Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful and sorted out very…
Really helpful and sorted out very quickly.
April 2, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your wonderful review! We are pleased to hear that everything was resolved quickly and that you found the service really helpful.
Thank you
Ryan
great help
Khalida was very helpful and explained everything fully to me in easily understandable terms
April 1, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your lovely feedback. We’re so pleased to hear that Khalida was helpful and explained everything clearly for you.
Thank you
Ryan
Personal and patient service offered by…
Personal and patient service offered by Andy Rushton who also reduced our costs,
April 1, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind feedback. We’re delighted to hear that Andy provided a personal, patient service and was able to help reduce your costs.
Thank you.
Ryan
Great service all round
Great service all round but especially when we have problems on the line.
March 31, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful feedback! We’re glad to hear you’ve received great service from Laura, especially when issues arise. We truly appreciate your support
Thank you
Ryan
The salesperson was excellent and…
The salesperson was excellent and considerate. He replied timeously to all questions.
March 30, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re delighted to hear that Alvin was considerate and responded promptly to all your questions. Your feedback is truly appreciated.
Thank you
Ryan
problem solved
I was very pleased to get Ryan's call, because I wasn't sure if the problems I was having with the phone were due to the device or the supply. Ryan did a check while I waited, and reported that it was almost certainly the device. I got a replacement phone and now everything is working.
March 19, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your wonderful review! We’re glad Ryan was able to quickly identify the issue and help get everything working again. Your feedback is truly appreciated
Thank you.
Dean
Very professional and prompt in all…
Very professional and prompt in all dealings with me..
Mike
March 27, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re delighted to hear that you found our service professional and prompt. We truly appreciate your feedback and look forward to assisting you again.
Thank you
Ryan
Reply from Chess
Good morning
Thank you for your review! We’re pleased to hear you felt well informed throughout the process. Your feedback is greatly appreciated.
Thank you.
Dean
Chess sales assistant Ricky Walker
Chess sales assistant Ricky Walker was very helpful and followed up with calls as promised.
A great improvement on past chess customer service that has previously been infuriating to put it lightly.
March 26, 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much for your feedback! We’re delighted to hear that Ricky provided the helpful and proactive service you deserved. We truly appreciate your patience and are glad to know your recent experience was a big improvement. We look forward to assisting you again!
Thank you.
Ryan
Reply from Chess
Good afternoon
Thank you for your kind words! We’re so glad to hear you found the service nice, polite, and easy. We really appreciate your feedback!
I have requested more information so that this review can be passed along to the person who has helped you.
Thank you.
Ryan
Customer service
We have had ongoing internet problems for a couple of months or so. Sean Lancaster from the customer support team has been excellent, he has organised visits from open reach to sort out line faults etc, he has also sorted router problems remotely. He has also phoned and checked to see that everything is working days after a repair has been done. Very helpful! Thank you
March 24, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your wonderful review! We’re delighted to hear that Sean provided such dedicated support and went the extra mile to ensure everything was resolved. We truly appreciate you sharing your experience!
Thank you.
Ryan
Alvin had great communication and…
Alvin had great communication and responded extremely fast. He had so much patience even when I was asking him a million repetitive questions. A true asset and very positive and willing to help.
March 25, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your wonderful feedback! We’re thrilled to hear that Alvin’s communication, patience, and willingness to help made such a positive impact. He truly is an asset to our team, and we appreciate you taking the time to share your experience!
Thank you
Ryan
Internet connection problem solved…
Internet connection problem solved immediately by customer service agent KERRY. She was extremely helpful. Also time was taken to explain and advise on other topics not related to initial enquiry.
March 25, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear that Kerry was able to resolve your connection issue quickly and provide helpful advice along the way. We’ll be sure to pass your kind words on to her!
Thank you
Ryan
Everything I wanted to know was…
Everything I wanted to know was addressed.
Laura Bacon got the right people to contact me and my request were carried out to satisfaction.
Everyone is helpful and informative and the job gets done
March 19, 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much for your kind words! We’re delighted to hear that Laura and the team were able to support you and get everything resolved to your satisfaction. We truly appreciate your feedback!
Thank you.
Ryan
Good clear call handler,
March 24, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind review! We’re really glad to hear you found the call handling clear and helpful. We appreciate you taking the time to share your feedback!
Thank you.
Dean
Reply from Chess
Good morning
Thank you for the wonderful feedback! We’re thrilled to hear you had a fantastic experience with our service.
Thank you.
Ryan
Patience for custoomer
Very patient and caring customer service quite considerate
March 23, 2026
Unprompted review
Reply from Chess
Good morning
Thank you so much for your kind words! We’re really glad to hear you felt well cared for — it means a lot to us
Thank you.
Ryan
Easy and smooth process
Ricky Walker made sure we received all the emails and information required so the process was easy and and smooth.
March 20, 2026
Unprompted review
Reply from Chess
Good morning
Thank you for your kind review! We’re so glad Ricky was able to provide all the information you needed and make the process smooth and easy.
Thank you.
Ryan
Reply from Chess
Hello
Thanks for taking the time to share your feedback.
We’re sorry to hear that our service has not been to our usual standard, and we’re keen to find a way to resolve your issue promptly.
I have requested some more information from you so that we can locate your account on our systems and work together to find a solution that meets your needs.
Your satisfaction is our top priority, and our focus is always on making Chess ‘a great place to be a customer’.
Many thanks
Ryan
Don't be fooled by these scally's…
Don't be fooled by these scally's reviews. Like all other utility and media companies and merchant banks they think they are a law above themselves when it comes to finishing a contract. These scally's are saying I signed a five year contract when only signed a three year one and I have proof. When i asked to see my contract you could clearly see the agreement term had been altered? Now they refuse to contact me, ooh the irony of a communication company. Instead they are trying to charge me late payment fines, who do they think they are? Update 19th March 2026 they have been in contact with me and are taking it very seriously which need to be stated out of fairness
March 9, 2026
Unprompted review
Reply from Chess
Good afternoon
Thank you for bringing this matter to our attention. It was a pleasure speaking with you today. As discussed, we are undertaking a thorough investigation into the issues you have raised. We will be in contact during the course of next week to provide an update and work towards a complete resolution.
Kind regards,
Rodney Lefondre
Head of Customer Support
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