CheapBillsReviews 

1,334
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 347 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and clear explanations, making interactions pleasant and informative. The customer service is frequently highlighted as excellent, with many appreciating the polite, patient, and understanding approach of the representatives. People also found the service efficient and the user experience smooth, often resulting in significant savings on bills and better rates. However, some customers also noted issues with the process, such as slow procedures, multiple calls, and a disconnect between sales staff promises and actual outcomes. A few other people also felt that some representatives were pushy, provided incorrect information, or made promises about pricing that were not upheld, leading to higher bills.

What people talk about most

Staff

Clients share positive opinions on staff, with many reviewers describing them as helpful, friendly, and... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and clarity of support... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the politeness, patience, and... See more

Price

People report ambiguous experiences with price, with many customers expressing satisfaction after finding... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the process smooth, easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The customer service reads quickly infront of them - it is not clear and sometimes not understood. Expect to get through a lot of legality and you have to just say “yes”. You ring to connect with the... See more

Rated 4 out of 5 stars

There insistence which I thought was a scam but was eventually persuaded it was not. They were very professional and explained everything to me and answered any question I asked I was also given proof... See more

Rated 4 out of 5 stars

I got a good deal in the end but it was a slow process and then got 2 calls asking me if I want to change to Powershop which I had juts changed to through cheap bills. First caller did not tell me tha... See more

Rated 5 out of 5 stars

On initial contact just to see if I could get a better deal ( save some money) On my electricity bill I ended up with choosing a new NBN supplier and a different health insurance provider as well... See more


Company details

  1. Housing Utility Company
  2. Business Insurance Company
  3. Electric Utility Company
  4. Health Insurance Agency
  5. Telecommunications Service Provider
  6. Utility Contractor

Written by the company

We compare Australia’s leading providers to find you a better deal. We are an online comparison site that works to find you the best savings in Electricity & Gas, Insurance, Broadband and Financial services. Saving money couldn’t be easier. We search our panel of top providers to give you hassle-free peace of mind. Why Choose Us? – We have made a promise to Australian families to cut their utility bills so they can spend money where it is needed the most. 1. We are committed to saving you money. 2. We understand that your time is precious. As a one-stop-shop, we take care of the the whole process from start to finish is hassle-free. 3. You have access to thousands of different plans from the leading retailers in one place. 4. We believe in transparency with our 100% free service with no hidden charges. Our Experts are based in Australia which means that not only will you speak to someone in real time, but once you switch providers, there is no interruption to your service, meaning you have a worry-free experience.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.4

All reviews

(1,334)

345 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The agent was very helpful regarding…

The agent was very helpful regarding energy providers and we found a new provider that an Australian company, we transferred over.

We also looked at changing telecomm providers, not as successful as most telecomm providers only provided DIRECT DEBIT options. I am in control of my money not the other way round.

May 12, 2026
Rated 3 out of 5 stars

The person who contacted me repeated…

The person who contacted me repeated every thing 3 times. The interview could have been 3 times shorter.
He told me another caller would contact me re internet. I told him we were not interested as we had some difficulty with changing our internet provider previously that has not been resolved. The interviewer was not interested in what I had said. He told me not to interrupt the internet interviewer and to only answer yes or no. I will not be interested in dealing with this company again.

May 8, 2026

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