Setting up for receiving funds to my bank was straightforrward and quick, however, I had difficulty figuring out how to print a check...I could see the check details, it said the status was "unpaid",... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My company is a vendor that recently received a payment from a Checkbook Inc Client. I had to reach out to support because we had a few questions. I was helped by Bianca Cayetano and she was so incred... See more
Company replied
The payout from the company (that sends the into to Checkbook.ioO) was delayed, but once that was sorted out, the Checkbook.io folks were very responsive and prompt with their replies to my email; and... See more
Company replied
GREAT communication! Bianca was SUPER NICE and VERY helpful! She always answered my questions very quickly! Couldn't have asked for better people to work with! Thanks SO MUCH to everyone! Shawn.... See more
Company replied
Company details
Written by the company
Checkbook’s all-in-one push payments platform offers everything you need to disburse payments at scale. No hassle. No percentages. No hidden fees.
Contact info
United States
- checkbook.io
3.3
Average
185 reviews
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and answer all my…
Great communication and answer all my questions.
March 28, 2024
Unprompted review
Reply from Checkbook
Hi Unikk,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team quickly and efficiently.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
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Possible scam?
A company purchased some items from me and they use Checknook.io as a payment service. The company that I sold goods to issued a payment to me using Checkbook.io. Payment failed to be deposited. I received an email stating the failure and the email gave 2 options to rectify the situation. option 1: verify another bank account which I did, and it was successfully verified through Plaid but checkbook.io gives another error stating this check cannot be deposited. I then used option 2: print the check, I attempted to print and get another error stating this check cannot be printed. I am out the goods that I sold and the company who purchased said goods paid their portion for the goods but checkbook.io has my funds. I've gone around and around trying to either deposit the funds through ACH or print the check all through checkbook.io's service and have had no luck. The company who purchased the goods from me stated they issued payment through checkook.io 3 days ago now. Support has been contacted but still hasn't corrected the error on their part and I still am out my products and my money for said products. I would love for checkbook.io to correct this and provide the service they are in the business of (Handing funds over from one party to another)
March 24, 2024
Unprompted review
Reply from Checkbook
Hi Nicole,
My name is Eden and I'm a member of the Customer Support team. We have been assisting you in a timely manner with the payment that has failed. The payment failed and the funds were refunded back to the sender. In this case what you need to do is simply contact the sender and request them to reissue the payment.
We are Checkbook, a payment processing company. We process payments, we don't issue them. If you are having any difficulty with this or need any support do not hesitate to reach out to us at support@checkbook.io and we are happy to continue to assist you.
Kindest regards,
Eden.
This last team member resolved my…
This last team member resolved my issue. It's been a month or more with this issue. This member was the only one to help resolve this matter.
February 29, 2024
Unprompted review
Reply from Checkbook
Hi Julie,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review! It's great that your issue was resolved by our team.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you again.
Kindest regards,
Eden.
Using Checkbook.io has been a great…
Using Checkbook.io has been a great pleasure. I have almost 100 real estate agents in my office and they love the system. It has really been a time saver.
Thanks for all the help.
February 8, 2024
Unprompted review
Reply from Checkbook
Hi Bud,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review and thank you for being a loyal customer. We are happy that our service adds value to your team.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
My bank wouldn't accept check I received from Checkbook,Inc
I returned Slim Candy for refund as directed. I wasn't getting any credit on my charge card so I called. They said the time since I ordered was so many months prior that they couldn't credit charge account. They would email a refund check to print & take to Bank. My Bank wouldn't accept the check. (They had never seen anything like this before.) You can call me if have more questions. 651-779-9959.
November 14, 2023
Unprompted review
Reply from Checkbook
Hi Barb,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review. I tried finding your ticket in our system but unfortunately, I couldn't. Later you have reached out to us in response to our request for more information and you provided us with a check number and amount. There was no other communication prior to this review with Checkbook directly thus we were unable to assist you.
In the rare case that a bank doesn't accept a printed check, please advise the bank to give us a call at the phone number listed on the check and we are happy to verify it for them. Since the time of your experience at the bank (Nov 2023) this payment has already expired (beginning of Feb, 2024). In this case, please contact Slim Candy for them to issue a new payment since we process payments, we don't issue them.
In case you have any other questions, please contact us at support@checkbook.io and we'll assist you further.
Best regards,
Eden.
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Ronan addressed my problem quickly and…
Ronan addressed my problem quickly and handled it with diligence!
February 13, 2024
Unprompted review
Reply from Checkbook
Hi Colleen,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review. We are happy that you were assisted promptly and effectively.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
Checkbook has been a solid partnership…
Checkbook has been a solid partnership for our company, with streamlined automated notfications that go out to each deposit. Our company uses their ACH deposit (essentially our direct deposit vendor) as we send 100 -200 DD's daily. They have a great importing feature, reconciliation feature, and just overall forward thinking, clean UI that appeals to the eyes.
January 26, 2024
Unprompted review
Reply from Checkbook
Hi Kris,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review and thank you for being a loyal Checkbook customer all this time. We are happy that you like the different features and functionalities of our software. It is our priority to constantly add new features that add value to the businesses of our customers.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
Support
Anthony Sanchez at checkbook io is always a pleasure to deal with. He is quick to respond and assist with any issues. Their Checkbook IO support team is also quick to respond when I have sent them an email and has helped resolve issues promptly.
January 22, 2024
Unprompted review
Reply from Checkbook
Hi Brandi,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for your review. It is our pleasure that you had a great experience working with our team members.
If you have any other questions, please do not hesitate to reach out to us at support@checkbook.io and we'll be happy to assist you.
Kindest regards,
Eden.
An ACH is missing, no customer service
An ACH is missing and there is no way to contact a person to speak when it is absolutely urgent. This company is handling huge transactions with no accountability.
I will be pursuing a complaint to the full ability of our organization.
January 17, 2024
Unprompted review
Reply from Checkbook
Hi Ajax,
My name is Eden and I'm a member of the Customer Support team. Your ACH failed for being unable to locate your account. This means the bank account information you entered was incorrect, which is why this transaction failed. When an ACH fails we send you an email telling you why it failed and also giving you an opportunity to re-deposit this payment.
I and several others on our team have been in constant communication with you about this over the past few days. We have also resolved the mistake you created by entering the wrong bank account information for your payment. We have already re-deposited your payment and you have already received the funds to the correct bank account.
While we understand that this is a stressful situation, our team can only process a payment as per instructions the recipient fills out, in this case the wrong bank account information.
If you have any questions and issues again, please reach out to support@checkbook.io and we'll be happy to assist you.
Regards,
Eden T.
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CFA Safest way to sell your gun fast.
My experience with cash for arms and checkbook was excellent. Very professional, very helpful in the process. On how to sell my gun. They took care of all of the shipping details and explained in detail the payment process. And yes I got paid in twenty four hours.
January 4, 2024
Unprompted review
Reply from Checkbook
Hi Tim,
My name is John and I'm a member of the Customer Support team. Thank you for your review. We're very happy that you had a great experience with our team and our services.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Best regards,
John C.
Reply from Checkbook
Hi Norio,
My name is John and I'm a member of the Customer Support team. Thank you for taking the time to review us. It's great to hear that your questions were answered quickly and the issue was resolved.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Best regards,
John C.
I am really impressed with your team's…
I am really impressed with your team's response time to my challenges with our mutual clients. Thank you for your dedication to solving our concerns.
January 5, 2024
Unprompted review
Reply from Checkbook
Hi Teri,
My name is John and I'm a member of the Customer Support team. Thank you for your review and your kind words. We're very happy that your questions were answered quickly and the issue was resolved fast.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Best regards,
John C.
Just incredible customer service
Just incredible customer service! It's so rare to find a tech company these days where you're dealing with real people, based in the United States that actually care about their customers. I ended up with a complicated payment problem and was looking for solution and Checkbook was an absolute fit. Anthony walked me through the entire process, even though this wasn't specifically his department and made sure from start to finish that everything was seamless and just worked. Thank you so much for being a breath of fresh air and here's to much future success
December 7, 2023
Unprompted review
Reply from Checkbook
Hi Allison,
My name is Eden and I'm a member of the Customer Support team. Thank you for your review and your kind words. We're so happy that you enjoy working with our team and your questions are answered in a timely manner.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
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The Checkbook.IO Team Offers Excellent Customer Support
The Checkbook Team offer industry leading customer support. They get to the bottom of any issue quickly and always resolve within that business day. They are easy to reach using their Chat Support Line who is closely aligned with the tech team to get any answers we might need. We have worked with them since the early days when their innovative CEO PJ was starting this groundbreaking company! Now they have built an amazing team. Anthony is always super knowledgeable. This year, we have also worked very well with John and Rose!
January 2, 2024
Unprompted review
Reply from Checkbook
Hi Ben,
My name is Eden and I'm a member of the Customer Support team. Thank you so much for taking the time and writing us such a positive and detailed review. We're happy that you are getting a great service from us.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Rose was very helpful and assisted me…
Rose was very helpful and assisted me to resolve my issue. Glad to get a smooth chat with her and she stayed online till we had resolved my payment matter, so that the payment can be credited to my account via direct deposit
December 28, 2023
Unprompted review
Reply from Checkbook
Hi Kumud,
My name is Eden and I'm a member of the Customer Support team. Thank you for writing us a review. We're happy that everything was resolved quickly and efficiently.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Help is available!
I had my challenges so I contacted support. Ronan was great. Very patient and clear about what I needed to do. It was my mistake and I was grateful for the help.
December 21, 2023
Unprompted review
Reply from Checkbook
Hi Susan,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for taking the time and writing us a review. We're happy that everything was resolved quickly and efficiently.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Prompt and concise help that…
Prompt and concise help that successfully troubleshot on their first attempt
December 20, 2023
Unprompted review
Reply from Checkbook
Hi there,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're so happy that you got a quick resolution to your request.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
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I was pleased with Ronan's patience and…
I was pleased with Ronan's patience and time..the process went well once I was assured by Ronan that the site was secure. I felt a relief to move forward. Thank you again for waiting on me when I needed time to do this.
December 18, 2023
Unprompted review
Reply from Checkbook
Hi Andrea,
My name is Eden and I'm a member of the Customer Support team. Thank you so much for the great review. It's our aim to make our customers feel valued and taken care of.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Re Rose:
Re Rose:
1. She used very few words to directly addressed each problem, which results in less confusion
2. Her follow-up was constant, which keeps one from feeling "abandoned" and, therefore, moving on. How is it that so many businesses do not get this?
December 12, 2023
Unprompted review
Reply from Checkbook
Hi Cat,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the great review. We're so happy that you had a great experience with our team.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
Persistence pays off
I was finally able to get my refund after emailing the IT division. They were able to finally get me a digital refund check & I took it to my bank today. I did not get any help from two different calls to customer service first.
December 11, 2023
Unprompted review
Reply from Checkbook
Hi Allen,
My name is Eden and I'm a member of the Customer Support team. Thank you kindly for the review and the feedback. We're happy that we were able to get your refund check.
If you have any other questions in the future, please do not hesitate to contact us again at support@checkbook.io.
Kind regards,
Eden P.
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