This afternoon I spoke with a lovely young lady called Grace. She knew the answers to all my questions and helped me achieve my end goal with kindness, efficiency and patience which must have been dif... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve used Smartbank and Chetwood several times over the years for savings and have found them super easy. Simple online process to open an account and manage, good communications and no pushy advertis... See more
Company replied
I have used Chetwood bank for just under a year now for a savings account and they are fantatstic. I had to contact them last week and got through to a lovely lady called Charlotte. Charlotte has been... See more
Company replied
A couple of weeks ago, I was getting a bit confused about my accounts and how much money was in them. I tried to log in online but did not have all the information required. Was also feeling stressed... See more
Company replied
Company details
Written by the company
Welcome to banking that makes sense We’re Chetwood Bank. We’re a UK-based digital bank, and our no nonsense approach is designed for real people and their real lives. That means our mortgages and savings are built for today’s world. We get the basics right, so things are easy for you to understand, fast to set up and simple to manage. There are no surprises when you need to get things done, and we can help make your financial life easier. We’ve got a cost-conscious approach too with competitive rates and prices. And we work hard to meet your needs, always trying to be helpful with quick and easy online support. Chetwood Bank. No nonsense banking.
Contact info
Ellice Way, LL13 7YT, Wrexham, United Kingdom
- 01978 803 976
- savings@chetwoodbank.co.uk
- chetwoodbank.co.uk
4.6
Excellent
687 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to open
Easy to open new account. Information clear and straightforward.
May 1, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for your feedback, Linda.
Great, no fuss experience
I have not had to contact anyone at the bank yet, because the application process for both fixed rate and easy access accounts was super simple and smooth. Interest rates are really competitive, and I love the added security that means any money withdrawn can only be transferred into my nominated current account. Plus, the two factor authentication for logging into my account is also reassuring.
April 7, 2026
Unprompted review
Reply from Chetwood Bank
Great feedback, thank you!
Very easy online service
Very easy online service. Excellent rate of interest
May 14, 2026
Unprompted review
Reply from Chetwood Bank
Good to hear from you. Thanks!
Online account management is fine
Online account management is fine, but an app would be so much more useful
May 19, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing, David.
good interest rates
good interest rates
quality and efficient transfers and customer service
May 12, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for this review, Steve.
Lives up to it's name of a no nonsense…
Lives up to it's name of a no nonsense bank. Quick and easy to sign up and interest rates very good.
April 14, 2026
Unprompted review
Reply from Chetwood Bank
Amazing. Thank you Beryl.
Easy application process
Easy application process, registered and regulated company.
May 1, 2026
Unprompted review
Reply from Chetwood Bank
Thank you for your feedback.
Competitive and very User Friendly
May 19, 2026
Unprompted review
Reply from Chetwood Bank
Great to hear from you, Anthony.
No 14 day cooling off period
No 14 day cooling off period! And I wasn’t made aware of this! And no customer care when informing me of this!
Decent rate at the time but definitely better out there now
April 9, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for your feedback, Jack.
Quick & very helpful & polite responses…
Quick & very helpful & polite responses from online chat
May 18, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for this, Linda.
Customer service at Chetwood Bank is amazing!
A couple of weeks ago, I was getting a bit confused about my accounts and how much money was in them. I tried to log in online but did not have all the information required. Was also feeling stressed because there was a heart operation coming up. I phoned Chetwood Bank and a lovely, professional, competent, calm, reassuring lady called Grace helped me and the problem was totally lifted off my shoulders. I was SO IMPRESSED! Thank you Chetwood Bank. Have since spoken to 2 other employees and they have also been amazing.
May 4, 2026
Unprompted review
Reply from Chetwood Bank
We're happy to hear about your positive experience during a stressful time. We're glad our team could provide such reassuring and professional assistance, and we hope you're feeling a bit better.
Reply from Chetwood Bank
We're glad we could help. Thank you for your positive feedback.
I had a online chat with Callum…
I had a online chat with Callum regarding my fixed rate savings and he resolved my query satisfactorily.
May 14, 2026
Unprompted review
Reply from Chetwood Bank
We're happy to hear our team resolved your query satisfactorily. Thank you for your feedback!
Excellent Online Chat Support
The agent was quick to answer my questions sort out my request. Cannot ask for more.
May 14, 2026
Unprompted review
Reply from Chetwood Bank
We're glad we could assist you so efficiently. Thanks for leaving a review.
No reply to messages
My wife has an account with Chetwood. On 7 May she sent a secure message about adding funds to her account within a rapidly closing investment window. via their portal which so many bank seem to prefer.
They still have not replied to it
The rates are good, but they rely on AI chatbots and few staff.....I bet there will be a "we are sorry you were dissatisfied with our service reply to this from their chatbot but they are not learnng anything from the customers they disappoint
May 7, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for getting in touch. Upon investigation, it appears as though we have resolved this issue and that your wife has been able to successfully deposit funds to her account.
Agent quickly solved my problem
Agent quickly solved my problem, giving me loads of help. Trying to navigate the site caused me an issue but it was user error...
May 11, 2026
Unprompted review
Reply from Chetwood Bank
We're glad our agent could help so effectively! Thanks for your kind words.
Reply from Chetwood Bank
We appreciate your kind words.
I mistakenly put £20k into a 5 year…
I mistakenly put £20k into a 5 year fixed rate account thinking it was an isa. Tried within 14 days to get my money back but they said they couldn’t, or rather wouldn’t, do it. An expensive mistake.
May 11, 2026
Unprompted review
Reply from Chetwood Bank
Thank you for your review. We regret to read you were unhappy with your experience in opening an account with us. Upon investigation, it appears as though we asked if you would like us to review, but you declined our offer.
Fantastic customer service
I have used Chetwood bank for just under a year now for a savings account and they are fantatstic. I had to contact them last week and got through to a lovely lady called Charlotte. Charlotte has been so incredibly helpful in all our communications and couldn't have done any more for me. Thank you so much.
May 8, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing, Sam. We'll pass your kind feedback onto Charlotte.
Very helpful in changing my contact…
Very helpful in changing my contact details after all the security questions were answered.
May 7, 2026
Unprompted review
Reply from Chetwood Bank
Thanks for sharing, Mr Thomson.
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