This was my first time meeting with a hair stylist as I typically went to a barber. In my consultation with Erik, I learned a lot of incredibly helpful information about my hair type, hair care, and h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
Written by the company
Chatters Hair Salons are open 7 days a week. Ask about our beauty bonuses.
Contact info
271 Burnt Park Drive, T4S 0K7, Red Deer County, Canada
- 18778209365
- customerservice@chatters.ca
- chatters.ca
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hairstylist Drew was a temporary…
Hairstylist Drew was a temporary foreign worker who worked at our local Chatters absolutely amazing Hairdresser, who was absolutely wonderful with my lady who was nonverbal and had a multitude of mental disabilities we need more individuals like him. He was denied permanent residency here, so we are sad that he’s no longer in the country.
Amazing color technique
I booked with Stephanie hoping to achieve ash white blonde face-framing highlights while keeping a dark brown low light over the rest of my warm summer, sun-bleached brown hair. I was worried my thin hair wouldn’t take to lightening, but Stephanie immediately put me at ease. She asked thoughtful questions, showed me color options, and really listened to what I wanted. She 1000% understood the assignment.
Stephanie’s expertise with my hair type and texture was evident from start to finish. The end result surpassed my expectations—bright, cool ash tones in the face-framing highlights, with rich, natural-looking low lights that add depth without weighing down my hair. My hair feels healthier and looks absolutely stunning.
If you’re looking for a stylist who truly gets the vision, communicates well, and delivers beyond what you expect, Stephanie is your person. I’m obsessed with the result and will definitely be back!
Ohhhh my god
Ohhhh my god, what a haircut , damnnnnnn❤️❤️Thankyou Chelsea for crossing all boundaries to provide me the best satisfaction, it was my first time getting hair cut in Canada , I was so scared but thank God everything went so well even more than my expectations, I would definitely recommend Chelsea if you are ready to get superb haircuts❤️❤️

Reply from Chatters Hair Salon
10/10!!!
I’ve been going to Giulianna forever and she is the absolute BEST. Not only is she amazing with blondes, but she understands textured and curly hair like no one else. I have super curly hair and most stylists struggle to work with it, but she’s the only person who always gives me exactly what I want. My blonde always turns out beautiful, healthy, and soft, and she truly knows how to tame curls without sacrificing texture. I can’t recommend her enough, she’s literally so talented, detail-oriented, and consistently delivers results that are better than I imagined. If you want someone who really knows hair, go to Giulianna

Reply from Chatters Hair Salon
Great personal service
Got my ears repierced as one of my ear piercings had grown over. Wonderful experience.

Reply from Chatters Hair Salon
Adina is fantastic
Adina is fantastic! I really value her expertise when it comes to hair colour and styling. I had a wonderful experience at Chatters in Vaughan and I will definitely be back again!

Reply from Chatters Hair Salon
ALWAYS A GREAT EXPERIECE
ALWAYS A GREAT EXPERIECE. FRIENDLY KNOWLEDGABLE STAFF AND THE SCALP MASSAGE WHILE WASHING WAS A DELIGHTFUL SURPRISE. BEING A BUSY MOM OF 3 ITS NICE TO BE TREATED SO WELL. THAKS AGAIN.

Reply from Chatters Hair Salon
My daughters and I all love coming to…
My daughters and I all love coming to Chatters to see Jeffrey. He is the best hairdresser and takes time to ensure your hair is cut and coloured the way you want it. We always leave feeling amazing and looking great. I highly recommend Jeffrey at Chatters

Reply from Chatters Hair Salon
I always love my hair & esthetics…
I always love my hair & esthetics experiences at Chatters. Their staff are knowledgeable about products too.

Reply from Chatters Hair Salon
Richelle is an incredible stylist she…
Richelle is an incredible stylist she did my hair cut and hair dye she did an amazing job better then i expected. She really cares about what she does her heart is in it. thank you so much and will definitely be referring people to you :)

Reply from Chatters Hair Salon
Bad haircut, but great customer service…
Was probably the worst haircut I've ever received, especially since it was not even from one side to the other.
The staff were very nice and understanding when I went back, and got another stylist to even it out for free, however it was still very choppy.
I understand some staff are newer and are still learning, but I don't think that is worth $60 plus and a bad haircut.

Reply from Chatters Hair Salon
I got my haircut from chatters by…
I got my haircut from chatters by Humara, and she did an excellent job! She was professional, friendly, and really understood what I wanted. I’m so happy with the result—highly recommend her!

Reply from Chatters Hair Salon
I am thrilled with my new look
I am thrilled with my new look! Richelle is an incredibly talented hairstylist whose Red Seal expertise is evident in every detail. She took the time to understand exactly what my hair needed, resulting in a phenomenal transformation—it genuinely feels alive and fabulous again. I am so impressed by her passion and dedication to her craft. The entire experience was impeccable, deserving a full 5-star rating."

Reply from Chatters Hair Salon
NOT THE COLOR I ASKED FOR AT ALL
I went in there with a photo (11 actually) of EXACTLLY how I wear my hair. I showed the stylist what color I wanted and showed her what I DID NOT WANT, from a BAD experience with a prior stylist (Not Chatters) before - who didn't listen to my request. I showed her EXACTLY the BLONDE I wanted. The end result was no where near what I asked for. She said "how do you like it" I replied "Not as blonde as I had hoped for" her response "Well, its my first time doing your hair" OH WELL THATS GREAT! Let me be your little experiment! I was too polite, gave her a good tip which I totally regret and came home and sent photos to my friends and told them what I paid and showed them what I got. ALL Horrified. And now I am going back to my regular Hairdresser (who was not well) and will have to PAY AGAIN to have him correct this error from a Junior hairdresser who doesn't even know how to texturize hair properly! Cutting hair at the bottom (making it shorter) is NOT texturizing it! I spoke to my AWARD WINNING Stylist and he was absolutely dumfounded when I told him how she texturized my hair! The color was NO WHERE near the BRIGHT BLONDE I requested! It was all one color almost, with virtually no definition of two tones of highlights as I had requested! EXTREMLY Disappointed! I was TOO POLITE TO TELL HER WHAT A TERRIBLE JOB SHE DID !

Reply from Chatters Hair Salon
Very Disappointed with My Haircut Experience
I recently visited Chatters Shaire Salon for what I thought would be a simple haircut — just a straight cut and butterfly bangs. Unfortunately, my experience was extremely disappointing. I was directed to a stylist who, as I later learned, was fairly new. She didn’t seem to understand what I wanted, even after I explained and showed references.
The entire cut was done using just one pair of scissors — no layering shears, no texturizing tools — and despite my polite request for a bit of movement or texture (“comb sessions” as some stylists call them), she said that would all be done after the blow dry. However, after blow-drying, she simply said it was finished.
What I received was neither a straight cut (the ends are visibly uneven) nor proper butterfly bangs — they look nothing like what they’re supposed to. To make things worse, the price was surprisingly high for such a basic and unsatisfactory result.
I left feeling frustrated and regretful that I trusted the process. Unfortunately, I won’t be returning to Chatters. I expected at least a standard professional outcome for the price I paid, but this was far from it.

Reply from Chatters Hair Salon
Clearly explained that I wanted my hair…
Clearly explained that I wanted my hair to be shoulders length with some layers. What I got is hair cut 2 inches above my shoulders. The manager was there. I paid Ashley for a colour , which is fine but the cut, again paid for,is terrible. Stoneroad Mall location
*Edit* Yes, you as the manager was there when the young man rung me through, I was visibly distraught not discontent, you said to me your hair looks crisp. Please dont worry about getting back in touch with me as your DM, who is quite a lovely person spoke to me and was very kind and professional.

Reply from Chatters Hair Salon
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







