If there is anything else we can assist you with, please feel free to let us know — we’re here to help.
Kind regards,
The CHARMS Team
Beautiful well made charms.
Beautiful well made charms. Great service really pleased with the quality. Would buy again and recommend to anyone.
November 17, 2025
Unprompted review
Reply from Charms Official
Hello,
Thank you so much for your wonderful review! 💖
We’re delighted to hear that you love the charms and are pleased with the quality and our service. Your recommendation truly means a lot to us.
We’ll be very happy to have you shop with us again anytime!
Kind regards,
The CHARMS Team
Delivery time excellent
Delivery time excellent
Quality of charms excellent
November 13, 2025
Unprompted review
Reply from Charms Official
Thank you so much Angela. We're really happy that both the delivery time and the quality of the charms met your expectations. We truly appreciate your feedback, and we hope to see you again soon.
Reply from Charms Official
Thank you so much James. We’re really happy to hear that you love both our products and our service. We truly appreciate your support.
Love the charms we ordered and they…
Love the charms we ordered and they were delivered quickly we will be ordering some more
November 7, 2025
Unprompted review
Reply from Charms Official
Thank you Karen. We’re so glad you love your charms and that delivery was quick. Can’t wait to prepare your next order.
The purchase was very good quality I…
The purchase was very good quality I would recommend them
November 15, 2025
Unprompted review
Reply from Charms Official
Thank you Liz. We’re delighted that you found the quality excellent. Your recommendation means a lot to us.
Love it
Love it! Take bit time to get the hang of it to put the charms on but once you get the hang of it, easy process and so pretty! Got a lot of nice comments from friends and family..
November 16, 2025
Unprompted review
Reply from Charms Official
Thank you so much. We're really glad you love your bracelet. It’s true that adding charms can take a little practice at first, but we’re happy it became easy quickly. And it’s wonderful to hear you received nice comments from friends and family. We’d love to help you pick your next charms anytime.
Awful
Awful, ordered a bracelet and charms and half of them look absolutely nothing like the photos and look/feel so cheap. Scammers, don’t buy.
November 15, 2025
Unprompted review
Reply from Charms Official
Hi Ellie,
We’re really sorry to hear that your order didn’t meet your expectations. This is absolutely not the experience we want you to have with us.
We would love to take a closer look at your case to understand what went wrong and make things right. Could you please contact us with your order number and a photo of the items you received? Our team will review everything.
Your satisfaction is important to us, and we’re here to fix this for you.
Great service
Very happy with my bracelet and box of 10 charms.
Would highly recommend to family and friends
November 14, 2025
Unprompted review
Reply from Charms Official
Thank you Maryann. We're delighted to hear that you’re happy with your bracelet and your box of 10 charms. Thank you as well for recommending us to your family and friends. Your next bracelet upgrade is waiting for you.
Customer service has been 10/10
Customer service has been 10/10. My order went missing and they have been great sorting out my issue. My new purchase will arrive soon then I can post a picture of the lovely braclet & charms. Will definitely use this company again
November 14, 2025
Unprompted review
Reply from Charms Official
Thank you Fiona. We’re really glad that our customer service could help you after your order went missing. We’re excited for your new bracelet and charms to reach you, and we’d love to see the picture when they do. We’ll be here whenever you want to add more charms.
Scam
I ordered a Charms watch on October 26th. The order was marked as “ready” on October 27th, and tracking information showed “shipment information received” on October 28th. Since then, there have been no updates at all. It is now November 11th and the package has not moved, and I have not received any communication from the seller.
If I hadn’t checked the tracking myself, I wouldn’t have known anything was wrong. There were no notifications, no follow-up, and no response to my concerns. At this point, it feels like my money was taken with no intention of fulfilling the order.
I’m leaving this review to warn others. This appears to be a scam. Do not purchase.
October 26, 2025
Unprompted review
Reply from Charms Official
Hello,
We are very sorry for the delay and the frustration this situation has caused. 💛
Please rest assured that your order is not a scam. Sometimes international shipments can be delayed due to customs, especially for items coming from outside Europe.
We take your concerns very seriously and want to resolve this for you as quickly as possible. Could you please contact us directly at contact@charmsoff.com so we can check the status of your shipment and provide a solution immediately?
Thank you for your patience and understanding.
Warm regards,
The Charms Team ✨
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