The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Brock and Paul were very helpful and prompt sorting out my two flights to and from Thailand. Brock booked the flights for me with no issue. I appreciated him explaining how Cheapfly’s prices worked an... See more
Company replied
I booked my flight with Cheapflyshop and I received my confirmation right away. I also informed via emails if there is changes with my reservation. Staff are helpful.
Company replied
I had a really great experience booking my tickets with Brock from CheapFlyShop. He was extremely helpful, spoke perfect English, and really understood my situation and what I needed. He genuinely tri... See more
Company replied
Company details
About Cheapflyshop UK
Written by the company
Your Gateway to Effortless, Secure, and Affordable Travel!
Celebrating Our 7th Anniversary!
This year marks our 7th year of service, and we are proud to celebrate this milestone with our valued customers. Over the years, we have built a reputation for being affordable, reliable, and customer-focused, while always keeping your trust at the core of our business.
Our journey has been about growth, learning, and continuous improvement. With this anniversary, we reaffirm our commitment to becoming even more user-friendly, delivering the best deals, and remaining one of the most trusted travel partners in the market.
At CheapFlyShop.com, we redefine travel by offering a comprehensive range of travel solutions designed to meet your every need. As IATA-certified agents, we prioritize your safety and reliability, ensuring that your travel experience is not only seamless but also backed by the highest industry standards.
Our services are safeguarded under the ATOL (Air Travel Organiser's License) framework, giving you peace of mind that your funds are protected. For independent travelers, we operate within the ATOL guidelines, collaborating with trusted travel suppliers who provide their licenses for issuing flight tickets. This dual approach combines security with flexibility, making us a preferred choice among travelers in the UK.
Thanks to our partnerships with world-class travel wholesalers and advanced technology, we provide access to the best flight options in the market. Whether you're flying with major airlines or low-cost carriers, our platform ensures you always receive competitive airfares tailored to your needs.
Our seamless 3-step booking process makes planning your trip effortless and efficient, saving you both time and money. To further simplify your experience, we accept all major payment modes, making it easier than ever to secure the best travel deals.
But we’re more than just a booking site. At CheapFlyShop.com, we pride ourselves on offering unparalleled after-sales support. Our dedicated team is always just a call away, ready to assist you with top-tier service that makes your travel plans stress-free and enjoyable.
Each month, we cater to thousands of customers, providing:
- Cost-effective flight tickets from the UK to destinations worldwide.
- Hotel reservations across the United States, Europe, and beyond.
- Upscale accommodations at affordable rates.
- Premium car rentals and comprehensive travel insurance tailored for global travelers.
Our commitment to customer satisfaction is unwavering. We strive to be your go-to travel partner, offering discounted fares, reduced business-class tickets, and customized travel solutions. With our focus on delivering value and expertise, we ensure that every journey you book with us is one to remember.
Why Choose CheapFlyShop.com?
- Trusted Expertise: Decades of experience in the travel industry.
- Reliable Partnerships: Collaborations with industry-leading suppliers.
- Unbeatable Value: The best deals on flights, hotels, and travel services.
- Convenient Payment Options: Accepting all payment modes for secure bookings.
- Customer-Centric Service: A dedicated support team that’s always available.
Experience the difference with CheapFlyShop.com — where affordable travel meets exceptional service. Let us help you plan your next adventure today!
Need Assistance? We're Here to Help!
For any queries, complaints, or concerns, our team is always available to ensure a smooth and stress-free experience. Whether you’re looking for the best travel deals or need help with an existing booking, we’ve got you covered!
Contact info
Suite B, 42-44 Bishopsgate, London, EC2N 4AH, London, United Kingdom
- support@cheapflyshop.com
- cheapflyshop.com
4.3
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Responsive team who found us the flights we wanted
The advertised price was not available for the flights we wanted and all the alternatives were not suitable. But shout out to Malcolm who kept looking til he found the flights we wanted at a decent price - glad we were able to book in the end and looking forward to our trip to Seoul!
May 13, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for sharing your feedback with us. We understand that the originally advertised fare was not available and appreciate your patience during the booking process.
We are delighted to hear that Malcolm continued working with you to find suitable flights to Seoul at a reasonable price and was able to assist in securing your booking successfully.
Your kind words and appreciation will certainly be shared with him. We truly value your support and wish you a wonderful and enjoyable trip to Seoul.
Best regards,
Customer Support Department
The customer service is good
The customer service is good. Rose is friendly and provided better options while choosing seats, meals. I definitely recommend cheapfly shop to my friends.
May 14, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Subhash,
Thank you for your valuable feedback.
We are delighted to hear that you had a positive experience with our customer service. We will surely pass your kind words to Rose for her friendly assistance and support in helping you with seat and meal options.
Your recommendation truly means a lot to us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Rose was very helpful with the entire…
Rose was very helpful with the entire process and happy with the services
May 1, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Amy,
Thank you for your valuable feedback.
We are pleased to hear that you were happy with the services provided and that Rose was able to assist you throughout the entire process. Your kind appreciation means a lot to us, and we will certainly share your compliments with her.
We look forward to serving you again in the future.
Best Regards,
Customer Support Department
Cause the staff is very helpful he…
Cause the staff is very helpful he explained everything to me and all the details that I needed,so yeah it was really good experience for me.
May 13, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Roberto,
Thank you for your valuable feedback.
We are pleased to hear that our staff was able to assist you by explaining everything clearly and providing all the details you needed. It is wonderful to know that you had a very good experience with us.
We truly appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Abraham was very polite and very…
Abraham was very polite and very helpful after my husband missed his flight. Eased my anxiety, let me know the cheaper options. Thank you Abraham.
May 12, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Colleen,
Thank you for your thoughtful feedback.
We are very pleased to hear that Abraham was polite, supportive, and helpful during a stressful situation after your husband missed his flight. It is wonderful to know that he was able to ease your anxiety and assist you with more affordable options.
Your kind words will certainly be shared with Abraham. We truly appreciate your support and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Martin kunjappan was incredibly helpful…
Martin kunjappan was incredibly helpful throughout the entire process. He was professional, responsive, and made everything simple and stress-free. His communication was clear, and he went above and beyond to make sure all my questions were answered quickly. I really appreciated his patience and attention to detail. Excellent customer service — I’d happily work with him again and highly recommend him to others.
May 12, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Manikanta,
Thank you for your wonderful feedback.
We are delighted to hear that Martin Kunjappan provided you with such professional, responsive, and stress-free assistance throughout the entire process. It is truly rewarding to know that his clear communication, patience, and attention to detail made your experience a positive one.
Your kind words and recommendation mean a great deal to us, and we will certainly share your appreciation with Martin. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
It was wonderful to talk with Mr Justin…
It was wonderful to talk with Mr Justin and assisted in check in.
May 12, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Sebin,
Thank you for your kind feedback.
We are pleased to hear that you had a wonderful experience speaking with Mr. Justin and that he was able to assist you with the check-in process smoothly.
Your appreciation means a lot to us, and we will be sure to share your kind words with him. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
It’s was great Experience with Roston
It’s was great Experience with Roston. He is great person he provide me a lot of information he helps me a lot for my tickets. I really appreciate roston. Thanks and Regards.
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Shaheer,
Thank you for sharing your experience with us. We are delighted to hear that Roston was able to assist you with your booking and provide you with all the necessary information regarding your tickets.
Your kind words and appreciation mean a lot to us, and we will be sure to pass your feedback on to Roston. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
I give Brock a 5 Stars
I give Brock a 5 Stars because he’s a good man and he’s doing a great work.
Thank you so much Brock for your help.
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Mandla,
Thank you for your wonderful feedback. We are delighted to hear about your positive experience with Brock and truly appreciate your kind words regarding his assistance and dedication.
Your appreciation will certainly be shared with Brock, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Steve was very helpful to sort my…
Steve was very helpful to sort my special diet for the flights
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Vikki,
Thank you for your valuable feedback. We are pleased to hear that Steve was able to assist you with arranging your special meal request for the flights and make your travel experience more comfortable.
Your appreciation will be shared with Steve, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
The experience with my call was good
The experience with my call was good. The only grievance for me regarding this time was call wasn’t made in time thus I couldn’t login in time to Oder meal preferences and do a proper seat selection which could improve in future. Over all it was a good experience.
May 11, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Shraddha,
Thank you for sharing your feedback with us. We are pleased to know that you had an overall good experience with our service and that your interaction with our team was satisfactory.
At the same time, we sincerely regret the delay in contacting you, which affected your ability to arrange meal preferences and preferred seat selection in a timely manner. Your feedback is valuable and will certainly be shared with the concerned team to help us improve our response times and overall customer experience in the future.
We truly appreciate your understanding and look forward to assisting you again.
Best Regards,
Customer Support Department
It was a great experience talking to…
It was a great experience talking to cristal, she has been really helpful.
May 10, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for sharing your feedback with us. We are delighted to hear that you had a great experience with Cristal and that she was able to assist you effectively.
Your kind words and appreciation will certainly be shared with her. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Very helpful
Malcome was very helpful.
He gave more options to help customers.
May 10, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for your valuable feedback. We are pleased to hear that Malcome was helpful and provided you with multiple options to assist with your travel needs.
Your appreciation will certainly be shared with him. We look forward to serving you again in the future.
Best Regards,
Customer Support Department
Great Company.
I regularly use Cheapflyshop UK for my travel needs, and I have consistently found their customer service to be exceptional. Their team is prompt, courteous, and highly professional, ensuring that all my requests are handled efficiently. I particularly appreciate their attention to detail and the transparent communication they maintain throughout the booking process. Due to my positive experiences, I frequently recommend Cheapflyshop UK to friends and family seeking reliable travel services. I encourage them to continue maintaining this high standard of service.
May 9, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Harish,
Thank you for your continued trust and support. We are truly delighted to hear that you have consistently had positive experiences with Cheapflyshop UK and that our customer service team has been able to assist you efficiently and professionally.
Your appreciation for our prompt communication, attention to detail, and transparent service means a great deal to us. We are especially grateful for your recommendations to your friends and family, as customer confidence and satisfaction remain our highest priority.
Feedback such as yours encourages our team to continue maintaining and improving the high standards of service we strive to provide every day.
Best Regards,
Customer Support Department
Reply from Cheapflyshop UK
Dear Adbul,
Thank you for your feedback. We are pleased to hear that Justin was helpful and able to assist you with your travel needs.
Your appreciation will certainly be shared with him. We look forward to serving you again in the future.
Best Regards,
Customer Support Department
Miscommunication was cleared up by staff. Staff is highly appreciated for being professional.
Although there was some miscommunication, or perhaps the company did not clearly state in the advertisement that the tickets were subject to confirmation once they became available, I would still consider my overall experience a positive one, especially because of Mr. Brock.
He took the time to truly listen to the client’s concerns, and his professionalism, patience, and support were greatly appreciated throughout the process.
As a suggestion for improvement, to help avoid any future misunderstanding or miscommunication regarding the company’s advertisements, it would be beneficial to clearly state on the website that “promotional tickets” are subject to confirmation upon availability; otherwise, the booking will remain pending.
May 9, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Customer,
Thank you for taking the time to share your detailed feedback with us. We appreciate your understanding regarding the miscommunication and are pleased to know that your overall experience remained positive.
We are especially delighted to hear about the support provided by Brock. His professionalism, patience, and dedication to addressing customer concerns are qualities we highly value, and your kind words will certainly be shared with him.
We also sincerely appreciate your constructive suggestion regarding clearer communication about promotional ticket confirmation policies. Customer feedback such as yours is extremely valuable and helps us improve our transparency and service standards to provide a smoother booking experience in the future.
Thank you once again for your trust and support.
Best Regards,
Customer Support Department
Efficient check-in
Justin did an efficient job sorting out my check-in. I’m very satisfied.
May 8, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Shiona,
Thank you for your feedback. We are pleased to hear that Justin was able to assist you efficiently with your check-in process and that you were satisfied with the service provided.
Your appreciation will certainly be shared with him. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Absolute disaster
Absolute disaster. S T A Y A W A Y !!!
I booked flights to GTW BKK via Bahrajn. Due to conflict my return flight was cancelled. I returned on my own as company failed to offer any options other than refund for return tickets which I accepted
Returned 11 March we are now on 7th of May and their representatives keep lying pushing payment date forward and no money no sorry no nothing. Small claims court is my next step.
March 8, 2026
Unprompted review
Reply from Cheapflyshop UK
Dear Lukasz,
We are sorry to read your feedback and understand your frustration regarding the delay in the refund process. However, we would like to clarify the circumstances surrounding your booking.
Your return flight was initially impacted due to the unforeseen situation and operational disruptions in the Middle East. Following the cancellation, our team assisted by rebooking you on the original airline’s partner airline at no additional cost in accordance with the airline’s travel advisory and available waiver policy at that time. Unfortunately, due to the continuing instability in the region and further operational disruptions, that alternative flight was also subsequently cancelled.
Throughout the process, our team consistently attempted to provide alternative options based on what was authorized and made available by the airline. However, you later chose to arrange your return travel independently and requested a partial refund for the unused sector.
Please note that since the ticket was partially used, the refundable value of the unused portion can only be calculated and authorized by the airline directly. Such refunds are not determined by the us or our ticket consolidator. We have already raised a Refund Application (RA) and also escalated the matter directly with the airline; however, we are still awaiting their response and refund authorization.
Unfortunately, due to the large-scale flight cancellations caused by the Middle East situation, followed by further disruptions across the aviation sector, including operational challenges linked to unpredictable fuel cost increases, airlines are currently experiencing significant processing backlogs worldwide.
We respectfully wish to clarify that the refund delay is not due to any intentional inaction from our side or our consolidator’s side. Leaving negative feedback will unfortunately not expedite the airline’s refund process, as the final authorization and release of funds remains solely under the airline’s control.
Nevertheless, we remain committed to following up on your case and providing an update as soon as we receive any response from the airline.
Best regards,
Customer Support Department
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.