Cheddar Reviews 

587
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent and responsive customer service, highlighting the team's helpfulness and efficiency in resolving issues quickly. People find the app user-friendly, appreciating the seamless process for buying and using gift cards, instant cashback, and attractive rebate rates, offering excellent value. However, some people mentioned experiencing issues with gift cards not working or being difficult to open, leading to frustration. Additionally, a few customers reported slow response times from customer support or a lack of replies, and instances where cashback did not appear as expected.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, with many praising the team for being helpful,... See more

Application

Customers consistently note positive experiences with the app, praising its ease of use and ability to save... See more

User experience

People report positive experiences with user experience, consistently describing the app as amazing,... See more

Value for money

Clients share positive opinions on value for money, with many reviewers highlighting significant savings on... See more

Product

Customers had ambiguous experiences with the product, with many expressing satisfaction with the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The app is easy to use ,very user friendly, buying and using e-gift card at checkout a seamless process (In-store and online). Gonna to spend anyways from weekly groceries to buying gifts or even dro... See more

Company replied

Rated 5 out of 5 stars

The process of getting giftcards is very simple and I've easily incorporated into my supermarket shopping system (use scan as you go as then you know exactly how much gift card to buy). The gift card... See more

Company replied

Rated 5 out of 5 stars

So far everything has been amazing. I haven't withdrawn any of my savings yet but I use Cheddar every week to do my supermarket shopping so this is all money I was spending anyway. I had an issue with... See more

Rated 5 out of 5 stars

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In th... See more


Company details

  1. Cashback Provider
  2. Payment Service

Written by the company

Award-winning finance app 🏆 Gives everyone in the UK the tools to save money effortlessly. Including instant cash bonuses every time you shop, and effortless bank transfers between friends without sort codes and account numbers. Best newcomer - British Bank Awards Winner 2024 Best Personal Finance App - British Bank Awards Shortlist 2024 Innovation of the Year - British Bank Awards Shortlist 2024


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

587 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(587)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i never received my points to gain.gg…

i never received my points to gain.gg at all. and they wonder why we all have issues and bad reviews because of their lies, scam, etc

February 8, 2026
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Becky,

Thanks for your review.

We believe this may be intended for a different company, as Cheddar does not operate gain.gg or offer points related to that platform. We’re a UK cashback and gift card app, and we don’t have any connection to gain.gg.

If this was posted in error, we’d really appreciate if you could double check and update or remove the review accordingly. If you were actually trying to reach us about something Cheddar-related, please feel free to contact our support team at support@cheddar.me directly and we’ll be more than happy to help.

Best regards,
Team Cheddar

Rated 5 out of 5 stars

Impressed with this Cashback app

Have been impressed with this Cashback app from the start. It is easy to buy gift cards and I like the ability to be able to top them up, particularly those I use regularly. Cashback is available once the £5 limit is reached which is reasonable and it reaches your bank account quickly. The introduction of the boosts for regular use is welcome too. I have used customer support on a couple of occasions when issues have occurred and they have got back to me quickly and worked to resolve the problem with good communication. All in all would thoroughly recommend this as a way of saving money on popular brands

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Cheddar has been great!

Cheddar has been a great experience so far. Very easy to buy and use the gift cards, with incentives like boosts if you top up regularly. However, the real review always comes after a challenge. In this case, I had issues using a purchased gift card at a retailer (retailer's fault), and Cheddar managed to get me a refund on the card in question. Thank you Mustafa for the support and I look forward to continuing to use Cheddar going forward!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Giftcard refund

Many thanks to Mustafa Hussain from the Cheddar team for helping me resolve the gift card refund issue. He was extremely helpful, and the problem was ultimately resolved.

January 14, 2026
Unprompted review
Rated 5 out of 5 stars

Quick to use, great app and fun to watch the cashback increasing

Most times things that seem to be too good to be true, usually are BUT so far, after 2 months of using Cheddar - though it's cheesy to say - this platform is truly amazing.

Basically, things you'd be buying anyway, eg. Tesco food shop, you buy a gift card first through Cheddar and then they give you instant cashback. You really can claim it back because I have and the money went into my bank account.

It's a few steps more effort than obviously just buying whatever you were going to buy but the savings really add up.

I've had a couple of "boosts" which have given me 4.7% back at Tesco. For those of you not mathematically minded, this means for every £100 on my Tesco shop, I immediately get £4.70 back on the app.

I spend~£125 a week at Tesco so this is £305 back across the year.

A couple of other examples, I was queuing in TXMaxx to buy some clothes. I knew it came to £57. While I was waiting to be served, I bought a gift card from Cheddar for £57. Paid at the till with it. Walked out of the shop with £4.27 in cashback in the app.

Example 2. I bought a gift on Etsy the other day for £27.01 (including the postage). Before paying, I bought a gift card for, yep, £27.01, paid with that at the online checkout, got £1.08 back.

Could you be bothered to do all this for a few pounds here and there?! Depends on your financial situation but it's so little effort (and quite fun seeing the cashback on the app add up) that for me it's a simple yes. Especially when it's things you're buying anyway.

I also use Quidco online which gives cashback but you have to wait several months for that to be tracked and paid out whereas Cheddar is instant.

January 7, 2026
Unprompted review
Rated 5 out of 5 stars

My Cheddar experience.

I’ve been using Cheddar for probably about a month or so now and it’s been nothing but good to me. I love how fast and reliable it is and I love how you can use it each week and get an extra tier boost towards your next gift card purchase, increasing how much cash back you’ll earn. And the team are just as amazing at answering any questions you have. I highly recommend this app and will continue to use and recommend to others.

December 29, 2025
Unprompted review
Rated 4 out of 5 stars

Problems getting help...Check your Junk Email !

I purchased a M&S gift card on 23rd December to use that day and I could not open gift voucher ! I was going to use it for my Christmas food shop so had no choice had to put it on my M&S account especially at this time of year … still have to pay my my M&S account ! I did report the problem but thought no one responded..But I received a reply from Cheddar and they did respond to my problem but the email landed in my junk box ! Mustafa also sent a separate link and was I able to open the gift voucher so hallelujah 🙌 I had repeatedly tried to open it but the link solved the problem! So any problems good idea to check your junk mail ! I have since had help and support from Mustafa considering it was around the holiday period !

December 23, 2025
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Anne,

Thanks for sharing this, and we’re really sorry you went through that, especially right before Christmas.

Having had a look, I can see we actually replied to you on 23 December, the same day you contacted us, so we could help as quickly as possible. When we checked your M&S gift card, everything showed as active and working. Please note, (very rarely) gift cards can take a little longer to activate on the brand’s side, which can cause a delay in loading even though the card is valid. Usually the issue resolves itself after a few minutes.

If you could have another look for our email (including your spam or junk folder), and reply to that message, we’ll jump back in and help you get everything sorted right away.

We really appreciate your patience, and we do want this to be a positive experience for you.

Should you need any further assistance, please contact us at support@cheddar.me.

Rated 5 out of 5 stars

Great for a little extra cashback

Had Cheddar for a while but kept forgetting to use it! Has come in super useful the past month doing Christmas shopping for a little extra unexpected cashback at some of my regular shops (even food shops like Tesco, Sainsburys & Morrisons) and always instant. Great friendly customer service too.

December 23, 2025
Unprompted review
Rated 5 out of 5 stars

Issue sorted

The team were very supportive in sorting out an issue I had, and the communication was excellent.

December 24, 2025
Unprompted review
Rated 2 out of 5 stars

Poor Customer Service

Don’t respond to customer service messages/requests.

December 22, 2025
Unprompted review
Cheddar logo

Reply from Cheddar

Hi Sofia,

Thanks for your message and sorry to hear you haven't seen our replies.

Having checked our records, I can see we replied to your query on 3rd December 2025. Please can you check your email inbox for this date. You can then reply to our message so we can further assist.

Alternatively, please reach out to support@cheddar.me with your new query. Always happy to help!

Rated 5 out of 5 stars

Customer Service

Top tier customer service! Any issues I’ve had they’ve been dealt in a quick manner and have been met with great, friendly communication. The app is easy to use and I’d highly recommend others to use it! Many thanks to the Cheddar team :)

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

When I sign in it tries to sign me up again, they’ve removed my account and taken my money I earned! Seems like a scam!!

December 7, 2025
Unprompted review
Cheddar logo

Reply from Cheddar

Hi,

We’re really sorry to hear about the trouble signing in.

Just to confirm, we only allow one mobile number and one email address registered for an account, so you’ll need to sign in using the same email you originally used.

If you’re still having issues, please contact us at support@cheddar.me, and we’ll look into your account right away and get this resolved for you.

We’re here to help 💛

Team Cheddar

Rated 5 out of 5 stars

An app I think everyone should have on their device

I noticed this app being discussed on Reddit and since then I have become a dialy user. I easily save £5 or so a week on my groceries and it is so simple to use, with digital gift cards available instantly. Recently I bought a TK Max gift card as a moving in present for a friend and saved a fiver on that straight away. The app interface is really good and reminds of Monzo for its simplicity and ease of use. Highly recommend the app. It is a no brainier and really think everyone should be using it. I have been using for about a year or so.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

Unlike other platforms

Unlike other platforms, I found the customer services agent Mustafa to be extremely helpful and personable. He responded quickly and resolved my issue almost immediately. It’s the little things!

November 6, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service and easy to use app

I’ve used Cheddar quite a few times now and honestly really like it. It’s such a handy app for buying gift cards and getting a bit back in the process.

The first 5-6 times I used it I had no issues at all, and the cards worked perfectly.

I recently had a small issue with one of my gift cards and reached out to support. They replied really quickly (within a couple of days) and sorted everything for me. They even went above and beyond with a little bonus, which I didn’t expect at all!

It’s really rare to get that kind of friendly and genuine customer service these days, so I just wanted to say thank you to the team. I’ll definitely keep using Cheddar. I can’t recommend it enough :)

November 4, 2025
Unprompted review

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