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Chelsea Supplies Reviews 

3,256
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,299 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional product quality, beautiful finishes, and modern designs of the radiators and fencing they purchased for their home renovations. Many people emphasize that the online ordering process is remarkably simple and fast, while delivery drivers are consistently polite, punctual, and extremely helpful during drop-off. However, some customers also noted frustrating delivery delays, provisional scheduling updates, and confusing communication regarding the actual arrival dates of their parcels. A few reviewers experienced communication gaps when trying to track shipments or waiting for promised customer support callbacks regarding unexpected stock availability issues.

What people talk about most

Delivery service

Customers had positive experiences with delivery_service, noting that items frequently arrived earlier than... See more

Product

Clients share positive opinions on product quality, frequently praising the stylish designs and solid build... See more

Quality

Reviewers highlight positive aspects of quality, expressing deep satisfaction with their purchases. Consumers... See more

Service

Consumers find service to be positive, highlighting seamless experiences from ordering through to delivery... See more

Order

People report positive experiences with order, highlighting a simple and straightforward online process from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered an Anthracite radiator and matching valves. Great price, arrived quickly we were out but Chelsea supplies rang us and delivery driver waited until we got home about 15 mins later. Items not ye... See more

Company replied

Rated 5 out of 5 stars

From easy ordering , to deliver, driver was polite and helped us unload everything. Installation was as easy as it looked with 3 panels fitted into existing concrete posts with the aluminium inserts i... See more

Company replied

Rated 5 out of 5 stars

Great range of products at very keen prices. Once ordered the line of combination was clear and consume. The delivery was remarkable quick. The best part was opening my order and being blown away by t... See more

Company replied

Rated 5 out of 5 stars

I have bought radiators from Chelsea Supplies before and they are excellent products. This buy was for my son's new home and he is replacing all radiators in his house, so I recommended this supplier... See more

Company replied



Company details

  1. Radiator Shop
  2. Fence Supply Store
  3. Garden Building Supplier
  4. Home Improvement Store
  5. Landscaping Supply Store

Written by the company

Chelsea Supplies offers a wide range of Designer Radiators, Composite Fencing, Composite Decking and associated accessories. All our products come with a 20 Year Guarantee. We Guarantee to beat any like for-like item’s price. Delivering high-quality products at Unbeatable Prices. With fast UK delivery and trusted customer service, we make it easy to find the perfect solution for your home.


Contact info

Promotion box for Chelsea Supplies

Summer Sale: Save Up To 60%

Designer radiators, fencing & decking. Shop our biggest summer sale.

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(3,256)

1,240 reviews in the last 12 months

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Rated 5 out of 5 stars

My experience of Chelsea supplies was…

My experience of Chelsea supplies was excellent. The order was placed with no problems and it arrived exactly when they said it was. An overall excellent service. Would recommend and definitely use again.a very happy and satisfied customer.

June 5, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Melloney,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Problem free from ordering to delivery

The radiator was delivered promptly and looks great in my small bathroom .

June 4, 2026
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Reply from Chelsea Supplies

Dear Sue,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Helpful Staff and Smooth Ordering Process

I ordered two radiators in anthracite. Originally, one of them was ordered in black by mistake.

The delivery was spot on. The driver was respectful, helpful, and even double-checked whether I had intended to order two radiators in different colours. When I explained that I hadn't been able to find the smaller radiator in the same colour as the larger one, he kindly spoke with his manager and let me know when they would have it back in stock—which, as it turned out, was that very week.

The refund process was equally straightforward. I received the confirmation email within a few days, and the refund itself followed shortly afterwards, with no hassle or headaches.

Communication throughout was excellent. I received regular updates by email and text message, and the company delivered on everything they said they would do.

I haven't installed the radiators yet, but they look great, feel sturdy, and appear to be of very good quality.

Based on my experience so far, I would definitely buy from them again in the future should I need another radiator.

June 22, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Eliza,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Spot on service and a great radiator

Spot on service and a great radiator! Really happ and will use again.

June 12, 2026
Unprompted review
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Reply from Chelsea Supplies

Dear Luke,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Awrsome Setvice

I ordered composite fencing which arrived on time. The person who delivered the material, ( and it was a lot) refused any help and was extremely polite and helpful. From dealing with sales through to delivery - it has been a pleasure .

June 18, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Sandra,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Chelsea Supplies excellent service

This is the first time I have ordered from Chelsea Supplies but it most definitely won't be the last my experience from start to finish was second to none, I can say I was a bit dubious about the fantastic delivery times they were quoting, but all I can say is that it's true.

Great service from ordering through to delivery 👏 👍🏽

June 8, 2026
Unprompted review
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Reply from Chelsea Supplies

Dear Terry,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Second purchase quick and good value

Second purchase quick and good value

June 22, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Kevin,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

First time used this website very…

First time used this website very helpful would recommend it and would use it again in the future

June 16, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Julie,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the products and service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Excellent service

Easy ordering and payment system.
Very fast delivery excellent product would purchase from again.

June 16, 2026
Unprompted review
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Reply from Chelsea Supplies

Dear Nadia,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Radiator not fitted yet but the…

Radiator not fitted yet but the delivery service was excellent.

June 17, 2026
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Reply from Chelsea Supplies

Dear Ron,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Great radiator

Great radiator, looks amazing.
Really fast delivery

June 13, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Martin,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Ordered a new anthracite radiator to…

Ordered a new anthracite radiator to update in my kitchen and the service I received was excellent the delivery was very quick and the radiator I received was of a very high quality so I am very pleased and the missus is happy so win win

June 17, 2026
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Reply from Chelsea Supplies

Dear Ricky,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Beautiful radiators

Beautiful radiators. Great value for money. Super fast delivery service. Awesome all round.

June 17, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Brenda,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 4 out of 5 stars

Many thanks for sending me the samples…

Many thanks for sending me the samples of your fencing materials, having priced it online for what I require it was reasonable but the delivery was very expensive.

June 3, 2026
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Reply from Chelsea Supplies

Dear David,

Thank you so much for your wonderful 4‑star review. We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you were happy with the samples you received. Feedback like yours means a great deal to our team and helps us continue delivering the best possible experience for our customers.

We’ll be reviewing your comments carefully. If there’s ever anything else you need, please feel free to reach out our team will always be happy to help.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Ordered online

Ordered online, contacted them with regards to a speedy delivery. Customwe service was very helpful. Radiators delivered very quickly. Very happy.

June 15, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Hi,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Since I ordered my oval-shaped…

Since I ordered my oval-shaped anthracite radiators they have been installed and they look fantastic and they heatproof so much quicker, delivery was brilliant and I was able to track my order every step of the way, would highly recommend Chelsea supplies

June 24, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Ken,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Not had it fitted yet but a great…

Not had it fitted yet but a great product and fast delivery service could not ask for any more thank you STEVE

June 15, 2026
Unprompted review
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Stephen,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with both the product and the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 5 out of 5 stars

Perfect from start to finish delivery…

Perfect from start to finish delivery on time as said A++++++

June 17, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Andrew,

Thank you so much for your wonderful 5-star review!

We're thrilled to hear that you're satisfied with the service you received. Your feedback means a lot to us, and we're grateful for your support.

If you need anything else, please don't hesitate to reach out.

Kindest regards,
Chelsea Supplies

Rated 1 out of 5 stars

Took my payment and yet dose not…

Took my payment and yet dose not deliver to my area only found out when I rang to see if where my goods where , very poor really need to update ur webpage to it figures out that it dose not deliver to my area

June 16, 2026
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Reply from Chelsea Supplies

Dear Michael,

Thank you for your review. Your feedback genuinely helps us learn and grow as a company.

We’re very sorry for the inconvenience and disappointment this situation may have caused. Unfortunately, at this time we’re unable to deliver to remote locations. To reach these areas, we must use a third‑party courier, which can result in additional costs for the customer.

We will review your feedback, and we hope that in the future we’ll be able to deliver to all locations without customers having to incur any extra fees.

Thank you
Chelsea supplies

Rated 4 out of 5 stars

Great Delivery Driver

The delivery driver was really helpfull and the service desk people also really good.
The downside was I was left hanging after the initial text which gave a preliminary delivery date that was suppassed before i received a second text with the actual delivery date.
Pleased with the radiators which will be fitted over the coming weeks

June 2, 2026
Chelsea Supplies logo

Reply from Chelsea Supplies

Dear Robert,

Thank you so much for your wonderful 4‑star review. We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you were happy with the service you received. Feedback like yours means a great deal to our team and helps us continue delivering the best possible experience for our customers.

We’ll be reviewing your comments carefully. If there’s ever anything else you need, please feel free to reach out our team will always be happy to help.

Kindest regards,
Chelsea Supplies

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