ChefSupplies.ca Reviews 

Real, quality equipment shipped fast and on time and at the right price.

Had some trouble with Fedex delivering my order and could get nowhere with them. Contacted ChefSupplies and their customer service rep was excellent. Contacted Fedex on my behalf and had the problem sorted. Very pleasant, responsive and effective. Thanks :)

This is my go-to place for all things deBuyer! And then some. I have been very happy with all of the products I’ve received, and cook with them almost daily.
Don’t, for one minute, dwell on any of the trolls who seem to have infiltrated CS’s review forum. It’s pretty obvious there’s some sort of organised negativity going on here. People, if they are people, with nothing better to do. What a bunch of clowns.
This is a top-notch outfit, whose products, prices, and care for their customers is without peer.

I bought a discounted Fissler Vitavit pressure cooker on ChefSupplies, which saved me a lot of money compared to the original price. It shipped quickly and arrived within 4 days.

After I received the product, I was confused by the manufacture date of the product due to my own negligence. I consulted the sales team and they replied to me in one day, which was responsive.

Overall, the product has been perfect after 3 months' usage. The website does sell authentic, real, and high-quality cookwares, even if the items are on sale.

I hope they could have more Fissler pressure cooker in stock. I've checked multiple times and they have been sold out since I bought the last one.

Placed order, and all communications went smooth as well as shipping. Excellent product supplied.

I’ve been researching how too use Carbon Steel Frying Pan, this pan, as another comment said ‘was value for the money’. If you follow the directions you mostly will have no Problems. Mostly likely you’re cooking at too high heat. I’ve been very careful, too follow all directions.

I have ordered two times and was very pleased with the service both times. The delivery was faster than promised both time and I was happy with the price. The products were as advertised.

I recently purchased the Woll non-stick Wok, Sauté pan and frypan. Best purchase I’ve made! The pans are very good quality and durable. I did not have any issues and received all 3 pans in good condition. Am definitely looking to purchase more. Highly recommend.

Great product, quick delivery, safe packaging, and seamless transaction overall.

Excellent Products!
Excellent Prices!
Excellent Customer Service!
Expedient Delivery!
Chef Supplies is my go to,
I Highly Recommend Them!

Ooni - Koda 12 Gas-Powered Outdoor Pizza Oven - This was ordered on Sept 23rd, shipped FREE on Sept 24th and delivered Sept 24th. Not only was their price the lowest I could find (I almost thought it was too good to be true but it wasn't), they also included a free pizza peel. I would most definitely order from this company again. I had a very positive experience and would happily recommend them to my family and friends.

Global knives and Meyer pans. I have ordered three times from Chef supplies and each time I received my orders within the time mentioned. My last order was June 22nd,2024 and received on the 26th. Products were as described. Overall very happy with some of the deals that can be had on this site.

Great product exactly as described. Out All-clad pot came very quickly. We will definitely be ordering more kitchen tools here!

We are totally satisfied with our purchase. It is high end and the customer service is very good.

Pricing beat anything I can find locally and delivery was on my door step within 2 days. Had no issues and found the process to be very streamlined. Stock of items may be an issue based on the sold out frequency on the website, but I haven't had an problem. Will be looking to them for all my future purchases

Bait and switch on free shipping. Made the order, waited over a week and then received a shipping quote of over $500 because free shipping wasn't actually available.

Not a fan. Misleading price matching policy. You need to pay for returns and they make you.explain why you want to return it. I would look elsewhere.

What a disaster. I wanted the sign up email coupon so I waited days for it. I contacted the company never did receive so went ahead and placed my order anyway to find out it was out of stock. Recieved email items was back in stock, went to purchase and out of stock. Finally purchased never received email that my item was shipped. Two weeks later told it's out of stock again. I have never dealt with such an incompetent company ever. Held back my order (I am assuming there was still stock) and I had to call to be told my order was on hold because the address didn't match my credit card address even though I selected a different address for delivery but the address for billing was correct and no one called/ emailed nothing, I had to find out myself. Never again. I'll stick to local.

I am very certain that his company is a remake of thei old business. A couple of years ago I ordered a product and it took some time but I never got it so I had to bug them for more than a month to get my refund. Then I came to trust pilot and I found hundreds and hundreds and hundreds of complaints about that particular company not chefsupplies though.

Then several months later I was on the Internet looking to buy some thing— cookware— and I came across this and I thought this is bizarre. This looks exactly like the other website and I’m pretty sure that is the design it is exactly like the previous site. It’s a monumental website and it takes a lot of work to create but they already had a site— They simply changed the names and some of the design.
NB: they are supposedly in Windsor. That’s Windsor Ontario. Windsor Ontario is the same place the old company was at.

I had even filed a complaint with the Better Business Bureau in Windsor Ontario. I had also called the police department in Windsor, and they told me that they “had heard of them.“

I also launched another complaint with some Canadian organization. Unfortunately, I cannot remember the name of that old company but I will look to see if I can find my original review on trust pilot.ca. Just now I realize that there is a trust pilot.com and a trust pilot.ca. Thank you.

Just beware —I’m pretty sure that this is the same same company where hundreds of people had filed complaints.

In my experience, ChefSupplies.ca is not a reputable or trustworthy business, and I would not recommend buying kitchenware from ChefSupplies.ca. The item ChefSupplies.ca sent me is visibly defective, and, although they do not state this on their website, I believe they are selling inferior 'seconds' quality products and/or fake products and this is why the price may be lower than other retailers. Even though ChefSupplies.ca has received the returned defective item, customer service refuses to process the refund in a reasonable timeframe (especially given that the fault lies with them for sending me a defective item in the first place), and are telling me to wait another 2 weeks for my refund. They have absolutely no consideration for wasting my time, and I will be forced to dispute this transaction with my credit card company if the refund is not processed shortly. At this point, I feel that I have been scammed. Purchase from Williams Sonoma, Crate & Barrel, or directly from the brand, NOT ChefSupplies.ca.