ChefSupplies.ca Reviews 361

TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Evaluating 98 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the ordering process smooth and straightforward, with some praising quick shipping and well-packaged products. People often appreciate the quality of the products, describing items as excellent, well-made, and performing as expected. Some also highlighted the helpfulness and knowledge of the staff regarding the products. However, a significant number of people were dissatisfied with customer service, reporting issues like unreceived orders, invalid tracking numbers, and a lack of responsiveness. There are also concerns about product quality, with some experiencing broken parts, ill-fitting items, or products that arrived damaged. Delivery issues, such as delays, incorrect deliveries, and damaged packaging, were also frequently mentioned by customers.

What people talk about most

Product

Consumers find product quality and compatibility to be ambiguous, with some reviewers expressing satisfaction... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the durability... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with some customers reporting quick and efficient... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of placing orders and convenient... See more

Customer service

Customers consistently note negative experiences with customer service, with many describing it as terrible... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The ordering and delivery experience with Chef Supply was excellent, the online process was very smooth and straightforward. However, we have found that the welding on the tray handles is not str... See more

Rated 3 out of 5 stars

great high quality pan, good knife, ok sharpener, crap lid. bought the same size lid as the pan, wanted a glass one to see the food, doesn't fit for shit, way to big even though it's supposed to be... See more

Rated 3 out of 5 stars

Still haven’t received the order yet even though I ordered about a month ago. Emailed several times about this issue. Tracking number provided was invalid. Getting the runaround and nobody seems to... See more

Rated 5 out of 5 stars

Buying process made sense, shipping was quite quick, although there was a delay from first scheduled delivery, but was clearly communicated and all fine. Product is so far a bit better than I think... See more


Company details

  1. Kitchen Supply Store

Written by the company

ChefSupplies.ca is 100% Canadian owned and operated. Our 140,000 square foot warehouse is located in Windsor, Ontario and we ship across Canada, and orders over $99 ship free. Find your favourites such as All-Clad, Zwilling J.A. Henckels, Lodge, Jura, Cuisinart, Ooni, Staub and more from categories including knives & cutlery, kitchen appliances, bakeware, cookware, cooks' tools and more. We are so confident in our fast shipping that we have a guarantee on over 10,000 items that if your order doesn't ship by 9:00am the next business day, your order is free!


Contact info

3.5

Average

TrustScore 3.5 out of 5

361 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Best prices and great customer service!

I've only ever had a positive experience with ChefSupplies. I found their website when I was looking for an Ooni pizza oven. They had the best price so I ordered it and it arrived in 2 days with absolutely no issue. I've since ordered multiple times, including gifts for others, and received my shipment quickly and without issue. On one of my orders, the cutting board I had ordered became out of stock before they could process my order so they gave me a $15 coupon that made up the price differential with the same sized board of a different company. Great customer service and I'll be ordering from them again!

January 7, 2025
Unprompted review
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Rated 5 out of 5 stars

Fantastic company

Fantastic company. I purchased an Ankascrum food mixer. It was on sale. It arrived within a week. ( I'm in BC). Everything was perfect. Will always shop from this company. Thank you

July 10, 2024
Unprompted review
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Rated 5 out of 5 stars

Great price fast ship

I have ordered from ChefSupplies a couple of times and they shipped out fast and the goods were exactly what I ordered. I found them by price shopping and returned to buy again based on the service and the shipping speed.

December 10, 2024
Unprompted review
Rated 5 out of 5 stars

Happy Consumer

I order a Henckels 14 piece knife set as a birthday gift on July 29th, 2024 and it was delivered on July 31st. The set arrived in excellent condition.

I was very happy with the service.

July 29, 2024
Unprompted review
Rated 5 out of 5 stars

Chef Supplies Cares

I have had three purchase experiences with Chef Supplies. I have dealt with many professional kitchen supply houses over the years and have found that when push comes to shove, most don't give a shit about customer service. I am giving Chef Supplies 5 stars, not because each experience I have had was excellent but because when something beyond their control went sideways, they went above and beyond to make it right.

January 20, 2025
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Rated 5 out of 5 stars

Had some trouble with Fedex delivering…

Had some trouble with Fedex delivering my order and could get nowhere with them. Contacted ChefSupplies and their customer service rep was excellent. Contacted Fedex on my behalf and had the problem sorted. Very pleasant, responsive and effective. Thanks :)

December 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Kitchen Products & Service.

This is my go-to place for all things deBuyer! And then some. I have been very happy with all of the products I’ve received, and cook with them almost daily.
Don’t, for one minute, dwell on any of the trolls who seem to have infiltrated CS’s review forum. It’s pretty obvious there’s some sort of organised negativity going on here. People, if they are people, with nothing better to do. What a bunch of clowns.
This is a top-notch outfit, whose products, prices, and care for their customers is without peer.

December 27, 2024
Unprompted review
Rated 5 out of 5 stars

Experience of buying Fissler Pressure Cooker

I bought a discounted Fissler Vitavit pressure cooker on ChefSupplies, which saved me a lot of money compared to the original price. It shipped quickly and arrived within 4 days.

After I received the product, I was confused by the manufacture date of the product due to my own negligence. I consulted the sales team and they replied to me in one day, which was responsive.

Overall, the product has been perfect after 3 months' usage. The website does sell authentic, real, and high-quality cookwares, even if the items are on sale.

I hope they could have more Fissler pressure cooker in stock. I've checked multiple times and they have been sold out since I bought the last one.

October 24, 2024
Unprompted review
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Rated 5 out of 5 stars

I’ve been researching how too use…

I’ve been researching how too use Carbon Steel Frying Pan, this pan, as another comment said ‘was value for the money’. If you follow the directions you mostly will have no Problems. Mostly likely you’re cooking at too high heat. I’ve been very careful, too follow all directions.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

Pi have been very happy.

I have ordered two times and was very pleased with the service both times. The delivery was faster than promised both time and I was happy with the price. The products were as advertised.

December 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good Stuff !!

I recently purchased the Woll non-stick Wok, Sauté pan and frypan. Best purchase I’ve made! The pans are very good quality and durable. I did not have any issues and received all 3 pans in good condition. Am definitely looking to purchase more. Highly recommend.

November 26, 2024
Unprompted review
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Rated 5 out of 5 stars

Seamless

Great product, quick delivery, safe packaging, and seamless transaction overall.

June 4, 2024
Unprompted review
Rated 5 out of 5 stars

FAST, FREE and the best price!

Ooni - Koda 12 Gas-Powered Outdoor Pizza Oven - This was ordered on Sept 23rd, shipped FREE on Sept 24th and delivered Sept 24th. Not only was their price the lowest I could find (I almost thought it was too good to be true but it wasn't), they also included a free pizza peel. I would most definitely order from this company again. I had a very positive experience and would happily recommend them to my family and friends.

September 25, 2024
Unprompted review

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