Chessgammon Reviews 

407
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 47 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often describing them as beautiful, excellent, and well-crafted. Many people also highlight the exceptional customer service, noting the helpfulness, professionalism, and responsiveness of the staff. Reviewers frequently commend the fast and efficient delivery service, with items often arriving sooner than expected and well-packaged. The overall service experience is consistently rated as excellent, with many expressing satisfaction with their purchases and the entire process. However, some people mentioned disappointment with specific product aspects, such as backgammon counters lacking desired heft or a game being damaged due to insufficient packaging.

What people talk about most

Product

Clients share positive opinions on product quality, with many describing items as beautiful, high-quality,... See more

Quality

Reviewers mention positive feedback about quality, with many expressing satisfaction with the craftsmanship... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting its speed and... See more

Customer service

People report positive experiences with customer service, highlighting the exceptional and helpful nature of... See more

Service

Reviewers highlight positive aspects of service, consistently describing it as amazing, excellent, and great.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From our initial purchase in Dec 2020 the chess board and pieces became a highly prized gift for our son’s 21st birthday. Beautiful quality products. Sadly our son was burgled recently and ask to prov... See more

Rated 5 out of 5 stars

Working with ChessGammon has been an all around wonderful experience. The price was very fair, the product itself is great, and the customer service is exceptional! I purchased a tournament sized back... See more

Rated 5 out of 5 stars

The order got shipped incredibly fast and my dark wood clock looks incredible! There was a small mix-up with the engraving but it was very easy to reach their customer service portal and have it amend... See more

Rated 5 out of 5 stars

Helpful and efficient sales team. Originally I chose a 16" board to go with the pieces I'd ordered. They advised me (correctly) that a 20" board would be more suitable for size of the pieces I'd orde... See more


Company details

  1. Game Store

Written by the company

Chessgammon, as the name suggests, specializes in traditional board games, with a primary focus on chess and backgammon. What started as a modest venture on eBay and Amazon in July 2015 has blossomed into one of the UK’s premier chess companies.


Contact info

4.8

Excellent

TrustScore 5 out of 5

407 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(407)

46 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I purchased a chess set for my grandson 18 months ago but unfortunately he broke one of the pieces and my grandson was distraught as he thought his set was ruined. I contacted Chess Gammon and spoke with a gentleman to ask if I could purchase a replacement. He asked me to send an email with a picture if the piece. This morning I received a parcel with the exact piece inside and my grandson is so happy. Customer service has been exceptional and would recommend this company to anyone that wanted a quality chess set

November 11, 2024
Unprompted review
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Rated 5 out of 5 stars

Bought it for my uncle as a bday…

Bought it for my uncle as a bday present.
The item exceeded my expectations. It's beautiful, it feels luxurious and is well made. My uncle will love it.
The seller is very helpful and communication was excellent 👏 👌

October 23, 2024
Rated 5 out of 5 stars

Excellent Customer Service

The customer service department was excellent. I could only take delivery on a particular day and they did everything they could to make sure that happened. They were quick to communicate and very understanding.

October 22, 2024
Unprompted review
Rated 3 out of 5 stars

Dice far too small

The board was fine but the Dice, 10mm, and the doubling cube ,15 mm, together with the shakers were all ridiculously small. Not at all in keeping with a 24"(600mm) board.

October 7, 2024
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Rated 5 out of 5 stars

Super service!!

Super service!!! Shipper messed up the delivery on time so the owner of the shop went with his own car 3 hours to deliver the present on time.

August 14, 2024
Rated 5 out of 5 stars

Sheesham chess set - birthday gift

Ordered the wooden chess set as a birthday gift for my dad - great quality and speedy delivery.

Would recommend to anyone considering having a chess set for the home - the personal engraving is also a nice touch for gifting purposes

August 12, 2024
Unprompted review
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Rated 5 out of 5 stars

The initial shipment arrived in a…

The initial shipment arrived in a damaged state. However, the seller promptly arranged replacement product without any fuss, and said he would follow up with the manufacturer to prevent this from happening in the future. I was very pleased with the professionalism.

May 21, 2024
Rated 2 out of 5 stars

The quality of the board is rather…

The quality of the board is rather average for the price. The size of the gap in the chess board when open is surprisingly wide and the squares don't line up well. I wasn't expecting premium but certainly better.
I also chose an engraved message for the board which wasn't done. Since it was a birthday message it's a little deflating. It was a free offer so not the end of the world but the service is obviously lacking.

May 29, 2024

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