ChefSupplies.ca Reviews 361

The 2 to 3 days shipping turned out to be one and half week, when I asked about my shipping they said they would talk to the shipper when actually it wasn’t shipped. Answering time sometime more than one day and finally the case of the burner was broken when it arrived offered me 25$ so what about the case?

When purchasing I made sure to ask when delivered they would be delivered inside my building was told yes inside, that never happened had to hire a moving company to help get them in side. I wanted a call before arrival nope got a call when sitting outside my door 30 min before we opened. then found out we had to get them inside ourselves. on fridge came with no handles

I am very impressed with ChefSupplies, they always ensure a quick delivery is made and the product is packed well. I will continue to purchase items I need from them as their prices are great.

I did not receive my package yet!

You sent me the completely wrong item, a much cheaper item at that. The box additionally showed up damaged and clearly had previously been opened. Very frustrating and disappointing.

Quick and fast service. Love how the Mockmill grinds our hard red wheat. Perfect for making bread. I recommend this to anyone who wants to mill there own wheat berries.

When I placed my order, one of the items turned out to be unavailable in the colour I ordered it in. Customer service reached out to me to confirm if I was interested in selecting the item in another colour . I really appreciate the fact that I was given the option to do that. Once I responded and selected the item in another colour, a representative responded quickly to acknowledge my response. It is nice to deal with an organization that appreciates my business

On your web page you state that "Your order ships today or its free" This led me to believe that I would get my order quite soon. The order was placed on Nov 24th and was received by Canada Post Dec1st in Birch Hills, SK. It arrived Dec5th. So, 7 days to get it to a Post Office. Another 5 days to arrive at my home.
12 days from payment to arrival. Based on this I doubt I will be buying from ChefSupplies any time soon.

Great price, fast shipment. Love the new board

The product was supposed to take three or four days to deliver, it took almost a month! Plus, it was delivered outside of our store hours and left in the parking lot! And, if this wasn't enough, it arrived without any power cords! Would not recommend this company.

My wife loves it.

TLDR: If you buy an item from them, they do NOT stand behind their shipping. If something is broken or damaged, whether in shipping or otherwise, they will NOT refund you. You should order expecting ZERO chance at refund in any circumstance.

Bought 5 items, they refunded 1 without any notice to me (just got the email -refunded, my first contact with them). That little bit is annoying, because if I wanted to re-buy it, I'd have to pay for new shipping.

Then, when I received my order of the other items, they knowingly shipped a broken item. How do I know? The staff told me over email. They then said the best they can offer is a discount on my next order.

I contacted them within the hour of receiving my item. Everything else in the order was fine, but this was not.

So just to be clear, they shipped a broken item (a lid for the pot I bought, sold separately because of course it is), refused refund, and asked me to buy more items.

Friendly and knowledgable staff.

The product arrived damaged with one of the valves snapped off and smashed in the bottom of the plastic bag it came in. I have contacted ChefSupplies for assistance and will update this once a solution has been found.

Very fast service. The glasses are lovely and so delicate, I love them.

The cast iron pan is amazing. Beautifully made, solid, with a terrific smooth surface on the pan. Holds the heat and cooks evenly. A great purchase.

They will do ANYTHING to get out of fulfilling their "Ships Today or It's Free" promotion/promise.

I made a phone call, they were so helpful. they also made payment easy us.
They helped me get the correct under the counter freezer, Was here fast.

Excellent quality, reasonable price, fast delivery.

Great product
Good price
Arrived in excellent condition
A very useful roaster!