Chattertons Solicitors & Wealth Management Reviews 4,222

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 470 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and understanding, making interactions pleasant and productive. The service provided is often described as excellent, with many people appreciating the efficiency, quick response times, and clear communication. Reviewers are particularly impressed with the smooth user experience and the ease with which their needs were met, often noting that everything was explained with perfect clarity. However, some customers also noted that certain processes could be frustratingly long and drawn out, occasionally leading to a feeling of being on their own. A few other people also felt that the person they dealt with seemed very busy, leading to a need for constant pushing and a lack of out-of-office email notifications.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Customer service

People report positive experiences with customer service, highlighting the professional, responsive, and... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting the quick and... See more

Customer communications

Consumers find contact to be ambiguous, with many reviewers reporting positive experiences with communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have used Chattertons solicitors in the past but this is the first time we’ve worked with Shilpa. She has been so professional and on the ball and has patiently guided us through a sale which hasn’... See more

Company replied

Rated 5 out of 5 stars

The sale was in Horncastle Lincolnshire, we live in London so distance meant we could only deal by phone or email. It was a problematical sale and took longer than expected. The Chatterton staff Sandy... See more

Company replied

Rated 5 out of 5 stars

Our lawyer for a recent case was Shilpa Miah. The case proved to be extremely long and drawn out with a certain third party proving to be extremely awkward, but through it all Shilpa worked hard and d... See more

Company replied

Rated 5 out of 5 stars

This is the second time we have used Chattertons in nearly five years. We used the Newark office Shilpa being our solicitor. She was both very professional and friendly, always available either by... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Employment Attorney
  4. Family Law Attorney
  5. Legal Services
  6. Non-Bank Financial Service

Information provided by various external sources

Chattertons is a leading firm of solicitors and provider of wealth management services in Lincolnshire and across the East Midlands. The firm provides a comprehensive range of both personal and business services delivering first class, client focused and trusted advice from its offices in Boston, Grantham, Horncastle, Lincoln, Newark, Sleaford, Spalding and Stamford.

By your side. For you. For your business.

Written by the company

Chattertons Solicitors & Wealth Management are based at 8 offices across Lincolnshire and Newark and exist to find the right legal and wealth management solutions for individuals and businesses, we take the time to understand the unique challenges people face and provide solutions with the highest level of expertise. We exercise an efficient approach and deliver continued support to our clients through our experienced team of advisors who work hard to make a difference to individuals, families and businesses.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Persistent

They continued pushing a reluctant council until the matter was resolved.

March 11, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your great review.

Rated 5 out of 5 stars

Great experience and great service from…

Great experience and great service from Kelly... Communication was spot on, highly recommended

March 17, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Kelly. Thank you for your review.

Rated 5 out of 5 stars

Helpful, reliable staff

Very friendly staff, our contact at the Sleaford office has been very patient and helpful in explaining options. We have recently had our first annual review and we're very happy with the outcome of the options which they suggested for us.
Communication is always very quick, and if he doesn't know the answer to our query he quickly suggests someone who does. No complaints at all.

March 10, 2026
Unprompted review
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, the team will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Property sale

Very professional service, delays and last-minute issues were efficiently dealt with and regular updates provided.

February 2, 2026
Unprompted review
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your review, we really appreciate your feedback.

Rated 5 out of 5 stars

Very efficient

Friendly, efficient and helpful. A quick process and easy understandable language.

March 11, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for leaving a review, it’s great to hear you were happy with the service.

Rated 5 out of 5 stars

I admired your courtesy

I admired your courtesy, friendliness, and efficiency. I am a lawyer myself and know the difficulties of explaining complicated matters. You both helped my wife and myself very capably.

March 5, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

I wanted a will to be reviewed

I wanted a will to be reviewed, which they did simply and quickly. Very pleasant to deal with.

March 4, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for leaving a review, it’s great to hear you were happy with the service.

Rated 4 out of 5 stars

Pleasant and helpful when contacted

Pleasant and helpful when contacted
Got on with the job and moved things forward, keeping us updated as necessary

March 4, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for leaving a review, it’s great to hear you were happy with the service.

Rated 5 out of 5 stars

Made a new will and power of attorney…

Made a new will and power of attorney with then practice and was very happy with the service provided. From booking the appointments and the meetings to prepare, review and sign the paperwork was always treated courteously. I found the service very professional but with legal procedures and jargon explained in a straight forward manner. I would highly recommend this practice in dealing with this area of practice.

February 27, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

We are very happy to hear you received an excellent and efficient service. Thank you for your review.

Rated 5 out of 5 stars

Efficient & Understanding

Efficient , helpful and understanding when I needed advice in relation to employment law. Made a difficult time more bearable.

March 9, 2026
Unprompted review
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

Friendly and efficient

Friendly and efficient

March 4, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for taking the time to leave a great review.

Rated 5 out of 5 stars

Great experience

Great experience, Kelly kept us upfront date through the whole process and was clear in her recommendations.

Her tenacity meant we got to the bottom of and resolved key challenges without issue and without delaying our move.

February 25, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Kelly. Thank you for your review.

Rated 5 out of 5 stars

Absolutely fantastic

Absolutely fantastic. I was having to transfer my mortgage into my name and found the process confusing at times. James was always on hand, to explain and showed kindness and professionalism without.
Chattertons have been incredible.

March 6, 2026
Unprompted review
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your 5* review, James will be delighted to receive your positive feedback.

Rated 5 out of 5 stars

Professional

Professional , polite , caring about the individual , excellent service .

March 4, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Great to hear you were happy with the service, thanks for the review!

Rated 5 out of 5 stars

This is the second time we have used…

This is the second time we have used Chattertons in nearly five years.
We used the Newark office Shilpa being our solicitor. She was both very professional and friendly, always available either by phone or email ( answering very quickly )
Sometimes it could be frustrating in taking a while but being in a chain hold ups happen !
Thank you Shilpa

February 27, 2026
Unprompted review
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

Thank you for your positive review, we’re really pleased you liked the service and we hope to see you again in the future.

Rated 5 out of 5 stars

The quick and efficient way in which…

The quick and efficient way in which Rebecca Sneath dealt with my tax query was excellent.

March 4, 2026
Chattertons Solicitors & Wealth Management logo

Reply from Chattertons Solicitors & Wealth Management

We are really pleased to hear you were happy with the efficient service you received from Rebecca. Thank you for your review.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look