I have been with this company for nearly 7 months now to receive Mounjaro for weight loss. They are a good reliable , safe company and very efficient. Any e mails are responded to promptly and I’ve es... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The direct telephone experience was great and Medina who took the call was lovely and provided the help I needed The online chat line is a series of repetitive questions ..long winded and goes now... See more
Company replied
I have been with Chequp for a few months and I'm slowly but surely losing the excess weight I have carried for decades. Surgery didn't fix it, willpower didn't fix it. Thankfully Mounjaro came along.... See more
Company replied
This company is amazing. You get so much support from all angles - free membership of Weightwatchers and loads of inormative emails and advice. Just had a long call with my personal nutritionist Jah... See more
Company replied
Company details
Written by the company
CheqUp provides safe, clinically led weight-management treatment with friendly, personalised support. Our UK-registered clinicians offer tailored assessments, ongoing guidance, and trusted medications delivered quickly and discreetly. Every patient receives free access to the WeightWatchers app and unlimited appointments with our health coaches, making your journey simple, supportive, and truly effective. We’re here to help you feel your best — every step of the way.
Contact info
United Kingdom
- help@chequp.com
- chequp.com
4.4
Excellent
14K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Keeping in touch
It's good to have someone to touch base with on awwekly basis. It provides an opportinity to ask questions about the treatment and how you are feeling.
If you are having any medical questions you can then be referred to a clinician.
April 15, 2026
Unprompted review
Reply from Chequp
Hi Janet,
Thank you so much for taking the time to leave a 5-star review! We’re really pleased to hear that your weekly check-ins have been helpful and provide a space where you can ask questions and reflect on how you’re feeling throughout your treatment.
At Chequp Health, we believe that ongoing support is just as important as the medication itself, so it’s great to know you’re finding value in having that regular touchpoint. We’re also glad the pathway to our clinical team gives you added reassurance whenever medical advice is needed.
We truly appreciate your feedback and are here to support you every step of the way on your weight loss journey.
Best,
Chequp
Healthy habits
I really enjoy my catch up with Emily. I can talk openly about steps forward and, if necessary, discuss any hold ups. I always come away with at least one practical idea to help me embed healthy habits.
April 14, 2026
Unprompted review
Reply from Chequp
Hi Mrs Gogarty,
Thank you so much for taking the time to share your experience! We’re delighted to hear how much you enjoy your catch-ups with Emily. Creating a space where you can speak openly, reflect on your progress, and work through any challenges is such an important part of the journey and it’s fantastic to know Emily has been able to support you.
It’s also great to hear that you’re coming away from each session with practical ideas to help build and maintain healthy habits. That’s exactly what we aim for at Chequp Health - supporting sustainable, long-term success alongside treatments like Mounjaro and Wegovy. We’ll be sure to pass your kind words on to Emily and the wider team!
Wishing you continued success on your journey. If you have any other questions or concerns in the future, please do not hesitate to reach out.
Best,
Chequp
Great customer service
I had a small issue with an order and needed a refund and I was helped by a man called Jack who dealt with my refund promptly and swiftly he then went on to email me to keep me to to date
I am very happy with how it was dealt with
Excellent customer service I highly recommend them
April 15, 2026
Unprompted review
Reply from Chequp
Hi Donna,
We’re delighted to hear that you’ve had a positive experience with CheqUp and with Jack. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Chelsea with the customer service team…
Chelsea with the customer service team went above and beyond to help resolve my query.
Thank you so much for all of your help, and time.
April 13, 2026
Unprompted review
Reply from Chequp
Hi Shareen,
Thank you for taking the time to share your feedback about your recent experience with Chelsea.
We are genuinely pleased to hear that your issue was resolved professionally and that Chelsea provided helpful and informative support.
It means a lot to us to know that you felt at ease and well taken care of; your kind words are much appreciated, and I will ensure they are passed on to Chelsea and the rest of our team.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
tried this morning 😡
tried this morning 😡
i do not have a passport
i do not drive
sent them full length photo
said they could not use
sent travel pass photo
no good , but still took £116.00
before the verification step
makes no sense
i assumed when they took MY money
it was all good Nope it was not
money better be refunded to my card ASAP
April 15, 2026
Unprompted review
Reply from Chequp
Hi there,
We apologise for any frustration caused.
Payment is taken at the time the account is created, however to proceed with any order we are required to complete identity verification using government-issued official ID. Unfortunately, documents such as travel passes or non-government ID cannot be accepted for this process.
As you were unable to complete the required verification, we can confirm that a refund will be processed back to your original payment method.
We appreciate how disappointing this must be and apologise for any inconvenience..
Kind regards,
CheqUp
I have been using weight loss…
I have been using weight loss medication for six months. I started on the lower dose of 0.25, and it worked well at first. However, my weight eventually plateaued, and I stopped losing.
I contacted Chequp to raise my concerns. They advised me to increase my dose to 0.5 and arranged a meeting with one of their nutrition advisors.
During the session, the advisor reviewed my daily nutrition and activity levels. She explained that plateaus are normal and guided me on what to eat, what to avoid, and how to adjust my routine.
Chequp has also partnered with Weight Watchers, so I registered and began using their app alongside the medication.
With this support, I was able to start losing weight again. My advisor, Alex, was very understanding and helpful, and provided me with all the information I needed to move forward.
I’m pleased to say that I am now losing weight again slowly, but in a steady and healthy way, which is exactly what I wanted.
Price is affordable too.
April 14, 2026
Unprompted review
Reply from Chequp
Hi Maria,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey. I will be sure to pass on your kinds words to Alex.
Thank you again for choosing us!
Kind regards,
CheqUp
This is an amazing company to deal…
This is an amazing company to deal with. So helpful and informative . Well done 👍
April 15, 2026
Unprompted review
Reply from Chequp
Hi Kym,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
We’re so pleased to hear you found our team helpful and informative. Providing clear, supportive service is something we truly strive for, so it’s great to know this came across.
If you ever need anything, please don’t hesitate to reach out.
Thanks again,
CheqUp
Excellent response immediately to a…
Excellent response immediately to a querie followed up by fairly quick action well done Owen
April 13, 2026
Unprompted review
Reply from Chequp
Hi Nikki,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
I had a billing enquiry today
I had a billing enquiry today, the agent Haleema was understanding, helpful and courteous throughout the process. Great communication from Haleema with every email. Problem was resolved in a matter of hours. Again I would like to say thank you for your understanding and reassurance throughout
April 14, 2026
Unprompted review
Reply from Chequp
Hi Suzanne,
Thank you so much for your kind words and for taking the time to leave such a wonderful review!
We’re delighted to hear that you had a positive experience and that Haleema was able to support you so well throughout your billing enquiry. It’s great to know your issue was resolved quickly and that you felt reassured along the way.
We’ll be sure to pass on your feedback to her!
If you ever need any further assistance, we’re always here to help.
Best regards,
CheqUp
I have had great experiences with chequp
I have had great experiences with chequp, also medina was great help and nothing was to much trouble and happy to help me
April 14, 2026
Unprompted review
Reply from Chequp
Hi Denise,
Thank you so much for your 5-star review!
We’re really pleased to hear you’ve had great experiences with Chequp, and that Medina was able to support you so helpfully. It’s wonderful to know nothing felt like too much trouble.
Thanks again for your support, and we’re always here if you need us!
Best regards,
CheqUp
Johanvi from Chequp
Johanvi is very approachable and easy to talk to. She is helping me enormously.
April 14, 2026
Unprompted review
Reply from Chequp
Hi there,
Thank you so much for your kind feedback!
We're really glad to hear that Jahanvi has been approachable and supportive — it’s great to know she’s been able to help you so much. We'll be sure to pass this on to her!
If there’s ever anything else you need, please don’t hesitate to reach out.
Thanks again,
CheqUp
Professional and supportive.
I’ve had a very positive experience with CheqUp, and a significant part of that is due to the health coaching support I’ve received from Emily. I’ve also had no issues with orders or deliveries, and the pharmacist support for medical questions has been clear and helpful.
Emily has been consistently supportive throughout my weight‑loss journey, quickly understanding the issues I’m dealing with and providing clear, expert advice that is genuinely tailored rather than generic. She is professional, knowledgeable, and easy to talk to, and having this level of support has made a real, practical difference to my progress.
April 13, 2026
Unprompted review
Reply from Chequp
Hi David,
We're delighted to hear that you've had a positive experience with CheqUp. Your feedback truly means a lot to our team, and we're thrilled to know we've been able to support you on your journey. We will be sure to pass your kind words on to Emily.
Thank you again for choosing us!
Kind regards,
CheqUp
Threw away my pen, by mistake, but issue swiftly resolved
Now, I was really happy with the start of my experience with Chequp, but they have exceeded my expectations. I, rather stupidly, managed to throw away my pen when cleaning out the fridge the other day, with 2 doses left.
I mailed Chequp and Zachary was more than helpful and got me a pen out in time for my next dose. I had to pay for it, of course, but I wasn’t expecting a freebie. It was entirely my fault. But thanks to Zachary for stepping up.
April 10, 2026
Unprompted review
Reply from Chequp
Dear Mark,
Thank you for taking the time to leave this 5-star review and for sharing your experience with CheqUp.
We’re really glad to hear that Zachary was able to help quickly after your pen was accidentally thrown away, and that everything arrived in time for your next dose. Situations like this can be stressful, so it’s great to know the team could step in and support you when you needed it.
We really appreciate your understanding, and we’ll be sure to pass your kind feedback on to Zachary — it will definitely make his day!
If there’s anything else we can help with, please don’t hesitate to get in touch — we’re always here to support you.
Thank you once again.
Best regards,
CheqUp
Chequp to the rescue
Helped tremendously getting my delivery from the post office, after a disastrous episode with the post office delivery system. chequp got results with hours, which I had been trying to achieve for days
April 13, 2026
Unprompted review
Reply from Chequp
Hi George,
Thank you for taking the time to leave this review.
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Goda was really friendly and helpful…
Goda was really friendly and helpful which made her easy to talk to.
March 30, 2026
Unprompted review
Reply from Chequp
Hi Annette,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
Great Easy and smooth process ordering…
Great Easy and smooth process ordering my medication.
When I needed to cancel my subscription, they requested they call me to make sure and Haleema was very understanding and made the process easy.
April 13, 2026
Unprompted review
Reply from Chequp
Hi Linah,
We’re delighted to hear that you’ve had a positive experience with CheqUp. Your feedback truly means a lot to our team and we’re thrilled to know we’ve been able to support you on your journey.
Thank you again for choosing CheqUp!
Kind regards,
CheqUp
I found my first appointment some wat…
I found my first appointment some wat helpful but still not sure wat the best things to eat while on this journey
April 11, 2026
Unprompted review
Reply from Chequp
Hi Marie,
Thank you for taking the time to leave a review - we're really glad to hear that we could help you with your journey.
We will continue to improve our service to make your experience 5-star worthy. Your feedback helps us keep improving for all our clients.
Kind regards,
CheqUp
Sashana was amazing .I tried to cancel…
Sashana was amazing .I tried to cancel subscription with failure. Emailed and Sashana done it straight away
April 12, 2026
Unprompted review
Reply from Chequp
Hi Kir,
Thank you so much for your kind feedback!
We’re really glad to hear that Sashana was able to step in and resolve your subscription issue quickly and efficiently.
We understand how frustrating it can be when cancellations don’t go as planned, so it’s great to know she made the process smooth for you.
Your comments mean a lot to us, and we’ll be sure to pass your appreciation on to Sashana.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best,
CheqUp
I have reported them to the General…
I have reported them to the General pharmacy council, they have ignored my request for clinical support and despite following their website process to speak to a prescriber for clinical advice they have ignored me. When emailing customer service they never answer my query or address my request they deflect. It’s left me to wonder are there genuine prescribers on board to offer support. I do not trust them. If you have no issues perhaps they’re ok. I would not recommend them. They apologise and deflect but do not address the clinical concern.
February 11, 2026
Unprompted review
Reply from Chequp
Hello,
We’re very sorry to hear that your experience hasn’t met expectations and we appreciate you taking the time to share your feedback.
We’d really like the opportunity to look into this and understand what happened. Please kindly reach out to us at help@chequp.com (help@chequp.com) with your details so we can investigate further and support you directly.
Your experience matters to us and we’re committed to improving wherever possible.
Kind regards,
CheqUp
Chequp: SUPER simple and flexible!
Zachary @ Chequp was amazing! I looking to switch provider and as such had some pretty specific questions before signing up. I reached out to 3 companies and Zachary/Chequp answered all my questions with expediency, clear direction/answers and fulfillment. I signed up immediately after hearing back! GREAT experience!
April 9, 2026
Unprompted review
Reply from Chequp
Hi Christen,
Thank you for taking the time to share your feedback about your recent experience with Zachary.
We are genuinely pleased to hear that your issue was resolved professionally and that Zachary provided helpful and informative support.
It means a lot to us to know that you felt at ease and well taken care of; your kind words are much appreciated, and I will ensure they are passed on to Zachary and the rest of our team.
If you require any further assistance, please don’t hesitate to reach back out to us.
Best,
CheqUp
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.