Just great to speak to humans on the other end of the line. Problems a while ago which they bent over backwards to sort out, which was finally resolved by BT engineer finding a loose wire. Laura Bacon... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues we... See more
Company replied
How refreshing to find someone like Ricky on the end of the “ Customer Enquiries” line ! This gentleman got to the bottom of my problem immediately. He explained exactly what had happened and kept hi... See more
Company replied
Danielle Cook has been great to work with as our account manager at CHESS. Nothing is ever too much trouble for her, and she always gets things done ASAP. She’s super responsive, easy to deal with, an... See more
Company replied
Company details
Written by the company
Chess ICT - One of the UK’s leading ICT solution providers, helping over 30,000 businesses grow through innovative technology and expert advice.
Contact info
Mereside, Alderley Park, Congleton Road, SK10 4TG, Macclesfield, United Kingdom
- 03447706000
- customerservices@chessict.co.uk
- chessict.co.uk
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Been with Chess for a member of years
Been with Chess for a member of years. They support us with both office telephony systems and mobiles. Service has been great. Our Account Manager, Gareth, is always accessible and able to help. Would recommend.
January 1, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your continued support! We're so pleased to hear you're happy with the service and that Gareth has been such a great help. We really appreciate the recommendation!
Thank you.
Ryan
Quality Company
A pleasure to deal with a supplier that responds to the fluctuating needs of its customers
October 31, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the lovely feedback! We're proud to be a responsive and flexible supplier, and it's great to hear we're meeting your needs.
Thank you.
Ryan
Always happy help
There's always someone at the end of the phone, happy to help and solve all problems when we have them. We've been with chess many years now and will continue to do so for many more.
October 30, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your continued support! We're thrilled to hear our team is always there when you need us. It's a pleasure having you with Chess, and we look forward to many more years together!
Thank you.
Ryan
Prompt helpful service
Prompt helpful service. Michael Fenton called and talked me through everything clearly so that we were able to resolve the issue
October 30, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your kind words! We're glad Michael was able to help and make things clear—great to hear the issue was resolved smoothly!
Thank you
Ryan
Always feel looked after with Gareth
Always feel looked after with Gareth. Nothing is too much trouble and he's always keen to get me the best deal.
October 29, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your lovely feedback! Gareth will be delighted to hear this—he always aims to give the best service and deals possible!
Thank you.
Ryan
Michael Fenton assisted me with a…
Michael Fenton assisted me with a problem on my PC and Laptop, and they are now working perfectly.
October 28, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for sharing your experience! We're so glad Michael was able to help get your devices running smoothly. We'll be sure to pass on your appreciation!
Thank you.
Ryan
Outstanding Customer Service
I always have an excellent experience with the customer service! The team is friendly, and to mention one - Danielle is amazing. She is efficient, and goes above and beyond to make sure all my questions are answered. It’s rare to find such genuine care and professionalism these days.
October 28, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you so much for your kind words! We're thrilled to hear you've had such great experiences with our team—especially Danielle. We'll be sure to pass on your lovely feedback!
Thank you.
Ryan
Michael from Chess provided a speedy…
Michael from Chess provided a speedy service when software failed to load on my laptop.
October 27, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your feedback! We're delighted Michael was able to provide such a quick and effective solution. We really appreciate your kind words!
Thank you.
Ryan
Georgia Lowe Customer support executive…
Georgia Lowe Customer support executive from Chess was very helpful today. She resoled the outstanding query and then helped me resolve a second. Thank you Georgia for your help.
October 27, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your lovely feedback! We're so pleased Georgia was able to resolve both queries efficiently. Your appreciation is truly valued!
Thank you.
Ryan
Renewing my contract
I had a call back on the same day as my inquiry from Kerryann, she was most helpful, spent time going through my options and I thank you for being so thoughtful
October 27, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for your kind words! We're so glad Kerryann was able to assist you promptly and thoroughly. Your appreciation means a lot to us!
Thank you.
Ryan
Genuinely interested in helping
The company appears to be genuinely interested in helping its customers, no matter how small they are. I am confident that our telecom costs are significantly lower than if we had been using another supplier.
The staff take the time to understand your needs. I would particularly like to mention Laura Bacon and Tom Parkin; thanks for your help.
October 24, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the thoughtful review! We're so pleased to hear that Laura and Tom provided such attentive and helpful support. It's great to know you feel confident in the value we offer!
Thank you.
Ryan
Good service and customer service
Good service and customer service. Laura has been very helpful today.
October 24, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great feedback! We're so pleased Laura was able to help and provide excellent service today.
Thank you.
Ryan
Thank you to Danielle Cook in the…
Thank you to Danielle Cook in the mobile team for supporting another seamless upgrade, service is always 5*
October 24, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the great feedback! We're delighted Danielle could support another smooth upgrade – 5-star service is what we aim for!
Thank you.
Ryan
Michael Fenton was very helpful and…
Michael Fenton was very helpful and resolved my issue quickly and explained everything well so that I fully understood what I needed to do
Thanks Michael
October 21, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for your kind words! We're really glad Michael was able to resolve your issue quickly and clearly – we'll be sure to pass on your thanks!
Thank you.
Ryan
Friendly
Friendly , helpful , clear explanations .
Quick to respond .
October 21, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the lovely feedback! Alvin will be thrilled to hear your kind words – we're glad he could support you so well!
Thank you
Ryan
Michael F - Very Helpful
Michael F at CHESS IT has been brilliant at handling multiple enquiries from our office. He resolved each issue promptly and was always helpful, with nothing ever being too much trouble. All issues were resolved within one phone call.
October 20, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks so much for the kind words! We're thrilled to hear Michael provided such excellent support — we'll be sure to pass this on to him
Thank you.
Ryan
Great Service
The service provided has been top class, everyone is polite and helpful and we have never had an technical issues which is testiment to the service
October 16, 2025
Unprompted review
Reply from Chess
Good afternoon
Thank you for the fantastic feedback! We're so glad to hear you've had a top-class experience and that everything’s been running smoothly — that’s exactly what we aim for!
Thank you.
Ryan
Reply from Chess
Good afternoon
Thanks for your feedback — we're glad we could get things sorted for you
Thank you.
Ryan
Excellent help and account management from Shazad.
October 15, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for the great review! We're so pleased to hear Shazad provided excellent support and account management — he’s a valued member of our team!
Thank you.
Ryan
Spoke to Lauren and she listened to my…
Spoke to Lauren and she listened to my comments and has actioned them already.
October 15, 2025
Unprompted review
Reply from Chess
Good afternoon
Thanks for taking the time to leave a review
Fantastic to hear Lauren took your feedback on board and acted so quickly — great teamwork!
Thank you.
Ryan
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