Chestertons Reviews 

3,037
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 408 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitudes, making interactions pleasant and efficient. Many highlight the exceptional service and user experience, noting smooth processes, quick response times, and proactive communication. However, some customers also noted issues with maintenance, reporting long delays in repairs and a perceived lack of competence in resolving problems. Others experienced communication that lacked empathy or an unhelpful attitude from certain staff, especially during renewals or when raising concerns.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

Reviewers mention positive feedback about service, with many customers expressing satisfaction with the... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and responsiveness... See more

Response time

Customers had positive experiences with response times, with many reviewers highlighting prompt and efficient... See more

User experience

Customers consistently note positive experiences with user experience, often describing interactions as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Davide Frongia - This is not the first time Davide has been excellent. On the most recent occasion, I was very behind on my rental admin. He couldnt have been more helpful and indeed patient. Many tha... See more

Company replied

Rated 4 out of 5 stars

Have rented properties since 2015 with Chestertons which had all gone well. A blip in the years 2024/25 with property mgment until Ryan took over, when excellent service resumed. Katharine consiste... See more

Company replied

Rated 5 out of 5 stars

Always a pleasure dealing with the team at Chestertons. Super responsive, helpful, and genuinely easy to work with. We had an issue with something at the property and they had a handyman out in good t... See more

Company replied

Rated 4 out of 5 stars

We recently sold our property via Chestertons and Soraya Jackson was our contact within their Battersea Rise office in Clapham. Soraya was very easy to deal with, maintaining a high level of professi... See more

Company replied


Company details

  1. Real Estate Agents

Written by the company

Chestertons is London's estate agency - at the heart of what we do is our knowledgeable, experienced and enthusiastic team, who work hard on your behalf to make the process of buying, selling, letting or renting a property as easy as possible.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.5

All reviews

(3,037)

381 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding service and a Gem

Sincere appreciation Sharon at Chesterton.
She has consistently provided outstanding service what a pleasure to work with her . She has always been proactive and thoughtful, pushing to ensure that matters are handled professionally and timeously , while carefully balancing both the landlord’s expectations and the needs of the tenant.

Her ability to manage this relationship with professionalism, fairness, and genuine care has made a significant difference to my experience. She is responsive, dependable, and always approaches matters with a solution-oriented mindset.

Because of the consistently excellent outstanding service—particularly from Sharon I am very happy to proceed with the renewal of my tenancy. Chesterton has an absolute gem on their team.

February 2, 2026
Unprompted review
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Reply from Chestertons

Thank you, Thayanayagee, for your wonderful feedback! We're thrilled to hear about your positive experience with Sharon. Her dedication and professionalism truly make a difference. We're glad to have you with us for your tenancy renewal!

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Rated 5 out of 5 stars

I have had the best of service from…

I have had the best of service from Staff a Chestertons: Amanda Goodman and Lavie Kim
Excellent support
They are immensely efficient kind and friendly.
Thank you so much

January 28, 2026
Unprompted review
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Reply from Chestertons

Thank you, Marili! We’re thrilled to hear about your positive experience with Amanda and Lavie. Our team strives to provide exceptional service, and your kind words motivate us to keep delivering. We appreciate your support!

Rated 5 out of 5 stars

Excellent support by Hannah

Excellent support by Hannah Al-Sayyah. Prompt, very friendly and professional.

January 26, 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Michel! We're thrilled to hear that Hannah provided you with excellent support. Our team's dedication to professionalism and friendliness is what we strive for. Looking forward to assisting you again!

Rated 5 out of 5 stars

Excellent experience

Excellent experience.
Amanda Goodman has gone above and beyond for us throughout the entire process !

January 31, 2026
Unprompted review
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Reply from Chestertons

Thank you, Anika! We're thrilled to hear about your excellent experience and appreciate your kind words about Amanda. Our team is dedicated to providing top-notch service, and it's wonderful to know we met your expectations. Looking forward to assisting you again in the future!

Rated 5 out of 5 stars

Amanda Goodman was so so helpful in…

Amanda Goodman was so so helpful in pushing through a complicated tenancy transfer process, appreciate it very much!!

January 30, 2026
Unprompted review
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Reply from Chestertons

Thank you, Olivia! We're thrilled to hear Amanda provided such great support during your tenancy transfer. Our team is dedicated to making the process as smooth as possible, and your feedback means a lot to us. We look forward to assisting you again in the future!

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Rated 5 out of 5 stars

Excellent service

I had excellent service from Loana Serban when I was inquiring about Property Licensing. She was very helpful and found the necessary information I required and where she did not know the answer she was open and honest about that

January 28, 2026
Unprompted review
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Reply from Chestertons

Thank you, Pamela! We’re thrilled to hear about your positive experience with Loana. Our team always strives to provide helpful and transparent service. If you have any more questions or need assistance in the future, we’re here for you!

Rated 5 out of 5 stars

Property Management

I’m not one to often write reviews and I’m not even a client of Chestertons, but I own property sharing space with one that’s managed by Stephanie Langton (Senior Property Manager). Stephanie’s unparalleled professionalism, responsiveness, efficiency and, above all, courtesy and understanding have all prompted me to write this review. Not only that, we’re now even thinking of using Chesterton’s property management services if it means having such proficient service! Fully recommend and absolutely appreciate.

January 29, 2026
Unprompted review
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Reply from Chestertons

Thank you for your kind words! We're thrilled to hear about your positive experience with Stephanie and appreciate your recommendation. Our team is dedicated to providing exceptional service, and we look forward to potentially working with you in the future!

Rated 5 out of 5 stars

A very good range of properties, and very helpful staff.

A very good range of properties on offer in different parts of London, at reasonable rents.

We were looked after by Wes Mohammed, who was very helpful and friendly, and also responsive and patient. It was a pleasure being shown round the properties by him, and he was full of good ideas as to what might suit us.

January 23, 2026
Unprompted review
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Reply from Chestertons

Thank you for your fantastic review, Peter! We're thrilled to hear that Wes provided you with such great service and helpful insights. Our team is dedicated to finding the right property for everyone, and it's wonderful to know you had a positive experience exploring our range.

Rated 5 out of 5 stars

Excellent service

Excellent service from Niema as always — renewals and communication are always on time, and any issues are dealt with quickly and efficiently. Prompt responses and a real focus on resolving things properly. Highly recommend working with her.

January 26, 2026
Unprompted review
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Reply from Chestertons

Thank you, LB! We're thrilled to hear about your positive experience with Niema. Our team strives for prompt and effective communication, and it's great to know we're meeting your expectations. We appreciate your recommendation and look forward to continuing to provide excellent service!

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Rated 5 out of 5 stars

Sharon Chattalis has been a great help

Sharon Chattalis has been a great help!
I had a sudden change to my personal life and Sharon was a great hand in helping me arrange the place I was in. Quick responses and great knowledge to assist me!

January 26, 2026
Unprompted review
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Reply from Chestertons

Thanks for your wonderful feedback, Sheldon! We're thrilled to hear that Sharon provided such excellent support during your transition. Our team is dedicated to making the process as smooth as possible, and it's great to know we hit the mark for you!

Rated 4 out of 5 stars

Service from staff members

I have had the best of service from staff at Chestertons: Hana Winklerova; Zosia Gray and latterly Lavie Kim.

They are immensely efficient and friendly, well informed and reply to my queries promptly. I am grateful to them for their assistance.

Gordon Ledbetter

January 1, 2026
Unprompted review
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Reply from Chestertons

Thank you, Gordon! We're thrilled to hear about your positive experience with Hana, Zosia, and Lavie. Our team strives for efficiency and friendliness, and it’s great to know they made a difference for you. We appreciate your feedback and look forward to assisting you again!

Rated 4 out of 5 stars

The personal touch

After Allan Fuller, despite teething problems with the accounting, help was at hand and everything was resolved. Sarah Doyle has always been extremely friendly and helpful and still adds the personal touch to looking after my property which is especially welcome. I trust this approach to managing property will continue.

January 23, 2026
Unprompted review
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Reply from Chestertons

Thank you for your feedback, Christine! We're glad to hear Sarah provided the support you needed and that their personal touch made a difference. We appreciate your trust in us and are committed to maintaining this level of service for your property management.

Rated 5 out of 5 stars

Chestertons Battersea - Mr Chad Green

We moved to London from another city a few months ago and dealt with Chestertons Battersea during our search. From the outset Chad Green was very professional and an excellent agent.

Moving across cities was definitely daunting, but Chad made the process clear and manageable. He was always available and easy to speak with, patient, and always willing to take the time to explain things properly. He understood what we were looking for, offered straightforward and honest advice, and guided us through each stage without any pressure.

What stood out most was his practical approach and extremely reliable communication. He was proactive, clear in his explanations, and consistently responsive right through to completion. It felt like he genuinely cared about helping us find the right home rather than simply getting a transaction over the line.

Overall, a very positive experience with Chestertons Battersea and especially with Chad. We would confidently recommend him to anyone moving to the area.

October 1, 2025
Unprompted review
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Reply from Chestertons

Thank you, Ahmed, for your fantastic feedback! We're thrilled to hear that Chad provided such a supportive and professional experience during your move. Our team is dedicated to making transitions smooth, and it's great to know you felt well-guided. We appreciate your recommendation and wish you all the best in your new home!

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Rated 5 out of 5 stars

St. John’s wood

Charlotte and her entire St. John’s wood team was fantastic - professional , accessible and courteous throughout

January 8, 2026
Unprompted review
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Reply from Chestertons

Thank you, Uludapatha! We’re thrilled to hear that Charlotte and the St. John’s Wood team provided you with excellent service. Your kind words motivate us to keep delivering the best experience possible. We appreciate your feedback!

Rated 5 out of 5 stars

Sarah is always efficient and prompt

Sarah is always efficient and prompt - I feel I can trust her advice and professional judgement.

January 21, 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Betty! We're thrilled to hear that Sarah's efficiency and professional advice have made such a positive impact. Your trust means a lot to us!

Rated 5 out of 5 stars

Ioana was so incredibly helpful

Ioana was so incredibly helpful! Thank you for the strong and efficient professional support!

January 21, 2026
Unprompted review
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Reply from Chestertons

We're thrilled to hear that Ioana provided you with exceptional support, Tomi! Our team is dedicated to delivering top-notch service, and it's great to know we met your expectations. Thank you for your kind words and for choosing us!

Rated 4 out of 5 stars

Chesterton's Review

Generally service is pretty reasonable, however I am continually frustrated that Chestertons still don't make a note on their records to copy myself and my father into all communications, whichever new staff members are either emailing me or my father separately, surely this is not too much to ask

January 20, 2026
Unprompted review
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Reply from Chestertons

Thank you for your feedback, Robbie. We’re glad to hear you find our service reasonable. We understand the importance of clear communication and will work on ensuring that both you and your father are included in all relevant communications moving forward.

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Rated 5 out of 5 stars

Smooth renewal of tenancy and helpful property manager

Both Sharon Chattalis and Lavie Kim have been extremely helpful and considerate through the process of renewing the tenancy at my flat. Thanks to them it has been a smooth and successful transition.

I should also acknowledge the help that Jessica Jimenez has been providing over the past 18 months as property manager. She has been consistently responsive and reliable, as well as proactive in helping with sometimes difficult situations.

January 16, 2026
Unprompted review
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Reply from Chestertons

Thank you for your wonderful feedback, Omr! We're thrilled to hear that Sharon, Lavie, and Jessica provided you with exceptional support during your tenancy renewal. Our team always strives to make the process as smooth as possible. We appreciate your recognition of their efforts!

Rated 5 out of 5 stars

Josh went beyond expectations!

We had a fantastic experience working with Josh Wilkinson at Chestertons during our recent house purchase. He was incredibly proactive, managing all the communication between solicitors and the seller to keep things moving forward. What we appreciated most were the extra tips and advice he gave us throughout the journey, it made a complex process feel much more manageable.

If you’re looking for an agent who is professional, helpful, and genuinely goes the extra mile, we highly recommend Josh!

November 12, 2025
Unprompted review
Chestertons logo

Reply from Chestertons

Thank you for your wonderful feedback, Roberto! We're thrilled to hear about your positive experience with Josh. His dedication and proactive approach truly make a difference. We appreciate your recommendation and look forward to assisting you again in the future!

Rated 1 out of 5 stars

Be careful

Be careful, they make you pay their bank fees!!
Also, they try everything to not return the deposit!!
Very bad company, very uneducated people working there. Chestertons? Never again.

January 16, 2026
Unprompted review
Chestertons logo

Reply from Chestertons

We’re sorry to hear about your experience, René. Your feedback is important to us, and we take it seriously. We strive to improve our services and appreciate you bringing this to our attention. We have looked into this for you and found that Chestertons do not manage your tenancy however, we will be contacting you to offer any guidance and support that may be needed.

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