Chemist.co.uk Reviews 6,312

TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Monarch Independent Chemist Coventry Canley A brilliant little chemist which kept my husband and I going through COVID and onwards. I'm writing this review as I move to another part of the UK an... See more

Rated 2 out of 5 stars

Ordered and paid for quantity 6 of a product but only quantity 5 were inside the pack when opened. E-mailed the vendor on the day of receipt, over two weeks ago, lodging my complaint but have heard no... See more

Company replied

Rated 5 out of 5 stars

Arrived within time frame. All products look good. The packaging was the right size for the goods and was actually recycled from some banana shampoo! Love it. Economy and environmental credentials wit... See more

Rated 5 out of 5 stars

Arrived much faster than expected. This was for an item that I had previously purchased elsewhere, but now seems to be out of stock everywhere, except here, and was cheaper than I had found them befor... See more

Company details

  1. Health & Medical

Written by the company

Our pharmacy business has been operating on the High Street for over 75 years and is now run by third generation family. Although we serve our local community through our pharmacy premises in Whitworth, Lancs, in 2014 we set up our award winning multi-channel business and we have a presence on most major online platforms as well our own online pharmacy.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

6K reviews

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Rated 1 out of 5 stars

I ordered some dr brown no1 teets and I…

I ordered some dr brown no1 teets and I never ever got the delivery. Sent a request to chemist.co.uk explaining the situation and I got no reply. Called customer services and there was no answer on many occasions. Finally someone answered and hung up as soon as I said I didn't receive my delivery. Shocking service.

June 3, 2022
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Reply from Chemist.co.uk

Hello,

We can confirm that your order was delivered as below,

https://www.royalmail.com/track-your-item#/tracking-results/KT307554869GB

We could also not find any emails sent to us with your email mail address.

Kind Regards
Isla

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Rated 1 out of 5 stars

Sent to wrong address retuned to them…

Sent to wrong address retuned to them by royal mail but no contact from them

May 31, 2022
Chemist.co.uk logo

Reply from Chemist.co.uk

Hello,

Please accept our apologies for this as we were not told of the return from Royal Mail, we have now refunded your order in full.

Kind Regards
Isla

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Rated 2 out of 5 stars

Toothbrush Heads not as shown online

I ordered toothbrush heads which when arrived were not the same as I had ordered and so were no use for my toothbrush, so had to return them. This was an easy thing to do and a refund issued after a while but am disappointed that I still have no toothbrush head as the ones I use are soft heads and being phased out so I was pleased when I spotted them on this site.

May 25, 2022
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