Brock came up with a satisfactory solution to our travel plans, but at times I felt rushed to make a decision. He told me that he was about to go off shift! More information on the website about the... See more
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Review summary
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Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
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A complication of my reservation was sorted out by the travel agent. They were patient despite my frustration and helped me get the flight itinerary that worked for me.
Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Great services plus helping skills
Great services plus helping skills , thank you Rosten :)
May 16, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Riya,
Thank you for your wonderful feedback. We are delighted to hear that you were happy with the service and assistance provided by Rosten.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Aziz,
Thank you for your valuable feedback. We are delighted to hear that you were satisfied with our service and found our customer support brilliant.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
Justin helped me out with my bookings…
Justin helped me out with my bookings and his knowledge towards his job was remarkable. Never ever have got this kind of service. Really appreciate for his hard work.
May 12, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Asmit,
Thank you for your wonderful feedback. We are delighted to hear that Justin was able to assist you with your booking and that his knowledge and professionalism made such a positive impression on your experience.
Your kind words and appreciation for his hard work will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Crystal was a great help in sorting out…
Crystal was a great help in sorting out issues that arose from the bulk cancellation of flights by Lufthansa. She got me rebooked on alternative flights in a quick time frame.
May 15, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Alan,
Thank you for your valuable feedback. We are delighted to hear that Crystal was able to assist you promptly during the disruption caused by the bulk cancellation of Lufthansa flights.
We understand how stressful such situations can be, and we are pleased to know that Crystal helped rebook your alternative flights within a quick timeframe and provided the support you needed.
Your kind words and appreciation will certainly be shared with her. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
Great service by justin
May 15, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Om,
Thank you for your valuable feedback. We are delighted to hear that you received great service from Justin.
Your kind words and appreciation will certainly be shared with him. We truly value your support and look forward to assisting you again in the future.
Best regards,
Customer Support Department
I have had to give 1 star to get this…
I have had to give 1 star to get this review box open , the owner Mahmoud should know the disgrace he is running , offering candy to a child and taking away !
I mentioned this quote to Robert who had the cheek to say I am offering you a different candy at £671 more ! Does he think that is fair ? In all my years of booking flights I have NEVER had such a disgusting company offer a flight at a price , I must add to cheap to believe and cancel after taking the fare . They saying pending NO it was taken out then put back ! However , why have prices you can’t commit too ? Disgusting
May 9, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Mrs. Singh,
We are sorry to hear about your disappointment; however, we strongly disagree with the allegations made in this review.
Firstly, we would like to clarify that there is no owner or individual associated with our company by the name of “Mahmoud,” and therefore such statements are completely baseless and inaccurate.
Additionally, based on the details provided so far, we are currently unable to locate any booking associated with your case in our system. In order for us to properly investigate the matter and assist you further, we kindly request you to contact us directly at support@cheapflyshop.com with your booking reference number and passenger details.
Please note that fares are always subject to live availability and confirmation from the airline/consolidator before ticket issuance. Airline prices can fluctuate rapidly depending on availability and demand, which is standard within the travel industry.
We genuinely encourage you to contact our support team directly so that we may review the matter properly. Simply posting a review will unfortunately not help in resolving or investigating the issue without the relevant booking details.
We remain available and willing to assist you further once the required information is provided.
Best regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Aisha,
Thank you for your feedback. We are pleased to hear that your issue was resolved and that you were satisfied with the assistance provided.
Your appreciation means a lot to us, and we look forward to assisting you again in the future.
Best regards,
Customer Support Department
Responsive team who found us the flights we wanted
The advertised price was not available for the flights we wanted and all the alternatives were not suitable. But shout out to Malcolm who kept looking til he found the flights we wanted at a decent price - glad we were able to book in the end and looking forward to our trip to Seoul!
May 13, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for sharing your feedback with us. We understand that the originally advertised fare was not available and appreciate your patience during the booking process.
We are delighted to hear that Malcolm continued working with you to find suitable flights to Seoul at a reasonable price and was able to assist in securing your booking successfully.
Your kind words and appreciation will certainly be shared with him. We truly value your support and wish you a wonderful and enjoyable trip to Seoul.
Best regards,
Customer Support Department
The customer service is good
The customer service is good. Rose is friendly and provided better options while choosing seats, meals. I definitely recommend cheapfly shop to my friends.
May 14, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Subhash,
Thank you for your valuable feedback.
We are delighted to hear that you had a positive experience with our customer service. We will surely pass your kind words to Rose for her friendly assistance and support in helping you with seat and meal options.
Your recommendation truly means a lot to us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Rose was very helpful with the entire…
Rose was very helpful with the entire process and happy with the services
May 1, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Amy,
Thank you for your valuable feedback.
We are pleased to hear that you were happy with the services provided and that Rose was able to assist you throughout the entire process. Your kind appreciation means a lot to us, and we will certainly share your compliments with her.
We look forward to serving you again in the future.
Best Regards,
Customer Support Department
Cause the staff is very helpful he…
Cause the staff is very helpful he explained everything to me and all the details that I needed,so yeah it was really good experience for me.
May 13, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Roberto,
Thank you for your valuable feedback.
We are pleased to hear that our staff was able to assist you by explaining everything clearly and providing all the details you needed. It is wonderful to know that you had a very good experience with us.
We truly appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham was very polite and very…
Abraham was very polite and very helpful after my husband missed his flight. Eased my anxiety, let me know the cheaper options. Thank you Abraham.
May 12, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Colleen,
Thank you for your thoughtful feedback.
We are very pleased to hear that Abraham was polite, supportive, and helpful during a stressful situation after your husband missed his flight. It is wonderful to know that he was able to ease your anxiety and assist you with more affordable options.
Your kind words will certainly be shared with Abraham. We truly appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Martin kunjappan was incredibly helpful…
Martin kunjappan was incredibly helpful throughout the entire process. He was professional, responsive, and made everything simple and stress-free. His communication was clear, and he went above and beyond to make sure all my questions were answered quickly. I really appreciated his patience and attention to detail. Excellent customer service — I’d happily work with him again and highly recommend him to others.
May 12, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Manikanta,
Thank you for your wonderful feedback.
We are delighted to hear that Martin Kunjappan provided you with such professional, responsive, and stress-free assistance throughout the entire process. It is truly rewarding to know that his clear communication, patience, and attention to detail made your experience a positive one.
Your kind words and recommendation mean a great deal to us, and we will certainly share your appreciation with Martin. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
It was wonderful to talk with Mr Justin…
It was wonderful to talk with Mr Justin and assisted in check in.
May 12, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Sebin,
Thank you for your kind feedback.
We are pleased to hear that you had a wonderful experience speaking with Mr. Justin and that he was able to assist you with the check-in process smoothly.
Your appreciation means a lot to us, and we will be sure to share your kind words with him. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
It’s was great Experience with Roston
It’s was great Experience with Roston. He is great person he provide me a lot of information he helps me a lot for my tickets. I really appreciate roston. Thanks and Regards.
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Shaheer,
Thank you for sharing your experience with us. We are delighted to hear that Roston was able to assist you with your booking and provide you with all the necessary information regarding your tickets.
Your kind words and appreciation mean a lot to us, and we will be sure to pass your feedback on to Roston. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I give Brock a 5 Stars
I give Brock a 5 Stars because he’s a good man and he’s doing a great work.
Thank you so much Brock for your help.
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Mandla,
Thank you for your wonderful feedback. We are delighted to hear about your positive experience with Brock and truly appreciate your kind words regarding his assistance and dedication.
Your appreciation will certainly be shared with Brock, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Steve was very helpful to sort my…
Steve was very helpful to sort my special diet for the flights
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Vikki,
Thank you for your valuable feedback. We are pleased to hear that Steve was able to assist you with arranging your special meal request for the flights and make your travel experience more comfortable.
Your appreciation will be shared with Steve, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
The experience with my call was good
The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection which could improve in future. Over all it was a good experience.
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Shraddha,
Thank you for sharing your feedback with us. We are pleased to know that you had an overall good experience with our service and that your interaction with our team was satisfactory.
At the same time, we sincerely regret the delay in contacting you, which affected your ability to arrange meal preferences and preferred seat selection in a timely manner. Your feedback is valuable and will certainly be shared with the concerned team to help us improve our response times and overall customer experience in the future.
We truly appreciate your understanding and look forward to assisting you again.
Best Regards,
Customer Support Department
It was a great experience talking to…
It was a great experience talking to cristal, she has been really helpful.
May 10, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for sharing your feedback with us. We are delighted to hear that you had a great experience with Cristal and that she was able to assist you effectively.
Your kind words and appreciation will certainly be shared with her. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
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