Cheddar Reviews 

585
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the app for its ease of use and user-friendly interface, making the process of buying and using gift cards seamless and efficient. Many also highlight the excellent customer service, noting the team's helpfulness, quick responses, and effective problem resolution. People appreciate the value for money, with features like cashback, boosts, and reloadable gift cards helping them save on everyday purchases. However, some customers also noted occasional issues with gift cards not working or delays in customer support responses, which sometimes took several days. A few other people also felt that communication from customer service could be poor compared to other financial apps.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being helpful,... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and ability to save... See more

User experience

People report positive experiences with user experience, consistently describing the app as amazing,... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting significant savings on... See more

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more

Company replied

Rated 5 out of 5 stars

The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more

Company replied

Rated 5 out of 5 stars

So far everything has been amazing. I haven't withdrawn any of my savings yet but I use Cheddar every week to do my supermarket shopping so this is all money I was spending anyway. I had an issue with... See more

Rated 5 out of 5 stars

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more


Company details

  1. Cashback Provider
  2. Payment Service

Written by the company

Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

585 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(585)

100 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is hands down the best app for…

This is hands down the best app for getting cashback for me, I’ve saved hundreds over the past year and I like that I can also track my spending too. It is really easy to contact customer service and they are always really friendly and resolve any queries I have quickly. I have never had any issues redeeming gift cards and it is really easy to link your bank and buy a gift card/voucher to use in stores and online. I have also found the top up feature with Tesco handy when I do my weekly top up shops. Would highly recommend :)

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Great app for helping save on shops!

The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card buying process is very quick so you can just wait till the self checkout if you wanted. The cashback is instant into your Cheddar account and then it's a few quick taps and then it's in your bank account. I have truly saved a lot of money using this service.

March 31, 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Alistair,

Thanks so much for your review. Weally appreciate you taking the time to share this!

Love how you’ve built it into your routine with scan as you go; that’s exactly how to get the most out of it and save time at checkout.

Great also to hear the process has been smooth and that you’re seeing the consistent savings come through. I'll be sure to pass this feedback on to the team.

Thanks again for your support!

Rated 5 out of 5 stars

So far so good!

New user to Cheddar but so far I have been impressed. Simple enough to use and the instant cashback is great, and much better than cashback sites like TopCashback which takes a while to confirm the cashback amount. Speedy customer service as well - I had a query about a New Look gift card following return of an order and this was dealt with promptly. 5/5

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Nice one Cheddar!

So far I have been very impressed with Cheddar, been saving money into the pot, not yet reached the target to receive the cash back, response to a message was swift, keep up the good work!

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great Cashback App

Very easy to use app and when I had a small glitch with an M&S gift card the team were very helpful and were able to screenshot the voucher code from their end for me to use .

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing find

Been using for a few weeks now. So easy to use and a good range of shops. Vouchers usually arrive quite quickly and I like being able to gain boosters so I can increase the amount of cashback I earn. Cashing out is very easy once you've saved £5. Have told lots of people about it.
Also customer service is excellent if you ever need to contact them!

March 9, 2026
Unprompted review
Rated 4 out of 5 stars

Best app to get a cash back

Best app to get a cash back. I just wish it would have been easier. I could pay with the card already linked to the app and still get the cash back and not have to go through the process of buying a gift card every time.

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Basically free money!

The site is great, it’s basically free money when using it often. Search for everything on there and 9/10 it’s there. Got my wife using it which is great as she does far more shopping than me! I’d just like to add to my point on how great the customer service is from Mustafa who recently helped me refund a gift card that is non refundable. He has stuck with me for a long time and managed to help. Thankyou so much for the outstanding customer service!

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Great app, great support

Great app, really easy to use and most big brands are on there. Really appreciated Mustafa’s support in getting a refund for me on a card that I couldn’t use.

March 3, 2026
Unprompted review
Rated 3 out of 5 stars

Steak bloody

I picked up a carry out order,
The steak was dripping blood. I ordered medium well.
I unfortunately cannot eat something that bloody.
I order at least once a week and never had any issues in the past. I was going to upload a picture but see where I could.

February 19, 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Kim,

Thanks for your message, but it looks like this review may have been posted on the wrong page.

We’re a UK-based finance app, not a restaurant, so we don’t serve food or take food orders. It seems like this review was intended for a local steakhouse or takeaway.

You may want to double-check the business name and repost it to the correct restaurant so they can address it properly for you.

If you were actually trying to reach our finance app support team about something else, feel free to message us directly and we’ll be happy to help.

Best wishes,

Team Cheddar

Rated 5 out of 5 stars

Use this app all the time

Use this app all the time and I save on my shopping adding the money to my bank account, it soon adds up. Good customer service too. Easy to use, sometimes I buy a gift card as I’m at the till. Love it.

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

i never received my points to gain.gg…

i never received my points to gain.gg at all. and they wonder why we all have issues and bad reviews because of their lies, scam, etc

February 8, 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Becky,

Thanks for your review.

We believe this may be intended for a different company, as Cheddar does not operate gain.gg or offer points related to that platform. We’re a UK cashback and gift card app, and we don’t have any connection to gain.gg.

If this was posted in error, we’d really appreciate if you could double check and update or remove the review accordingly. If you were actually trying to reach us about something Cheddar-related, please feel free to contact our support team at support@cheddar.me directly and we’ll be more than happy to help.

Best regards,
Team Cheddar

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