CheapBills Reviews 

1,353
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 359 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, helpful, and professional, making interactions pleasant and informative. The service is frequently described as excellent and efficient, with many appreciating the seamless and easy process of finding better deals and saving money. People also highlight the clear explanations and good communication from customer service, contributing to a positive overall user experience. However, some customers also noted issues with pricing, finding their bills were not cheaper or even doubled after switching, and felt misinformed about potential price changes. A few other people also felt that the sales process could be pushy or slow, involving repeated calls and multiple agents, leading to a less smooth experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, patience,... See more

Service

Reviewers mention positive feedback about service, with many delighted by the helpfulness and efficiency of... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful and clear... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction after finding... See more

User experience

Clients share positive opinions on user experience, with many finding the process smooth, easy to understand,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service reads quickly infront of them - it is not clear and sometimes not understood. Expect to get through a lot of legality and you have to just say “yes”. You ring to connect with the... See more

Rated 4 out of 5 stars

I got a good deal in the end but it was a slow process and then got 2 calls asking me if I want to change to Powershop which I had juts changed to through cheap bills. First caller did not tell me tha... See more

Rated 5 out of 5 stars

The 1st Contact/Customer Service Officer was polite, explained the options carefully/ clearly. He also showed patience; after I agreed that I would change from Origin and he explained I would recei... See more

Rated 5 out of 5 stars

The phone rep had good customer service skills she did her job well. She raised a case for me. I am a brand new customer, I registered in My Account with email address and keep getting an ingoi... See more


Company details

  1. Housing Utility Company
  2. Business Insurance Company
  3. Electric Utility Company
  4. Health Insurance Agency
  5. Telecommunications Service Provider
  6. Utility Contractor

Written by the company

We compare Australia’s leading providers to find you a better deal. We are an online comparison site that works to find you the best savings in Electricity & Gas, Insurance, Broadband and Financial services. Saving money couldn’t be easier. We search our panel of top providers to give you hassle-free peace of mind. Why Choose Us? – We have made a promise to Australian families to cut their utility bills so they can spend money where it is needed the most. 1. We are committed to saving you money. 2. We understand that your time is precious. As a one-stop-shop, we take care of the the whole process from start to finish is hassle-free. 3. You have access to thousands of different plans from the leading retailers in one place. 4. We believe in transparency with our 100% free service with no hidden charges. Our Experts are based in Australia which means that not only will you speak to someone in real time, but once you switch providers, there is no interruption to your service, meaning you have a worry-free experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.4

All reviews

(1,353)

364 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheaperbillso…

That company is running by someone who doesn’t know how the bills running in the household in the long term. They just used cokies to robbing the costumers of the others similar companies who have older in the market and convince with old kind of traps to signed companies that for ozyes in the long term they paid more

February 19, 2026
Rated 4 out of 5 stars

The customer service reads quickly…

The customer service reads quickly infront of them - it is not clear and sometimes not understood. Expect to get through a lot of legality and you have to just say “yes”. You ring to connect with the provider - but takes long time until reach a stage you really want to say forget about it.

February 18, 2026
Rated 4 out of 5 stars

Good

The managers were helpful and efficient in completing the recording in a timely manner

February 23, 2026
Rated 5 out of 5 stars

Customer Service;The 1st Contact/Customer Service…

The 1st Contact/Customer Service Officer was polite, explained the options carefully/ clearly. He also showed patience; after I agreed that I would change from Origin and he explained I would receive a follow-up phone call.
Between our discussion and the 1st call I was interrupted by a visitor.. this meant I didn't couldn't answer that call.
He called me back, was polite and patient and set- up the 'next call' again. I was unable to

February 23, 2026

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