CheapCruises.com Reviews 111

FALSE ADVERTISEMENT. DO NOT TRUST CHEAPCRUISES.COM. We booked a 7 day cruise on Nov 2024. The online promotion promised a $50.00 rebate gift card to be received via email 8 weeks upon completion of the cruise. It's been three months and we are still waiting to receive the $50.00 gift card. We've been given multiple run-arounds re: this $50.00 gift card. We reached out on Jan 29, 2025, and spoke with Samantha, who told us it was being processed. Ok. We reached out again on March 3, 2025, and spoke with Drew, who had a very nasty attitude. We told her that we would be filing a complaint with the BBB, and posting online reviews alerting potential customers to their FALSE ADVERTISEMENT PRACTICES. She got real mad and threatened us saying that she and Cheapcruises.com has our names and addresses.(meaning???), and immediately hung up on us. We immediately called back, spoke with Jeffrey, explained to him what had just happened, and asked to speak to a supervisor to report this unwarranted and unacceptable behavior. We spoke with Jessie (sup.) and explained to him what had happened. Jessie indicated that he would be reaching out to Drew's sup, and will be reviewing the recording of the phone call with Drew to determine any disciplinary actions that may be warranted. He also promised us a $100.00 credit towards a future booking to be received within 3 days , by March 10, 2025 the latest. We are still waiting for the $50.00 rebate gift card and the promised $100.00 credit. We reached out again on March 31, 2025 and spoke with Amanda, who said she will be reaching our to the team responsible for processing this... AT THIS POINT WE ARE NOT INCLINED TO BELIEVE ANYTHING THIS COMPANY STANDS FOR OR ANYTHING HIS EMPLOYEES SAY. DO NOT BOOK WITH THIS PEOPLE. THEY ARE A SCAM. FALSE ADVERTISEMENT IS THEIR DAILY BREAD!

Pricing and perks were great as was the service we received from our cruise agent.

The process was pretty flawless.
Thank You

Easy access, very good prices. Found their website easy to look through, sort and filter.

I always book through “Cheap Cruises” and always through the same travel agent! She always finds great deals!

Booked a cruise for my family five cabins martini was great saved me some money and was really good to talk with so called her back to book a back to back cruise for me and the wife for a vacation after the vacation

This company has horrible customer service
Booked 3 rooms on a celebrity cruise same price same room... not the case when confirmation was sent.. they tried to get more money from me to fix it when was the mid of cheapcruises
The reservation had an error which I took a screenshot of.
Also the credit we were all to receive was 50$ yet we received 25$ even though I have a screenshot of the original reservation

The supervisor I spoke to was rude and obnoxious and hung up on me!!!
Never ever use this company... they advertise as cheap but it's the same price as direct through the cruise line!!!!
My first and last time ever fir booth me and the other 2 couples 🤮🤮🤮🤮🤮🤮🤮and when you ask for the name of the person talking to you they avoid the subject and ignore you.. I asked 4 times in a single conversation and they answer with mm!!!
Not one ounce of decency once they got your money!!
Beware!!

Wendi Kaye is a great asset to Cheap Cruises. Excellent agent and advisor that we highly recommend.

I booked a cruise with cheapcruises and they gave me a good price but they charged me $250 more in taxes and fees than the cruise company I'm going to travel with charges. In the end I ended up paying much more with cheapcruises. I don't recommend it. Buy it directly with the cruise company you want to travel with.

It the best way to find cheaper prices on here than anywhere else. Also, this involved extra incentives too!

This online service is easy to use. I rapidly found the deal i qas looking for and booked it right on the spot!

I booked with Cheap Cruises and let them know it was my first time ever going on a cruise. I will NEVER book with CheapCruises again. I am still waiting on my $204 they said they would give me credit the day I boarded the ship. I didn't get it. Then they told me that I would recieve it in a refund, still haven't got it.

When I first booked, I specifically told them I wanted a balcony, the representative, Alberto, instead booked me for a Ocean view room. I would not have known that if I hadn't called MSC to verify my room. I had to call Cheap Cruises back to fix it.

Then, I was told my non-alcohol drinks would be included such as water, coffee, tea, and I could get that anytime at no additional cost. Then I spoke to a representative from MSC and they said, no. I would need to buy a non-alcohol package if I was just going to have non-alcohol at anytime. So, I had to buy the non-alcohol package.

Then I purchased a internet package with browsing only. I didn't know I wouldn't be able to stream with our daughters. So, I canceled my browser only package and purchased the browsing with streaming package. I asked for my refund on my browsing only package since I canceled it and purchased the browsing with streaming package. They informed me that I won't get my refund for the browse only since it's third party purchase. They are the ones who told me I could purchase this FROM THEM. I had no clue that it was third party through them. So, I am out a little over $100 on that BUT THATS NOT ALL!

Then I purchased a daybed with shade package. It looked like it was going rain, so, I canceled that as well and asked for my refund for the $99. They said I wouldn't be getting that either. So, I am out another $99. All of this was done about a week before the day of departure.

WATCH OUT FOR THEM! ESPECIALLY IF YOU'RE A FIRST TIME CRUISER!

I WOULD STAY AWAY FROM THEM.

So, basically, my wife and I have lost about $400 dealing with CheapCruises!

I am SO ANGRY, I wish I could sue them for taking advantage of us!!

We know now! We're out about $400. Expensive lesson!

The customer service is TERRIBLE!

Update:

I spoke with Tiffney from Cheapcruises and she said they have released the $204 for the refund. It's just a matter of when it will be applied. Also, Tiffaney called MSC on my behalf and the refund for the $99 and the $111 are in pending state for refund but should be refunded anytime from what I understand.

I appreciate Tiffaney looking into this for us. It would be sad if we lost on on almost $400. Once we receive the refunds, if memory works for me, I will update this.

Note: Doth not rent the daybed with shade for Ocean Cay unless you don't want to be on the beach and you don't mind being next to the Lighthouse where the bar and smokers are at. You don't have a beach scenery from the Daybed with Shade excursion.

Update: 10/11/2024... The almost $400 has been refunded back to us of the which we are thankful.

I was told that I would a reward after my cruise and as of now I have receive nothing all i've got was the run around and the way I fell right now I will never use this company again

Agent was professional and answered all my questions

I booked a cruise with Cheap Cruises. I noticed the price drop more than 500 bucks on another discount site about 56 days before boarding. Cheap Cruises would not reduce the price or provide any accommodation, because the cruise line would not reduce the price less than 90 days out. Lesson learned! Don't book another cruise without a price reduction guarantee that is good right up until the day of sailing. Don't book a cruise early. I see no advantage to ever using Cheap Cruises again. I will probably not book another Norwegian cruise. Last minute only for me. Hopefully, others will learn from my mistake.

Cheap cruises.com customer service is horrible, trying to get help with a deposit and changing the date of final payments was like a needle in the grass, no help at all, Carlos was The Worst, he put me on hold and never came back to answer the call, he's not train to work in customer service, he needs to work stocking box someplace he doesn't have to talk with people. He's one of the reason's I will never use them again, I rather book directly with the Cruises.

As a veteran of many crusies I began using cheap cruises two years ago. You can not beat the prices and perks, but that is only a small portion of what makes this the preferred provider…concise searches reveal cruises you can not find else where, a customer service department that takes on the cruise company when problems arise so you don’t have the headache or hours waiting on the phone for a live rep! I’ve never been left holding the bag by cheap cruises, I wish I could say the same about dealing directly with cruise company…