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Checkboard Reviews 144

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TrustScore 4 out of 5

4.1

Software Company
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Rated 5 out of 5 stars

Nipho was extremely helpful and guided me through the part I found difficult. I gound Nipho to be polite and informative through the call.

Rated 5 out of 5 stars

I was in a pickle trying to upload some documents so I tried the messaging service as the wait time on the phone was too long. It stated I would get a reply within 20 minutes and they didn’t disap... See more

Rated 5 out of 5 stars

Very helpful Customer Service from Wandile - very quick to respond and also resolved any issues. Thank you. Regarding the credit checks for Guarantors - they are very comprehensive - the results come... See more

Rated 3 out of 5 stars

A task that I expected to take five to ten minutes took all morning. After a number of attempts at verifying my address and loading proof of address I was referred back to login. I then realised the... See more

Company replied

Company details

  1. Software Company
  2. Business to Business Service
  3. Card Processing Service
  4. Legal Services
  5. Payment Service
  6. Software Vendor

Written by the company

Checkboard is the fast and secure way for you to confirm to your estate agent or conveyancer you are who you say you are – so you can get hold of the keys to your new property sooner. With our app you can simply and securely verify your identity, confirm your financial health, and make payments.

Contact info

4.1

Great

TrustScore 4 out of 5

144 reviews

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Replied to 75% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Stuck then saved

Wandi helped me when my application was pending and I didn’t know how long I should wait. When asked for info to be sent to a website I sent it to Wandi instead but it was dealt with anyway which I was pleased and relieved about.

February 1, 2023
Unprompted review
Rated 5 out of 5 stars

Great Service and quick resolutions

I needed to chat online this week, both times the chat was easy and swift with two colleagues. They both were able to resolve the issues and questions immediately and exceeded our expectations.

Thank you to Jessica & Wandile for such a great service.

January 13, 2023
Unprompted review
Rated 5 out of 5 stars

Very helpful Customer Service from…

Very helpful Customer Service from Wandile - very quick to respond and also resolved any issues. Thank you.
Regarding the credit checks for Guarantors - they are very comprehensive - the results come as a pdf download and are perfect for any Landlord wanting to check Guarantors will be able to pay rent should the tenant default. After only having joined 24 hours ago we have already had two checks come through and are very happy with the service.

December 20, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

I received a call from Wandile in relation to one of my uploads and he was extremely professional. I also had issues uploading documents and upon using the help chat I received an immediate response from Jessica who assisted me in resolving the issue. Response turnaround and Customer Service from Wandile and Jessica has been excellent.

December 6, 2022
Unprompted review
Rated 4 out of 5 stars

I was having trouble with the app and…

I was having trouble with the app and the chat facility was really helpful and pretty quick. My only negative so far is I found it difficult to verify my identity and the problem was my out of date passport, the app didn’t tell me what the problem was it just refused to work which was frustrating.

November 29, 2022
Unprompted review

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