Charter Travel Reviews 

764
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated travel consultants for providing expert local advice, going far above and beyond to meticulously tailor unforgettable holidays within any given budget. Travelers consistently emphasize the exceptional customer service, highly competitive pricing, and completely straightforward booking procedures that make planning complex multi-destination trips entirely effortless and stress-free. Some reviewers were not happy with occasional communication delays and response times, noting that tracking down specific upgrade quotes or itinerary adjustments sometimes required persistent follow-up efforts before receiving a final reply.

What people talk about most

Holidays

People report positive experiences with holidays, noting that the planning process is smooth and stress-free.... See more

Staff

Customers report overwhelmingly positive experiences with the helpful, knowledgeable, and friendly staff.... See more

Service

Reviewers consistently report immense satisfaction with the exceptional service provided, highlighting... See more

Booking process

Users describe positive interactions with booking_process, highlighting an easy and stress-free experience... See more

Price

Reviewers highlight positive aspects of price, noting that costs are extremely competitive and easily... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Richard was amazing. He provided an excellent service with really helpful advice. Was willing to provide various quotes for different Florida options. Was never pushy. Very competitive price. Hoping... See more

Company replied

Rated 5 out of 5 stars

Used Charter Travel a few times and always recommend to family and friends. Richard at Charter has been so helpful and patient with our requests. Quotes are always very good and the holidays are tai... See more

Rated 5 out of 5 stars

Went on a 7 day holiday to Orlando which was sorted fantastically by Aidan. He was so helpful with every preference I had, from hotels to airlines he handled it amazingly. There were also a few change... See more

Rated 5 out of 5 stars

Very helpful company any queries you may have they do.not hesitate to help you and advise from booking flights to advising hotels and everything in between Would not hesitate in recommending them Tha... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Charter Travel specialises in providing discounted tailor-made package holidays to worldwide destinations, including flights, hotels, villas, car hire ABTA and ATOL protected. Each holiday is tailored to suit the individuals’ requirements, from Florida, Hawaii to Australia or South Africa we have a team member that will guide you on your own journey of discovery and offer tips along the way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

764 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically replies within 48 hours

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4.9

All reviews

(764)

199 reviews in the last 12 months

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Rated 5 out of 5 stars

Golden Wedding Celebration in Vegas Los Angeles and San Fran

Very helpful company any queries you may have they do.not hesitate to help you and advise from booking flights to advising hotels and everything in between
Would not hesitate in recommending them Thanks Again Julie Sheffield

July 28, 2026
Unprompted review
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Reply from Charter Travel

Hi Julie, thank you for your feedback. We are so pleased to have been able to help with your Las Vegas ad San Francisco Golden Wedding trip! Wow! We hope to help you in the future with any more travels!

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Rated 5 out of 5 stars

Andy has taken the weight of the world…

Andy has taken the weight of the world off me after filling him in with my requirements and needs he came back to me with the dirct flights I hoped for plus the type of villa and location we wanted and sorted out the car
I was lost in a fog but not anymore Thank you Andy

August 10, 2026
Unprompted review
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Reply from Charter Travel

Hi Gerwyn, thank you for your feedback. We are so pleased to have been able to help you book your holiday - exactly how you wanted it!

Rated 5 out of 5 stars

Wonderful service.

We have used Charter Travel before and have found their prices very competitive and their customer service very good.
For our latest trip, Andy was our travel consultant. The service we have received from Andy has been exemplary. Nothing was too much trouble and he responded extremely quickly to any emails or queries we had.
Would definitely book again with Charter Travel.

August 11, 2026
Unprompted review
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Reply from Charter Travel

Hi Kathy, thank you for your feedback. We really pride ourselves in great customer service so we are so glad to hear about your book experience with us!

Rated 5 out of 5 stars

Highly recommend!!

We honestly couldn’t recommend Andy highly enough! He has been fantastic from start to finish while booking our group family holiday to Orlando.
Andy has kept in regular contact throughout, explained everything clearly and has always been on hand to answer any questions we’ve had. We’ve had a few changes to make along the way, and he has dealt with every single one without any fuss, making the whole process so much easier for us.
He is incredibly helpful, friendly and professional, and one of the things we’ve appreciated most is how quickly he always gets back to us.
Booking a big group holiday can be stressful, but Andy has taken so much of that stress away and made the whole experience really straightforward. We’re so grateful for all his help and can’t wait for our Disney holiday!
Thank you, Andy!

August 10, 2026
Unprompted review
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Reply from Charter Travel

Hi Kirsty, thank you for your feedback. We are so glad to have been able to take the stress out of booking your Walt Disney World holiday - now you can simply focus on the important bits!

Rated 5 out of 5 stars

Peter was absolutely brilliant!

Peter was absolutely brilliant! Didn’t feel any pressure to commit to anything I didn’t want to, he gave me lots of different options and allowed me to take my time. I will definitely be using Charter Travel again in the future.

August 1, 2026
Unprompted review
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Reply from Charter Travel

Hi Lau, thank you for your feedback. We hope you are looking forward to your holiday and are glad to hear the booking process was enjoyable.

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Rated 5 out of 5 stars

Outstanding in every way!

Have used Charter Travel (Specifically Andy H) for every one of our Florida trips spanning the past 20 years. The service is always nothing short of outstanding with every aspect of the holiday covered (flights, accommodation, car hire, park tickets etc). As a group of up to 10 people, we have often asked for specific things as part of the package (e.g. an additional car or a specific type of villa) and they have always met these demands. I have always felt as if Andy has our best interests at heart and genuinely cares about getting the customer the best deal for them. Would highly recommend to anyone looking at booking at a Florida Package Holiday.

July 31, 2026
Unprompted review
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Reply from Charter Travel

Hi Liam, thank you for your feedback. We are so glad to hear you have enjoyed your Florida holidays booked with us. Our team really pride themselves on creating the best holiday possible for each client so it's so lovely to hear this in feedback! We hope to help you with another holiday again soon.

Rated 5 out of 5 stars

Peter is great

Peter is great. We go to him every time and recommended him to all.
Great company. Great service.

July 25, 2026
Unprompted review
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Reply from Charter Travel

Hi Catherine, thank you for your feedback. Thank you for continuing to book with us and recommend us!

Rated 5 out of 5 stars

Got in touch with Charter travel re our…

Got in touch with Charter travel re our trip to Hawaii. Linda from Charter Travel who did all the booking including car hire and accommodation was very helpful. She helped us organise the trip which was amazing and we had a lovely family holidays. I would definitely recommend booking with her.

May 30, 2026
Unprompted review
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Reply from Charter Travel

Hi Meena, thank you for your feedback. We are so glad you enjoyed your Hawaii Holiday and hope to help you again with any future trips.

Rated 5 out of 5 stars

If its Florida then its Charter Travel

Once again we have opted for Charter Travel to arrange our Florida Holiday. As always they have been excellent at arranging all we required and done it at a great price. Credit to Andy Hornett who is always a pleasure doing business with and goes above and beyond to answer and help with my numerous queries. Cant recommend him highly enough.

July 18, 2026
Unprompted review
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Reply from Charter Travel

Hi Jacqueline, thank you for your feedback. We are so glad to hear you enjoyed your Florida Holiday.

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Rated 5 out of 5 stars

Great experience booking with Charter…

Great experience booking with Charter Travel for a 2 week holiday to Disneyworld Florida. Andy was very helpful throughout and got us a great package together with lots of useful suggestions on how to build what was right for us.

June 25, 2026
Unprompted review
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Reply from Charter Travel

Hi Perry, thank you for your feedback. We're so glad you had a great trip to Disney in Florida and hope we can help you again in the future.

Rated 5 out of 5 stars

Highly recommend this company

I've used Charter travel a couple of times now and found them to be really friendly and helpful. What I like is that they don't bombard you but they support you in every step of booking your holiday. They are really quick at getting back to your emails, and help get the most out of your booking. Highly recommend :)

July 11, 2026
Unprompted review
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Reply from Charter Travel

Hi Nat, thank you for your feedback. We aim to get back to clients as quickly as possible, as we know how important everyone's holidays are! We are glad you had a great booking experience and hope you have a great holiday.

Rated 5 out of 5 stars

Peter was fantastic in organising our…

Peter was fantastic in organising our first trip to Florida. He was extremely knowledgeable, gave us great advice, and responded with a quote quickly with at a competitive price. The whole experience was straightforward and stress-free. We’d definitely recommend Peter to anyone planning a trip to Florida.

July 9, 2026
Unprompted review
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Reply from Charter Travel

Hi Richard, thank you for your feedback. We hope you enjoy your Florida Holiday and are so glad to hear you had a stress free and enjoyable booking experience with us.

Rated 5 out of 5 stars

We are seasoned travellers and usually…

We are seasoned travellers and usually book flights, accommodation etc independently.
However, when pricing a two centre holiday to Honolulu and Las Vegas the cost was excessive (we were very specific on the detail - flights/hotel class/room types).
We contacted Charter Travel on an off chance following an internet search and thank goodness we did.
Our point of contact was Linda and we cannot thank her enough.
Firstly, she followed our requests (which were annoyingly specific) to the letter and then the price, well, let’s just say when we costed the trip the total from Linda for the entire holiday was what we could get the accommodation for only - our pricing did not include the transatlantic, direct premium economy flights with a major carrier, let alone the return internal flights - truly incredible.
Linda was professional, patient and knowledgeable.
As first timers to Hawaii she provided us with an immense amount of ‘tips and inside info’ ranging from the best bars, best value taxi transfers, day trips including private tours. The information and detail was endless even to the point of advising us to take washing liquid tabs with us to use the hotel laundrette (as this was a 3 week trip) which we did.
We had a fabulous time and that was definitely due to the forward planning using this information, it removed a lot of stress and confusion.
People are quick to complain but rarely take the time to say thank you.
We will definitely use Charter Travel again, we cannot recommend them highly enough.
Thank you Linda, your service and support is greatly appreciated!

June 14, 2026
Unprompted review
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Reply from Charter Travel

Hi KL, thank you for your feedback. We are so pleased you enjoyed your trip to Hawaii and Las Vegas - Linda is truly an expert when it comes to Hawaii and her tips and tricks are endless and so helpful! We look forward to helping you again in the future!

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Rated 3 out of 5 stars

Comms could be better

We booked our family trip to Orlando through Charter Travel. The insight they provided was useful and they managed to secure a price cheaper than another agent that quoted. Once the booking was made we emailed to request a quote for upgrades on the plane, but got no response. After chasing we finally got a response and the price of an upgrade was too much. Had they have replied promptly then they would have scored higher. It didn't ruin our holiday but it put a dampner on it and we probably wouldn't use an agent again

May 14, 2026
Unprompted review
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Reply from Charter Travel

Hi George, thank you for your feedback. We are glad to hear you had a great Orlando Holiday and that we were able to secure you the best deal for your holiday! We are sorry to not have replied to your request quickly enough, when our team are incredibly busy occasionally some responses can take a little longer than expected. We hope that if you do choose to book with us again we can ensure every element of your holiday requirements are met.

Rated 5 out of 5 stars

Just back from holiday

Just back from holiday arranged by Charter Travel. The whole trip from start to finish went so smoothly. Danny was so helpful arranging flights, car pickups and hotel and all were perfect. He gave suggestions about which destinations would be suitable for me and what to see once there. Cannot praise Danny and Charter Travel highly enough -will def use again .

June 23, 2026
Unprompted review
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Reply from Charter Travel

Hi Karen, thank you for your feedback. We are so pleased to hear you had a great holiday and look forward to helping you again in the future.

Rated 5 out of 5 stars

Costa Rica

From the moment Charter Travel got involved in organising our honeymoon we knew that we were in safe hands. Danny listened to the type of honeymoon which we wanted and then together we planned the trip of a lifetime to Costa Rica. Nothing was too much trouble for Charter Travel. Hotels, transport, flights and excursions were all organised and everything went so smoothly. Costa Rica was amazing the variety of plants, animals and amphibians which we saw including a sloth swimming, eyelash viper, tree frogs. We were brave and walked across hanging bridges up in the rain forest, did a zip wire and even swam in a waterfall. The hotels were excellent from luxury comfort, great food choices and personal service. We opted for a week of touring and sight seeing followed by a week of relaxing by the sea. Huge thank you to Danny and Charter Travel for giving us the best honeymoon. We came back with so many memorable moments. Can’t wait to book with you again.

May 21, 2026
Unprompted review
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Reply from Charter Travel

Hi Maxine, thank you for your feedback. We are so glad to hear you enjoyed your Costa Rica Honeymoon - your excursions sound incredible! We look forward to helping you again in the future.

Rated 5 out of 5 stars

Great Company, never had any issues

Always helpful, used a few times, no issues, price is always competitive which is a bonus

July 5, 2026
Unprompted review
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Reply from Charter Travel

Hi Trevor, thank you for your feedback, we are glad to have been able to help with your holidays!

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Rated 5 out of 5 stars

Wouldn't use anyone else

We have used Charter Travel 3 times to book our Florida trips. Danny has been our consultant spanning over 15 years and each time we have received amazing customer service. Plenty of options of villas to choose from. Fast responses day and night. Great attention to detail and makes everything so easy. We have just booked our 3rd trip and Danny was brilliant once again, answering any queries and finding us a brilliant deal. We've also deal with Kate who is equal as helpful

July 1, 2026
Unprompted review
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Reply from Charter Travel

Hi Siobhan, thank you for your feedback. it's so great to hear from a long term client and we hope to continue helping you book fantastic Florida Holidays!

Rated 5 out of 5 stars

I definitely made the right choice…

I definitely made the right choice booking with Charter Travel! I’d been planning this trip for ages, and Andy was just brilliant. He patiently walked me through all my options and answered every single question I had. The whole process was completely stress-free, and I feel so reassured. Highly recommended!

June 29, 2026
Unprompted review
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Reply from Charter Travel

Hi Marsha, thank you for your feedback - it's so great to hear you have such a good and stress free booking experience with us, we hope you enjoy your holiday.

Rated 5 out of 5 stars

Brilliant experience

I cant fault my experience. Andy has been brilliant and so quick to respond.
I sent my request in via the online form and within a few hours Andy had taken all my specifications and provided the perfect proposal. I feel my holiday is in safe hands.

June 21, 2026
Unprompted review
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Reply from Charter Travel

Hi Zoe, thank you for your feedback. We hope you enjoy your trip and look forward to hopefully helping you again in the future.

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