CheapCruises.com Reviews 111

I booked a cruise for mid 2025 and bought travel insurance. The cruise was a year out. I called to cancel when my circumstances changed and was told I would pay $100 to cancel plus a $24.99 processing fee. I was told on the phone the rest I had put down $750 would be refunded. I was only refunded $198 from Princess and never received the promised refund. I called to request they review the phone conversation where the agent said I would get a refund. I got a call back a week later saying “our agent misspoke and the travel insurance is not refundable”. This was infuriating as I was told on the phone it was refundable. I lost over $500 for a cruise in 2025.

bought through a person on the phone. the whole reason I purchased the cruise when I did was because they had a free drink and wifi package. the lady on the phone went over the details with me and I decided to book the cruise. lo-and-behold she apparently did not mention the drink package when we talked about it even though I had the web page pulled up and was going through it with her. the price was the same as the one I was looking at and everything./ the details were exact. two days later and my reservation does not include a drink package!!!!! now I have to pay an extra 300 to add the package to my sailing. ITS A SCAM !!!!!!! they do this on purpose. book online if you're going to book at all

Best prices in one location to see every brand.

Ivan, our agent, was fantastic in offering us what we wanted in a cruise. He spent time with us and described everything.

We have something go wrong with ever booking we do with them. Not sure why we continue to use them. On the current cruise 16 day Hawaiian we didn't get our on broad credit or the waved deposit. I called to inquire and was told that's just they way it was even though their person keep screwing up the Reservation we had to re do it so many times and by the time it was done the deal was gone. Then we booked under a deal that allows you to price adjust if the price changes. We called and asked the associate said it went down $1920 so we switched to that. I asked does anything change I was told no everything stays the same but the price fast forward 2 months later I realize my princess plus is gone... the associate took it off and that's why it dropped. Talked to a supervisor who said I didn't specify about the princess plus only asked if everything stayed the same she chalked it up to a misunderstanding....um there was no misunderstanding on my end. She gave me $100 on broad credit that doesn't help when we now planned on $1920 less for our cruise. They always have issues when we book with them.

Update was told to call in and discuss w cheap cruise so I did and agent stated it was their fault but there was nothing he could do.

So cheap cruises is saying they never told me to reach out because it would be in my reservation. I explained that I didn't put any reservation info in the review so how would they have it? Then they went on to say that trustpilot is a scam.

Tiffany was awesome answered all my million question promptly and was informative and helpful

Very quick and easy to use made my trip making a breeze!!!

Mike Battaglia was a great travel agent! He helped us with our plans and all of our concerns! He was patient, insightful!

Excellent customer service. Answered all my questions.

As a loyal customer, I was wondering if there will be a login to Cheap Cruises that would have my account info, instead of entering the info every time I book a cruise.

Very helpful answering our questions.
Talked to us about the deal that was available from your team, compared to another company. We were able to get a lower cost including our flights ( with seat assignments ).

So far we have booked our twentieth cruise with Royal Caribbean, the last sixteen through Cheap Cruises. So far, every cruise has been lower than the price quoted on line. Jasen West has been our contact of late and he has been wonderful. They always answer the phone and respond to any questions right away. Use Cheap Cruises for your next cruise. You'll be glad you did.Jasen is the supervisor we deal with but to actually book a cruise we strongly recommend asking for Leema Yow. She has been our agent for all of our cruises and we could not be happier.

The agent help me choose the best cruise for me,she also has excellent customer service skills.

Kelly was very professional and kind. It was a pleasure to work with her!

Tiffaney was extremely helpful and listened to what we were looking for with our cruise reservation.

I'm extremely happy with Cheapcruises. I have a sales rep (Rosie Rose) that I'm very happy with and broke all my cruises. She's able to help me out with special and make sure that All the teas are crossing all the eyes dotted etc. I also like the cheap cruises loyalty program where you get cash back and also discounts on a shore excursions. You're also get automatically any specials cruise lines are offering so I see no downside.

This is going to be my sixth cruise with them in the last 4 years.

Philip was very helpful and laughed right along with us. A very pleasant easy experience

It was easy to make a reservation for this Caribbean cruise and it was affordable.

Great customer service, and patience..

I was looking for a short getaway and I found it on cheap cruises. Glad I found a getaway for the weekend at a good price

I booked a cruise through Cheap Cruises recently and it came with a $25 on board credit. Unfortunately the reality is that the $25 credit is equivalent to .01 cent for me. The reason is because Cheap Cruises charged my credit card a &24.99 booking fee. I’m sure they somehow slipped that fee note in on the never ending terms and agreement that they read to you over the phone for what seems to be 10 minutes long.
I will never book over the phone again. If I had known about the $24.99 fee I would have booked on line. I called Cheap Cruises and they said sorry can’t help with fee it’s added to all bookings. Bottom line Cheap Cruises didn’t save me any money in the end. I just want others to beware of their trickery.
Shame on you Cheap Cruises!