Chestertons Reviews 

3,037
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and efficient. Many highlight the exceptional service and user experience, noting smooth processes, quick response times, and proactive communication. However, some customers also noted issues with maintenance, reporting long delays in repairs and a perceived lack of competence in resolving problems. Others experienced communication that lacked empathy or an unhelpful attitude from certain staff, especially during renewals or when raising concerns.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, often describing interactions as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Davide Frongia - This is not the first time Davide has been excellent. On the most recent occasion, I was very behind on my rental admin. He couldnt have been more helpful and indeed patient. Many tha... See more

Company replied

Rated 4 out of 5 stars

Have rented properties since 2015 with Chestertons which had all gone well. A blip in the years 2024/25 with property mgment until Ryan took over, when excellent service resumed. Katharine consiste... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure dealing with the team at Chestertons. Super responsive, helpful, and genuinely easy to work with. We had an issue with something at the property and they had a handyman out in good t... See more

Company replied

Rated 4 out of 5 stars

We recently sold our property via Chestertons and Soraya Jackson was our contact within their Battersea Rise office in Clapham. Soraya was very easy to deal with, maintaining a high level of professi... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Chestertons is London's estate agency - at the heart of what we do is our knowledgeable, experienced and enthusiastic team, who work hard on your behalf to make the process of buying, selling, letting or renting a property as easy as possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,037)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jasmine is an amazing property manager

Jasmine is an amazing property manager, always super helpful and reliable

February 12, 2026
Unprompted review
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Reply from Chestertons

Thank you for your kind words, Ugochukwu! We're thrilled to hear that Jasmine provided you with exceptional service. Our team strives to make every experience smooth and enjoyable. Your feedback means a lot to us!

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Rated 5 out of 5 stars

Kensington Landlord

Chestertons is certainly the leading estate agent in South Kensington, and streets ahead of the competition.
The charming and energetic Tom Hewitt leads a dedicated, friendly and hard working team. Ajay Patel stands out for his expertise and helpfulness.

January 22, 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review! We're thrilled to hear that you had a great experience with Tom and Ajay. Our team is dedicated to providing top-notch service, and your feedback truly motivates us to keep up the great work!

Rated 5 out of 5 stars

Ioana was extremely helpful and…

Ioana was extremely helpful and supportive with our requests

February 10, 2026
Unprompted review
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Reply from Chestertons

Thank you, Harry! We're thrilled to hear that Ioana provided you with exceptional support. Our team strives to make every interaction positive, and your feedback really motivates us to keep up the great work!

Rated 5 out of 5 stars

easy coop profession and fun

February 11, 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Te! We’re thrilled to hear you had a great experience with our team. Making the process easy and enjoyable is our goal. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Chestertons have been managing my…

Chestertons have been managing my property in SE8 for this past year and I am extremely happy with their management service. My property manager Ann Dickson is amazing, she is professional, reliable, very efficient and also a great problem solver and Chestertons are lucky to have to have her. I also have peace of mind that my property is in such safe hands.

February 11, 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Mark! We're thrilled to hear about your positive experience with Ann and our management services. Your satisfaction and peace of mind are what we strive for. We appreciate your trust in us to manage your property!

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Rated 5 out of 5 stars

Thanks Elie Kerl

I am really enjoying living at Virtues Property in Canary Wharf, and I want to thank Elie Kerl for his invaluable support in leasing this unit...

November 15, 2025
Unprompted review
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Reply from Chestertons

Thank you, Ahmad, for your fantastic review! We're thrilled to hear you're enjoying your new home at Virtues. Elie is indeed a valuable team member, and we appreciate your recognition of his support. Enjoy your new space!

Rated 4 out of 5 stars

Tenants side review

We as the tenants have been liaising with Chestertons as our agents. In Particular Amanda Goodman who has handled our tenancy swap process. Amanda has always been kind and helpful and strived to ensure both our needs and the landlords’ are met. Whenever we have called her she has been friendly and assisted us well. The reason for 4 stars instead of 5 is for Chestertons on a whole as there have often been times where things have moved quite slowly. However, this is to be expected as the agency deals with a lot of different properties.

February 10, 2026
Unprompted review
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Reply from Chestertons

Thank you for your feedback, Lara! We're glad to hear Amanda has been helpful and attentive during your tenancy swap. We appreciate your understanding regarding the pace of our services, as we strive to balance many properties. Your insights are invaluable for our continued improvement.

Rated 5 out of 5 stars

Ronan + Alhad - 5 stars*****

Although I did not find a property through Chestertons, Ronan and Alhad were wonderful to deal with. They communicated clearly and consistently, they were open and honest and I did not feel like I was being talked into anything that was not right for me. I would highly recommend this branch and Ronan and Alhad specifically. Thank you both.

February 6, 2026
Unprompted review
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Reply from Chestertons

Thank you for your kind words, Arabella! We're thrilled to hear that Ronan and Alhad provided you with excellent service. Your recommendation means a lot to us, and we appreciate your feedback. If you ever need assistance in the future, we're here to help!

Rated 3 out of 5 stars

I want to highlight the support I…

I want to highlight the support I received from Ryan at Chestertons Islington.

I had a fairly drawn out issue at my rental property involving the washing machine and associated works, and it became stressful and disruptive over time. Ryan stayed professional throughout, kept communication clear, and did what he could to keep things moving, including liaising with an overseas landlord and making sure the situation was handled properly.

Most importantly, Ryan ultimately helped get everything resolved in an amicable way and brought it to a clean conclusion. I appreciate his persistence and the way he handled it, especially given the complexity and the time pressures around my move.

Thank you Ryan.

February 2, 2026
Unprompted review
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Reply from Chestertons

Thank you for sharing your experience, Kam. We're glad to hear that Ryan provided you with the support you needed during a challenging time. Your feedback is valuable to us, and we’ll continue to strive for excellence in our service. We appreciate your recognition of Ryan's efforts!

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Rated 5 out of 5 stars

Chestertons Property Management

I have been using Chestertons for over ten years and have always found them extremely efficient. They consistently find excellent tenants, and the management of my flat has been smooth and well organised throughout.

Olympia in particular goes above and beyond in managing any issues that arise. Her communication is excellent, she is highly resourceful, and it is always reassuring to know things are being handled so professionally. I really appreciate her hard work and support.

February 8, 2026
Unprompted review
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Reply from Chestertons

Thank you, Victoria, for your fantastic review! We’re thrilled to hear about your positive experiences over the years. Olympia truly exemplifies our commitment to exceptional service, and we appreciate your recognition of her hard work. Looking forward to continuing to support you!

Rated 5 out of 5 stars

highly recommend

We found suitable accommodation through Chestertons. During our stay, some issues arose with the property, but they promptly communicated with the landlord and resolved the problems swiftly. Interacting with them was a pleasant and efficient experience, with a standardized process that saved us a lot of hassle. Finally, we must thank our account manager Ryan—without Ryan's communication, none of this would have been possible. We highly recommend Chestertons!

February 2, 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful review, tomato potato! We're thrilled to hear that you had a positive experience with us and that Ryan was able to assist you effectively. Your recommendation means a lot, and we look forward to helping you again in the future!

Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Arsida at Chestertons. From the very first viewing, she was professional, welcoming, and incredibly helpful. She went the extra mile to negotiate with the landlord on our behalf, securing a rent reduction and arranging for the removal of old furniture so we could bring our own. She made the referencing and contract process clear and stress-free, always responding promptly to our questions. If you’re looking for an agent who actually listens and delivers, I highly recommend Arsida!

February 6, 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Pavel! We're thrilled to hear about your positive experience with Arsida. Our team strives to provide exceptional service, and it’s fantastic to know that she made the process smooth and enjoyable for you. Your recommendation means a lot to us!

Rated 5 out of 5 stars

Shout Out to Dan!

We had the pleasure of working with Daniel Ofori to find our lovely new home. He was efficient, responsive and kind, and everything you need when looking to uproot your life. Thank you, Dan!

February 2, 2026
Unprompted review
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Reply from Chestertons

We’re thrilled to hear about your positive experience with Daniel! It’s wonderful to know that his efficiency and kindness made your home search enjoyable. Welcome to your new home, and thank you for sharing your feedback!

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Rated 5 out of 5 stars

Courteous and timely

Communications are courteous and timely. I feel that this is a well-oiled machine that can deal with any unexpected problems that come up, such as difficult tenants. I am about to starting using their management service following just letting in the last few years.

February 6, 2026
Unprompted review
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Reply from Chestertons

Thank you, Mark! We’re thrilled to hear you had a positive experience with our team. We pride ourselves on our communication and ability to handle challenges efficiently. We're excited to support you further with our management service!

Rated 5 out of 5 stars

Shelbee has always been so helpful in…

Shelbee has always been so helpful in dealing with any issues. She is professional and kind and easy to talk with when seeking advice. Thank you Shelbee for all your help.

February 2, 2026
Unprompted review
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Reply from Chestertons

Thank you, Ms. Debbie D Antonio, for your wonderful feedback! We're thrilled to hear that Shelbee has made such a positive impact. Our team strives to provide excellent service, and it’s great to know that you felt supported. We appreciate your kind words!

Rated 5 out of 5 stars

After 10 years of letting my flat…

After 10 years of letting my flat through Chestertons I have recently transferred to Chestertons managed service. Colette at Chestertons Islington has been my first contact under this service and I am impressed at her straight forward communication and reassurance that I am in capable hands.

February 5, 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Tracy! We're thrilled to hear that Colette has made a positive impact with her straightforward communication. Your trust in our managed service means a lot to us, and we’re here to ensure you feel supported every step of the way.

Rated 5 out of 5 stars

Good job!

Chestertons has managed the property for many years, and to a large extent that takes some weight off my shoulders, so in my situation it's definitely worthwhile. They've done a good job, although it's not completely stress-free. If only!

February 5, 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you, M! We're glad to hear that our team has been able to ease some of your property management stress. We strive to provide the best service possible and appreciate your feedback. If there's anything specific we can improve, please let us know!

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Rated 5 out of 5 stars

I have found fantastic responsiveness…

I have found fantastic responsiveness and great help from Shelbee Kelly, which means a lot to me when Chestertons is managing a property for me while I am overseas. Shelbee is always quick to respond, kind and practical.

February 5, 2026
Unprompted review
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Reply from Chestertons

Thank you, Emma! We're thrilled to hear about your positive experience with Shelbee. Providing excellent service, especially for clients overseas, is a priority for us. Your feedback means a lot, and we appreciate you taking the time to share it!

Rated 5 out of 5 stars

Matthew Russell - Diligent and Conscientious

Matthew Russell has been my property manager for over a year now and has been extremely diligent and conscientious in handling my affairs. He follows up on enquiries meticulously, even to the point of exploring more cost effective options for work activities. I feel very confident my interests are at the forefront in everything he does. Keep up the good work Chestertons.

February 4, 2026
Unprompted review
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Reply from Chestertons

Thank you, Philip & Alison! We’re thrilled to hear about your positive experience with Matthew. His dedication to our clients is truly unmatched, and we appreciate your kind words. Your confidence in our team means a lot to us. We’ll continue to strive for excellence!

Rated 5 out of 5 stars

Chestertons are the best

I'm with Chestertons since I moved to London and I like their client oriented approach and continiuing support.
Special thanks to Jamie from Islington branch, who helped me to find an amazing apartment and the best landlord ever! And to Orchid Ho for effective and smooth tenency renewal process who eased my nerves.

January 30, 2026
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you, Irina! We're thrilled to hear about your positive experience with our team. Jamie and Orchid are fantastic at what they do, and we're glad they could help make your transition smooth and stress-free. Your satisfaction is our top priority!

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