CHAX SOFTWARE, INC. Reviews 27

John was excellent he helped me unbelievable greatly did not spend extra time did what he needed and completed all my requests aligned the checks correctly added the Bank name in the correct place he was a GREAT Help
Thank You

This is the best technical service session I have ever had with a software vendor. John was extremely talented and knowledgeable about my issues with their software. Turned out it was a new security program on HP computers called Wolf that was the problem. He spent a very lengthy amount of time with me and resolved the issue. Also, I have used a few different check printing software programs and MultiChax is by far the best and easiest to use!

Thank you so much for all of your help with getting MultiCHAX to work on my computer :)

The people at Chax went above and beyond for us. John in tech support and his programming people took a file that we were unable to upgrade to our newest version of CHAX and managed to get it recovered and updated so we could just copy it into the new version and have all our transaction history moving forward. We were resigned to moving on without it and now we have it all recovered and installed in our new Chax version 10. I cannot say enough about how wonderful and pleasant the people are to deal with and even more without me even asking John took the initiative to ask his people to help solve our problem. They have a always been helpful but this was above and beyond. Cannot recommend them and John enough.

The tech support person was very helpful and efficient. I had gone through a couple of days of stress trying to fix the issue, and John fixed it in under 30 minutes

Vanessa was incredibly knowledgeable, friendly, and patient. She logged into my computer and knew exactly what to do and the steps to take to fix my problem. She gave my issue all the attention that it needed, and she made me feel that I am an important customer. Vanessa was GREAT!

The technical support agent/person name is
"Vanessa Siervo" she did very fast and quick service, i really happy to fix nicely my computer software.

The agent I worked with was incredibly helpful and made it easy for me to solve my issue!

Before you purchase the software BEWARE many banks require you to use a special ink for the baking info. Chax will not refund your purchase

I have just had wonderful help from Vanessa this morning. My laptop died and I needed to print company checks. I had to transfer my Multichax to a new computer, which I did after Vanessa sent me my account information, but I still had trouble with my printer. She came online this morning at 7:00 am, her time, and has me back up and printing! I am a happy Multichax customer! Your Support People are awesome!! Five stars for Vanessa!!!👏👏👏

John Cinco and the Chax support team has been fantastic to work with. My computer recently suffered a reboot and several programs stopped working properly. The Chax support team was able to call and remote in to my computer to fix the problem quickly and provided information as to what they were doing along the way.

I think I made a BAD mistake buying this. I had another system that was less than HALF the price, EASY to use, etc. Paid $200 may just have to take the loss. One thing I could not find---INSTRUCTIONS ON HOW TO SET IT UP. You hit setup it takes to you GARBAGE and you have NO IDEA WHAT THE HELL THEY ARE TALKING ABOUT>

Hello, I'm not sure if I answered this survey, but I must say, if I could have given Vanessa 100 stars, I would. She has always been courteous and proficient in give assistance to us. No matter what, she always takes the time to assist. I have only been working with MultChax for the past 5 years, and I don't know where I would be if Vanessa ever left.
Her professionalism is off the chart and I would just like to thank her for all her assistance throughout the years.

Sincerely,
Sandra Garcia
Accountant

John provided excellent customer service! He proved to be knowledgeable and patient as he assisted us in reinstalling the software.

John was great at helping me, I needed urgent assistance. He knew how to solve the problem and fast. And he was patient with me and my skills.

John was extremely helpful in solving our issues in a quick and timely manner.

My experience today was perfect, the agent that helped me was patient, professional, and very willing to answer all of my questions I had. I would totally recommend using this. #John Cinco!

Customer service was very helpful with resolving any issues we were having and they were very patient. I would highly recommend this software.

Your trouble shooting guide in the support section deals with chax but not multichax. The files are not in the locations cited in the instructions.