It’s a scam. Reported to NatWest Fraud team. Fortunately I have legal cover & as it’s a credit card they are obliged to aid recovery under consumer credit act. Checked a car for £5 in April they have... See more
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I have had exactly the same bad experience of being charged an initial £5.95 and then having an unsolicited “subscription” of £39.90 debited without warning or any permission I was aware of. Ba... See more
Company replied
Scammers charged £5.95 for a car check which I authorised. A week later they quietly charged another £40 for a 'subscription' which I DID NOT AUTHORISE. There is no account set up on the website so... See more
I have just discovered from my bank's fraud protection service that this company have been attempting take a regular payment of £39.90 after I used them for a one-off £5.95 service. At no point did I... See more
Company details
About Checkmycar
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1.0
Bad
2K reviews
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Replied to 94% of negative reviews
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Absolute SCAMMERS!! DO NOT USE!!
Absolute scammers. Pay £5.95 to check a car and then they sneakily take £39.90 as a "subscription fee"
I DID NOT sign up for any subscription!!
My bank is now blocked 🚫 and I have no access to any money!
What's worse is I cannot get you on email nor phone!
SCAMMERS!!!
January 11, 2026
Unprompted review
Reply from Checkmycar
Dear Samantha,
We are sincerely sorry to hear about your frustration and the trouble with your bank. We would like to clarify this situation immediately.
At checkmycar.io, we offer an initial car check at a reduced price which includes a trial period to explore our full suite of services. As mentioned in our terms at the time of purchase, this trial converts into a monthly subscription unless cancelled before the end of the trial period. This is likely the charge you are seeing.
We are not "scammers," and we certainly do not want you to be in a difficult financial position. We would like to look into your account right away to assist with a resolution and discuss a possible refund.
Please contact us directly so we can prioritize your case: 📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.) 📧 contact@checkmycar.io
We are committed to making this right and hope that once resolved, you will consider updating your review.
Kind regards,
The checkmycar.io Support Team
Scam
Scam. Paid for one car check and now they've taken a further 39.90 from my account!
January 9, 2026
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry to hear about this and understand how frustrating unexpected charges can be.
Our service includes a trial period, which allows users to try the platform before committing to a subscription. The subscription details, including pricing and cancellation instructions, are shared during checkout and in the confirmation email sent after purchase. We understand that this may sometimes be overlooked, and we are here to help resolve it.
Our support team can review your account, cancel the subscription immediately, and assist with any refund requests for the unintended charges.
Please contact us directly so we can resolve this quickly:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We hope once your case is resolved, you’ll feel confident updating your review. Your satisfaction is our priority.
Kind regards,
The CheckMyCar Team
Duped into a subscription service
Found this company online, whilst looking to purchase a used car a few months ago.
Quality of the reports where okay and showed the information needed, however the way the company delivers it's pricing structure is appalling, I had no idea they where charging me a monthly service.
It isn't clear until it's too late and you find transactions leaving your account for £39.90, there is no warning and even now as I have gone back to re read the pricing it still isn't clear that they are tying you into a subscription.
I was under the impression that the charge would be either 5.95 for a single report or £39.90 for a full month's access to use the report service, not, as was the case, an ongoing subscription service that you cannot cancel within the website.
It turns out I have paid a total of £165.55 for 8 reports I ran between 9/10/25-8/11/25
I noticed £5.95 and £39.90 leave my account and believed that was acceptable, but thought nothing more of it, I have just noticed a further 3x £39.90 payments have left my account without my consent.
I have emailed the company and hope they will resolve the matter swiftly by refunding the 3x £39.90 payments.
Such a shame because the service is pretty good, but the way you are tricked into the subscription without proper safety protocols and procedures is very poor.
Hopefully they can rectify this.
Update 30/1/2026
Received an email from chdckmycar.io to say the subscription has been cancelled, however I am yet to receive a refund for some of the payments made.
It appears that I am not alone in this situation and hope they can resolve the matter swiftly.
November 8, 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for taking the time to share such detailed feedback. We’re genuinely sorry to read about your experience and we fully understand how discovering unexpected charges can be frustrating and upsetting.
We would like to clarify that our service includes a trial offer, allowing users to access reports and test the platform before any ongoing commitment. Information regarding the subscription, its price and the cancellation terms is displayed during the checkout process and confirmed in the follow-up email sent after purchase. That said, we absolutely recognise that this may not have been as clear as it should have been in your case, and we take this feedback very seriously.
What matters most to us now is resolving the situation properly. Our support team can:
Review your account and payment history in detail
Cancel the subscription immediately
Assess your request regarding the recent charges and provide a fair resolution
We appreciate that you also highlighted the quality of the reports themselves, and we regret that the pricing experience has overshadowed the usefulness of the service.
Please contact our customer support team directly so we can handle this swiftly and transparently:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Once your case has been reviewed and resolved, we sincerely hope you’ll feel reassured and consider updating your review to reflect the outcome. Your feedback helps us improve.
Kind regards,
The CheckMyCar Team
If I could give zero stars I would
If I could give zero stars I would. We were signed up to a £39.90 subscription without our consent - we received no subscription agreement or explanation on how to terminate. On calling to query the charge, explaining that this is in breach of Consumer Rights and Trading Standards, the call operator was unprofessional and rude - and at several points raised his voice during the call. The operator refused to explain the refund process or how long it would take. When I explained that I would hold the line whilst they checked the process, they went silent and refused to engage in any further conversation. They refused to give me their name and simply kept the line open, staying silent.
January 9, 2026
Unprompted review
Reply from Checkmycar
Hello,
We are deeply concerned by your description of the call you had with our team. Providing a professional and respectful service is our absolute priority, and what you described is completely unacceptable. We are launching an internal investigation to identify the call and the operator involved.
Regarding your subscription and Consumer Rights, we want to make this right immediately. We do not require you to "hold the line" for answers.
Please email us directly at contact@checkmycar.io with "MANAGEMENT" in the subject line. A senior manager will personally handle your refund, explain the exact timeline, and send you a formal confirmation of termination.
We sincerely apologize for this experience and are committed to resolving this to your total satisfaction today.
Best regards, The Management Team - CheckMyCar
Check the small writing first
I did a check on a car through check my car payed monies of £5.95 then a few days later they have with drawn £39.90 saying I've subscribed to them, I never saw any subscription when I applied for check , I've used numerous other companies in past but thought I'd give them a chance as saw advert on YouTube video.
Well I have spoken to them about monies and they have reimbursed me the £39.90 easily sorted out the problem
January 9, 2026
Unprompted review
Reply from Checkmycar
Hello,
We are truly sorry that your first experience with us, after seeing our advert, has led to this frustration. At CheckMyCar, we use YouTube to reach car buyers who need reliable data, and it is never our intention for the £5.95 trial period to feel like a "scam."
We realize that when you're used to other companies, our subscription model (designed for ongoing monitoring) might come as a surprise. Because we value your trust, we would like to resolve this immediately.
Please contact us so we can process your refund and confirm your cancellation:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are a legitimate UK team and we are here to make this right.
Best regards, The CheckMyCar Team
Reply from Checkmycar
Hello,
We are sorry to see such a brief and negative comment. We would like to reassure you and anyone reading this that CheckMyCar is a legitimate UK-based vehicle data provider.
Most misunderstandings arise from our trial period offer, which transitions into a subscription to provide ongoing vehicle monitoring. We have a dedicated team available 12 hours a day to assist with any concerns:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
If you have a specific issue with your account, please reach out so we can resolve it immediately.
Best regards, The CheckMyCar Team
Don't ever try them
Don't ever try them ! Is not a proper scam but is not far ...!
December 17, 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for your feedback. We appreciate you clarifying that we are a real service, though we are sorry you felt the experience was "not far" from a negative one.
CheckMyCar is a legitimate UK-based vehicle data provider. Most of the confusion usually comes from the transition between our £5.95 trial and the monthly subscription. We aim to be as transparent as possible, but we realize there is always room for improvement.
If you have any concerns about your account, please reach out to us:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We would be happy to discuss your experience and ensure your account status is exactly as you want it.
Best regards, The CheckMyCar Team
Absolutely devastated
Absolutely devastated
One check £5.95, then £39.90 taken from my Bank Account.
Just as I thought 2026 would bring me better luck, it lasted 6 days thanks to the Scammers.
I hope that you will never have to go through what I went through in 2025.
I can't believe that you can scoop so low. It's disgraceful how you can do this. I am not sure how you manage to sleep at night!
January 6, 2026
Unprompted review
Reply from Checkmycar
Hello,
Reading your message truly saddens us. We never want a customer to feel "devastated" by using our service. Please know that we are real people here, and we sleep much better when our customers are satisfied.
The transition from the £5.95 trial to the subscription is intended to be a helpful tool for car buyers, not a source of distress. Given the difficult start to your year, we would like to review your account immediately to make things right and discuss a full refund of the subscription charge.
Please reach out to us directly so we can support you:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We wish you a much brighter 2026 and look forward to fixing this for you today.
Best regards, The CheckMyCar Team
Don't use this company at all
Don't use this company at all, they charge you full price and there's no option to cancel. I requested my subscription to be cancelled through there only contact details and they completely ignored me and I was charged full price a further two times and they haven't bothered with my refund. Bunch of SCAMMERS
December 17, 2025
Unprompted review
Reply from Checkmycar
Hello,
We are sincerely sorry to hear about your experience. We want to clarify that CheckMyCar does not ignore cancellation requests. If you did not receive a reply, it is possible your email was caught in a filter or sent to an unmonitored address.
We offer multiple ways to manage your account, and we certainly do not want you to be charged for a service you've asked to stop. Please contact us right now so we can process your refund for the two charges:
📞 +44 20 4579 8987 (Speak to a real person, Mon–Sat, 8 a.m.–8 p.m.)
📧 contact@checkmycar.io (Please use "URGENT: CANCELLATION" as the subject)
We are a legitimate UK service, and we are committed to making this right for you today.
Best regards, The CheckMyCar Team
As per 1713 other reviews I fell for this
As per 1713 other reviews I fell for this, paid £ 5.95 for a vehicle check then 2 days later £ 39.90 taken out of my account, the information is not clear that you are signing up for a monthly subscription, I contacted the company by email to cancel and had the standard reply with regards to its in the terms and conditions etc however what I did notice in their terms and conditions is that there is a 14 day cooling off period from the time you first request the service (luckily I was well within this). What I will say is that once the 14 day cooling off period was brought to their attention in their terms and conditions I had the amount refunded back to my account within 2 days together with an assurance that all my personal and bank details with be obfuscated from their systems, however I would not recommend this company at best their web portal is not transparent that you are signing up for a monthly subscription
December 31, 2025
Unprompted review
Reply from Checkmycar
Hello,
Thank you for your detailed feedback. We are pleased that our team was able to process your refund within 48 hours and confirm the removal of your data from our systems.
We take great pride in strictly following the 14-day cooling-off period, as we are a fully compliant UK-based service. While we aim to make our trial and subscription terms as clear as possible on our payment pages, we appreciate your feedback regarding the transparency of our portal.
We are glad this was resolved to your satisfaction, and we will continue to work on making our terms even more visible for future users.
Best regards, The CheckMyCar Team
SCAM company, should be BLOCKED.
Same as everyone else writing here. Happily paid for a one-off check (£5.95) in December 2024 and then they took £39.90 a couple of weeks later. Contacted my bank to block them and now, over a year later, they've taken another £39.90. They should be totally BLOCKED as a SCAM company.
January 7, 2026
Unprompted review
Reply from Checkmycar
Hello,
We are very concerned to hear about your experience. A charge appearing over a year later is highly unusual and certainly not how our service is intended to operate. While our trial period transitions into a subscription, it should remain consistent, not skip a year.
We would like to investigate exactly what happened with your account profile to ensure this is corrected immediately. Please contact our management team directly:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are a legitimate UK-based company and we want to ensure you are fully refunded if an error occurred in our system. We look forward to resolving this with you.
Best regards, The CheckMyCar Team
Do not use! Definitely a scam
Used this to check car details paid initial payment didn't see any subscription details then two days later charged £39.99! I was fuming. Why would you need a subscription?!! I was able to find a telephone number and insisted it was cancelled and insisted on an email being sent to say as much. Will make sure my bank does not make any further payments to them! Do Not Use!!!
January 7, 2026
Unprompted review
Reply from Checkmycar
Hello,
We completely understand your frustration regarding the surprise of the £39.99 charge. We are glad you were able to speak with our team and that you received your written cancellation confirmation as requested.
To answer your question, many of our users find the subscription valuable for ongoing vehicle monitoring, such as receiving alerts on status changes, valuation updates, or tracking multiple vehicles during a car search. However, we know this isn't for everyone.
Since your cancellation is already confirmed, no further payments will be attempted. If you have any other questions, we are always here to help:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Best regards, The CheckMyCar Team
Very unclear
Definitely not clear that you are signing up to a subscription service. I noticed the amount of £39.90 after the first payment came out and contacted my bank to put a stop on that payment. They have since tried to take out the same amount twice more. Do not use this company!!
January 6, 2026
Unprompted review
Reply from Checkmycar
Hello,
We are sorry to hear that our subscription terms were not clear to you. At CheckMyCar, our 48-hour trial is designed to provide full access to vehicle monitoring, but we understand it might not suit everyone's needs.
When a payment is blocked by a bank without a formal cancellation on our site, our system may automatically retry the transaction to maintain your service access. We want to stop this for you immediately.
Please contact us directly so we can manually close your file and stop all future attempts:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to transparency and are here to help you resolve this today.
Best regards, The CheckMyCar Team
hidden subscription, robbing F**kers
paid for a car check of £5.95.
two month later notice they have taken £40 out of my account twice for a subscription I never asked for!
it wouldn't let me log into the account so had to phone them to cancel, apparently in small writing there's a notice that you auto signed up to a subscription if you don't cancel your membership in 48 hours, a membership i knew nothing about.
avoid this site set of robbing F**kers.
I wonder how many people they done this with?
December 8, 2025
Unprompted review
Reply from Checkmycar
Hello,
We sincerely regret that your experience left you feeling this way. At CheckMyCar, we aim for transparency. The 48-hour trial period for £5.95 is designed to let users test our full monitoring service before the monthly subscription begins. We provide these details on our payment pages to ensure our customers are informed.
We are glad you were able to reach our team by phone to cancel. If you had trouble logging in or feel the subscription was not clearly communicated to you, we want to make it right.
Please contact us again so we can review a refund for the months you didn't use:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We take your feedback seriously and use it to constantly improve the clarity of our offers.
Best regards, The CheckMyCar Team
They are big fraud they charge 39.90…
They are big fraud they charge 39.90 twice from my bank I don't even subscribe. Be aware of this company the are big scame
January 6, 2026
Unprompted review
Reply from Checkmycar
Hello,
We are concerned to hear about the double charge you've mentioned. At CheckMyCar, we strictly follow payment protocols, and charging twice for a single subscription is certainly not our standard practice.
We would like to investigate this for you immediately. If a technical error has occurred, we will rectify it and issue a refund without delay. Please contact our dedicated support team with your transaction details:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are a legitimate service and we are committed to total billing transparency. We look forward to resolving this with you.
Best regards, The CheckMyCar Team
Scammers subscribing you without your…
Scammers subscribing you without your permision
January 4, 2026
Unprompted review
Reply from Checkmycar
Hello,
We are sorry to hear about your frustration. At CheckMyCar, we do not subscribe users without their permission. The subscription is part of the trial period offer, which is clearly outlined during the checkout process to ensure you have continuous access to our vehicle monitoring tools.
We understand that this may have been overlooked, and we are here to help. If you did not intend to stay with us, please contact our team so we can review your account:
📞 +44 20 4579 8987 (Mon–Sat, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
We are committed to transparency and will work with you to resolve this matter promptly.
Best regards, The CheckMyCar Team
This company is a total rip off
This company is a total rip off
Nothing but criminals robbing innocent people...
They are totally scum bags !!
January 5, 2026
Unprompted review
Reply from Checkmycar
Hello,
We are genuinely sorry to read such a strong expression of frustration. At CheckMyCar, we take all feedback seriously, even when it is very critical. We are a legitimate vehicle data provider, and our goal is to help buyers make safe decisions, not to cause distress.
If you have experienced a billing issue or a misunderstanding regarding our trial period, please give us the opportunity to fix it. We encourage you to contact us directly to discuss your account:
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
📧 contact@checkmycar.io
Our team is ready to review your case and ensure a fair resolution.
Best regards, The CheckMyCar Team
Taken subscription without consent
Same as other reviews. I have had £39.90 taken. I did not ask for this subscription. I have emailed etc. No response. I will call my credit card company if I have not heard anything by the end of today. Update. You cannot get through on the number provided in responses from this company. No response to emails. Very unhappy about this. I have since managed to speak to someone about this but have not had any email response. There will be no refund but my subscription is cancelled. I stand by my experience. It is not clear that you are signed up for a monthly subscription. Why on earth would there be a £39.90 monthly charge for checking a new cars history,
December 27, 2025
Unprompted review
Reply from Checkmycar
Hello,
We are very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our users, and we take your concerns seriously.
CheckMyCar operates with a clear trial period that allows users to test the service before any subscription continues. We acknowledge, however, that this information may not have been clear enough, and we sincerely apologise if it caused any confusion.
We are concerned that your emails and calls have not been answered. Please contact our support team directly using the details below so we can:
verify your account,
ensure the subscription is cancelled,
and process any refund due as quickly as possible.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
We are committed to resolving this promptly and hope that after your case is handled, you might reconsider updating your review to reflect the resolution.
Kind regards,
The CheckMyCar Team
Dont use this company at all
Dont use this company at all, they charge you full price 2 days later and theres no option to cancel. I requested my subscription to be cancelled through there only contact details and they completely ignored me and I was charged full price a further 2 times and they haven't bothered with my refund. Bunch of SCAMMERS
October 30, 2025
Unprompted review
Reply from Checkmycar
Hello,
We’re very sorry to read about your experience and understand why this situation has caused frustration. This is certainly not the experience we want any of our users to have.
We’d like to clarify that CheckMyCar operates with a trial period, which allows users to test the service before any ongoing subscription. During this trial, users can cancel at any time to avoid further charges. It sounds like your cancellation request may not have been received correctly, and we want to make sure this is resolved immediately.
Please contact our support team directly so we can:
review your account,
confirm the cancellation,
and process any pending refunds.
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
Our goal is transparency and customer satisfaction. We are confident that once your issue is resolved, you may reconsider your view. We encourage you to reach out so we can fix this promptly.
Kind regards,
The CheckMyCar Team
This company is a scam
This company is a scam. You pay your money and they take it and then say the transaction did not go through. Like others a few days later they try to take £39. Lucky for me my CC company stopped it going through. Why can’t the government take their Webb site down? Which I had read this before going ahead.
December 30, 2025
Unprompted review
Reply from Checkmycar
We’re very sorry to hear about your experience and completely understand your frustration.
Our service includes a clearly indicated trial period, allowing users to test the platform before committing to any subscription. Occasionally, technical issues may cause temporary confusion with payments or account status, and we want to make sure these situations are resolved quickly and transparently.
If a payment attempt failed or was duplicated, our support team can review your account, verify all transactions, and ensure any necessary adjustments or refunds are processed.
Please contact us directly so we can investigate and resolve the situation for you:
📧 contact@checkmycar.io
📞 +44 20 4579 8987 (Monday – Saturday, 8 a.m. – 8 p.m.)
We are confident that once your case is reviewed with our team, the issue can be clarified and resolved. We hope this will allow you to reconsider your review after the matter has been properly handled.
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