Chemist.co.uk Reviews 6,312

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Monarch Independent Chemist Coventry Canley A brilliant little chemist which kept my husband and I going through COVID and onwards. I'm writing this review as I move to another part of the UK an... See more

Rated 2 out of 5 stars

Ordered and paid for quantity 6 of a product but only quantity 5 were inside the pack when opened. E-mailed the vendor on the day of receipt, over two weeks ago, lodging my complaint but have heard no... See more

Company replied

Rated 5 out of 5 stars

Arrived within time frame. All products look good. The packaging was the right size for the goods and was actually recycled from some banana shampoo! Love it. Economy and environmental credentials wit... See more

Rated 5 out of 5 stars

Arrived much faster than expected. This was for an item that I had previously purchased elsewhere, but now seems to be out of stock everywhere, except here, and was cheaper than I had found them befor... See more

Company details

  1. Health & Medical

Written by the company

Our pharmacy business has been operating on the High Street for over 75 years and is now run by third generation family. Although we serve our local community through our pharmacy premises in Whitworth, Lancs, in 2014 we set up our award winning multi-channel business and we have a presence on most major online platforms as well our own online pharmacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

Incorrect item supplied

Incorrect item supplied. I wish I had read the previous negative reviews before placing the order. Its a struggle to get them to respond to e-mails. I would not buy from this company again.

March 31, 2023
Unprompted review
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Rated 1 out of 5 stars

Extremely Disappointed with Seller's Service

I am extremely disappointed with the service I received from chemist.co.uk. I purchased an item that never arrived, and it has been four months since I requested a refund. Despite multiple attempts to contact the seller, I have not received any response.

The lack of communication and delay in resolving this issue is unacceptable. As a customer, I expect to receive prompt and satisfactory service. Unfortunately, they failed to meet my expectations.

I urge other customers to avoid this seller, as their poor service has caused me great inconvenience and frustration. I hope that this review serves as a warning to others considering purchasing from them.

I strongly advise against purchasing from chemist.co.uk, and I hope that they improve their service to avoid disappointing other customers in the future.

December 4, 2022
Unprompted review
Rated 4 out of 5 stars

My order was delivered and part damaged…

My order was delivered and part damaged and wrong order sent. I emailed the company and someone got back to me and refunded me for damaged goods. I did keep the some of the peoduct sent as it was similar to what I asked for and all was resolved amicably. Thanks

March 6, 2023
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Rated 1 out of 5 stars

Avoid this company

Capsules were returned by Royal Mail. Impossible to contact the company. They do not return phone messages, do not answer customer services email or the site email.
Still no refund. Avoid this company at all costs.
Would have liked to have given NO STARS

February 10, 2023
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Rated 1 out of 5 stars

ABSOLEUTELY RUBBISH SERVICE

ABSOLEUTELY RUBBISH SERVICE - I received my order and many of the items were missing. I've tried calling (NO ANSWER AT ALL) and emailing many times. NO REPLY. Avoid this company at all costs.

February 17, 2023
Unprompted review

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