CheapCruises.com Reviews 111

I have book with cheap cruise before and I did not have any problems so I decided to book again.

Customer service i love i have just booked my birthday cruise 2024 was worry till I saw reviews i want no surprises i will communicate back and fourth with them and norwegian as well to make sure im in

Very helpful associate. Resolved a confusing issue.

Highly recommend this Alaskan cruise on Celebrity and cheap cruises.com- they made the booking so easy! The trip was amazing once in a lifetime!!

Reps come and go fast and many have not even seen a cruise ship. Yes, prices can be lower, but service is low as if your rep leaves, no one wants to help you as they didn't get paid. They work on commision and your SOL if your rep leaves the company. I've had 4 reps in 3 years. You find out they are gone when you don't get an email response.
No communication from the comany when you rep leaves. Many cases, I called to let them know they left.

I had called just get a quick question answered... 3 days and 2 hours later I had my answer and the trip of a lifetime booked. I had so, so, sooooo many questions! Each question was answered, and thousands of permutations were calculated, until we landed on the combination that worked best for me.

The initial phone call was dizzying and 3 days later my agent called me to finish answering the original question!

The service was top notch and patient and thoroughly helpful, I really can't recommend them highly enough!

We booked 3 balcony rooms in April for this coming December. When booking the consultant accidentally put one deposit through as Canadian currency. She promised to get it resolved and put another charge on us currency. I have emailed a few times trying to get this resolved and have had no response. So for 4 months I have been waiting for $250.00 to be returned to my credit card.

I've used before, used last night, and will use again.

I can not believe the financial deal I just made. I love cruising and thus monitor a few booking sites and a few cruise company sites pretty constantly. Yet CheapCruises.com is the company i book/but from--because they consistently offer the best deals!!!!!!!

Your agents are always fantastic in every way!

And...I can not believe the financial deal I just made.

This is the 3rd cruise we’ve booked through CheapCruises, the website is pretty simple & we had no issues with our other 2 bookings, so far so good so we’ll keep using CheapCruises!

Working with Roland was a great experience. He was very professional, patient, personable and diligent in helping us achieve our vacation package. Highly recommend him for any travel plans you may have.

Today I tried to use the Shore Excursion credits, $50 x 2, given to me by CruiseCheap.com when I booked my trans Atlantic Princess Cruise about 3 months ago. I accessed my itinerary on the Princess website and selected an excursion for our port stop in St Maarten.
I was told that Princess could not honour the booking and they advised me to contact Cruise Cheap. When I did so I was told that Cruise Cheap did not deal with excursion bookings and they advised me to contact a company called the Shore Excursions Group. This company offered a similar excursion to the Princess trip. The price of the Princess excursion was $49 whilst the Shore Excursion Group offered theirs at $31. Excellent I thought!! However when I tried to complete the booking I found a sliding price scale based on party size and that my wife and I would have to pay $185 EACH for a 3 hour tour. Needless to say I will not using the Cruise Cheap Shore Excursion credit for my excursion. Beware!!

Cat was was amazing very helpful in helping procure discount for us. Highly recommend her as an agent for your cruise needs

Very detailed oriented cruise line with excellent service

My husband had booked a cruise I was unhappy with and we called Steve the next day and he was able to get us on a cruise we’re both really excited to go on!

I was very pleased with the way your representative handled the reservations and also the way he answered my concerns and questions. He was very polite, helpful and very professional when explaining the cruise information.

The agent I dealt with was extremely professional & helpful

Stephanie was very helpful and patient with us. There were some items that needed some explanation and she did it well and she made some suggestions that really helped us with our decisions on type of cabin.

Very easy. Good prices. Great communication and follow ups.

Worker was able to get me on a great payment plan, so I can join my family for a family vacation.