CheapOair.ca Reviews 

7,835
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 3,378 reviews, reviewers had a great experience with this company. Customers frequently commend the staff for being helpful, patient, and knowledgeable, providing excellent support and making interactions pleasant. Many people highlight the outstanding customer service, noting quick responses, polite agents, and an efficient, professional approach to resolving issues and making bookings smooth. However, some customers noted concerns with the booking process, including unexpected flight changes, issues with travel points, or difficulties with spelling corrections and inconsistent pricing. A few other people also felt that pricing could be unclear, mentioning hidden baggage fees, unexplained extra charges, or discrepancies between quoted and final costs, and some experienced frustration with pre-purchased seats being changed or needing to contact airlines directly for resolution.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their pleasant, respectful, and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with many customers finding it smooth, easy,... See more

Customer service

Customers generally report positive experiences with customer service, highlighting agents as polite,... See more

Price

People report ambiguous experiences with price, with many reviewers finding competitive prices and easy... See more

Service

Users describe positive interactions with service, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A little hard to follow because of the number of possibilities however lots of choice is good too. I really liked the phone call after I booked so I could ask questions and change insurance options. T... See more

Company replied

Rated 4 out of 5 stars

Easy to navigate the site. Thorough information. The only concern was choosing a seat where you have to pay extra ! I paid the fair for what? Standing room only🥰🥰

Company replied

Rated 4 out of 5 stars

Overall, the service was good, but I didn't receive the discounts that were promised. That was quite disappointing, as I had expected them to honor their offer.

Company replied

Rated 4 out of 5 stars

They help me with accuracy in my booking ,specially when airlines got sudden change of our flight schedule.

Company replied


Company details

  1. Travel Aggregator
  2. Travel Agency

Information provided by various external sources

Find cheap airline tickets with exclusive cheap airfare deals. Book cheap flights, discount plane tickets, cheap air tickets & more. Save hundreds by booking cheap tickets on CheapOair.ca!

Written by the company


Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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4.2

All reviews

(7,835)

3,309 reviews in the last 12 months

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Rated 1 out of 5 stars

I have always been using this site…

I have always been using this site whether for domestic or international flights.

I purchased our seats (family of 4) for almost $1,000 for this flight. The purpose of which is get us stay together or close to each other during the flight especially the 14-hour flights. The airline has changed our seat arrangements few times already since March 2026 when I purchased the tickets. Why so?? What's the use of purchasing the seats when you keep changing them? Do not all aircrafts have the same numbers? When we purchased seats 22ABCD- do they not have the same in other aircrafts?? It is either I do not purchase ANYMORE seats in the future or not use your site ever again if this is the case or better yet both. I am just upset and disappointed how the airline keeps changing our seats when we preselected and paid for them.

I have no problem with the staff, all gracious though.

July 8, 2026
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Reply from CheapOair.ca

Thank you for your feedback. We regret any frustration you are experience with airline seat assignments being changed due to schedule changes which could include a change of aircraft and seats need to be reassigned by the airline, in which we have no control. We have forwarded your concern to the relevant team to see if anything can be done. We appreciate your patience and understanding. Your continued loyalty and satisfaction is very important to us.

Rated 1 out of 5 stars

I have a flight reservation from…

I have a flight reservation from Toronto to Dammam, for which I have received a booking confirmation but not the actual tickets. My account indicates that my credit card is under review and requests that I contact an agent.

Upon contacting an agent, I experienced a significant wait time. When the agent became available, they were unable to verify my credit card. The agent placed me on hold twice: first for over 19 minutes, stating they were attempting to contact my bank, and then for 2-3 minutes, after which they reported an inability to reach my bank. Given the brevity of the second hold, I question the thoroughness of the attempt.

Subsequently, I requested to cancel the existing booking to proceed with an alternative provider. The agent transferred me to another department, where I waited for 30 minutes before the call was disconnected without the cancellation being processed.

Currently, I am in an unresolved situation. I am unable to proceed with a new booking due to the existing reservation and the potential for a 10,000 CAD charge on my credit card. I am also hesitant to make a new booking and risk being charged twice, as I anticipate difficulties in securing a full refund.

I am profoundly disappointed and dissatisfied with the service provided by your company and its representatives. Furthermore, the inability to self-cancel through your application without agent intervention is a significant concern.

July 8, 2026
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Reply from CheapOair.ca

Thank you for your feedback and we are sorry to hear the frustration experienced with our credit card verification process. We have reviewed your booking and see that the reservation has been cancelled at your request. Our apologies for the inconvenience this may have caused.

Rated 5 out of 5 stars

great price many options and easy…

great price many options and easy confirmation

July 8, 2026
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Reply from CheapOair.ca

We're so pleased to hear that you found our prices great, enjoyed the many options, and experienced easy confirmation. Thank you for your feedback!

Rated 5 out of 5 stars

Easy to book

Easy to book, great prices

July 8, 2026
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Reply from CheapOair.ca

We're so glad you found the booking process easy and appreciate the great prices. Thank you for your wonderful feedback!

Rated 5 out of 5 stars

Non stop flights both ways

In a very short time I managed to find a return trip that was non stop both ways.

July 8, 2026
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Reply from CheapOair.ca

We're so happy to hear that you were able to find a convenient return trip so quickly! We appreciate your positive feedback.

Rated 5 out of 5 stars

Haelpfully gentleman aand respect

The was a good expérience because chepoair is my LOVELY compagny
WhenI travelling with us I m bless thanks to be there for all and don't change .🙉👌👍

July 7, 2026
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Reply from CheapOair.ca

We are so happy to hear that you had a good experience and that you feel blessed when traveling with us. Thank you for your kind words!

Rated 5 out of 5 stars

Amazing service

From the first moment I called, the agent picked up immediately, no need to wait in the queue - very impressed. The agent was very polite, knowledgeable and quick in solving my issue and helping me complete the booking. Very professional!! Thank you very much for this great service!! Much appreciated!

July 6, 2026
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Reply from CheapOair.ca

We are so pleased to hear about your positive experience with our service! It's wonderful to know that our agent was able to assist you efficiently and professionally with your booking. We truly appreciate your kind words.

Rated 5 out of 5 stars

Every step is reader friendly and very…

Every step is reader friendly and very clear. Prices are competitive.

July 7, 2026
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Reply from CheapOair.ca

We're thrilled to hear that you found every step clear and reader-friendly! It's also wonderful to know that you appreciate our competitive prices. Thank you for your positive feedback.

Rated 3 out of 5 stars

Rental car booking not done correctly as requested

Flight bookings went smoothly. But for rental car booking was made with a different credit card from the one used for Flight booking. Showed the alternate card was accepted. However, summary showed rental charge included with the flight booking.

July 7, 2026
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Reply from CheapOair.ca

Thank you for your feedback. You are welcome to contact our billing department at 1-437-317-8029 for clarification if needed.

Rated 5 out of 5 stars

the agent was very helpful and was able…

the agent was very helpful and was able to book the flight.

July 7, 2026
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Reply from CheapOair.ca

We're delighted to hear that our agent was very helpful and successfully booked your flight. Thank you for your positive feedback!

Rated 5 out of 5 stars

Everything was easy

Everything was easy
Everything went smoothly with the payment process

July 7, 2026
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Reply from CheapOair.ca

We are so pleased to hear that everything was easy and that your payment process went smoothly. Your positive feedback is greatly appreciated!

Rated 5 out of 5 stars
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Reply from CheapOair.ca

We're so happy to hear that you found our service to be good, fast, and reliable. We truly appreciate you taking the time to share your positive feedback!

Rated 5 out of 5 stars

AmGlad

The site was very impressive

July 7, 2026
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Reply from CheapOair.ca

We're so glad you found our site impressive! We appreciate your kind words and positive feedback.

Rated 5 out of 5 stars

Very helpful

July 7, 2026
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Reply from CheapOair.ca

We are happy you found our service helpful. We appreciate your feedback.

Rated 1 out of 5 stars

94828064 endless poor bot chat help…

94828064 endless poor bot chat help experience; went through US office, then back to the cheapoair.c site to have date changed from Nov 25 to Nov 27. change fees were either $260 or $240 p.p. On the last quote of 240, in lieu of the promo discount you did not allow, the desk supervisor offered to reduce the cancellation fee to $190. On your final confirmation received by e-mail you charged us booking charges of $740 instead of the $380 agreed upon. This will reduce the bill to $1474.00 instead. Please adjust properly. otherwise I'll have to report this to VISA as fraud. I have taken screen save shots to confirm the $190 fee p.p. to back up my claim.

July 7, 2026
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Reply from CheapOair.ca

Kindly contact our customer support and one of our travel Experts will assist you further. We are available on our phone lines and online chat support link below: https://www.cheapoair.ca/customersupport/ Click on "Live Chat" You may call CheapOair.ca at 1-437-370-4570 (if you are calling from within the United States, please call at +1 646-738-4820). We appreciate your business and thank you for choosing CheapOair.ca Thanks and Regards.

Rated 5 out of 5 stars

It was an awesome experience and to…

It was an awesome experience and to know you can pay in installments.

July 6, 2026
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Reply from CheapOair.ca

We're so glad you had an awesome experience and appreciate your kind words about our installment payment option!

Rated 5 out of 5 stars

Always very pleasant experience when we…

Always very pleasant experience when we book through Cheapo. Repersentative very helpful and cooperative

July 6, 2026
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Reply from CheapOair.ca

We're happy to hear that you always have a pleasant experience when booking with us. We appreciate you sharing that our representative was very helpful and cooperative.

Rated 5 out of 5 stars

Joanne was very patient with me and…

Joanne was very patient with me and Joanne was awesome.

July 6, 2026
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Reply from CheapOair.ca

We're so glad to hear that our team member was patient and awesome! We appreciate you sharing your positive feedback with us.

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