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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the user experience, highlighting the ease and speed of the check-in process. Many found the service straightforward and intuitive, appreciating the simple forms and clear directions. The staff is frequently mentioned for being helpful and responsive, contributing to a positive overall experience. However, some people mentioned that the website experience was not always ideal, with a few reviewers expressing frustration over being required to leave comments or complete surveys, which they felt interrupted the quick check-in process.

What people talk about most

User experience

People report positive experiences with user experience. Many customers found the process easy to use,... See more

Checkout

Customers consistently note positive experiences with checkout. Many reviewers describe the check-in process... See more

Service

Consumers find service to be positive. Many reviewers describe the service as very good, fast, and efficient,... See more

Staff

Customers had positive experiences with staff. Reviewers frequently mentioned the helpfulness and... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers found the website easy to navigate and... See more

Based on these reviews

Rated 5 out of 5 stars

Such a fast easy checkin experience and it felt secure. That was good as I was on the coach between two cities when I used the service! Good wifi probably helped, but still, I was impressed. Now we... See more

Rated 5 out of 5 stars

Apartment is perfect and location is very good. Host is very helpful and key free access to the apartment is easy. Has everything for a convenient stay in San Sebastian.

Rated 5 out of 5 stars

A place pulled straight from your dreams. Comfortable, quiet, and gorgeous. With the sounds of birds chirping, waves clash in the background, you enjoy your breakfast, while watching a match of specta... See more

Rated 5 out of 5 stars

The whole process is well managed and gives you peace of mind that your booking is secure and that you are a valued customer


Company details

  1. Software Company
  2. Hotel
  3. Property Maintenance

About Chekin

Written by the company

Smarter check-ins for vacation rentals and hotels


Chekin is a powerful platform that helps property managers automate the entire check-in process — from booking confirmation to guest check-out.

We work with over 150,000 properties around the world, helping hosts save time, stay compliant with local laws, and offer an outstanding digital guest experience.

With Chekin, you can:
  • Register and verify guest identity online
  • Automate the transmission of guest data to authorities
  • Enable remote access to your properties
  • Collect security deposits and upsell extra services
  • Reduce admin workload and streamline operations

Integrated with most PMS on the market.
You can manage everything from a single platform.

Try for 14 Days Free

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 38% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very good

The communication with the Airbnb host was excellent throughout my stay. They responded quickly to all my messages and provided clear and helpful instructions for check-in and check-out. I felt well-informed and supported the entire time, which made the experience smooth and stress-free. Their friendliness and professionalism really stood out, and it made my stay even more enjoyable.

April 18, 2026
Unprompted review
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